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Scranton GMC of Vernon - Service Center

Vernon, CT

4.4
2,000 Reviews

2,000 Reviews of Scranton GMC of Vernon - Service Center

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March 20, 2024

Routine 20K service check which included professional service from the time I drove in until departing. Frank as always, kept me informed of my vehicles progress as I waited. All the best - Stay safe. More

by PETEARSENAULT
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 17, 2024

Great service as always. We seem to be there a lot with our car but always treated fairly and with courtesy. We are planning to buy or next car there soon More

by jimbostashman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 16, 2024

I will never return to Scranton again. They put new tires on, front end alignment was off. They told me it must be the roads. I went to Town Fair Tire for alignment, tech there told me he More

by ghillhandyman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Zeidenberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2024 -

Scranton GMC of Vernon responded

Mr. Hill, Hopefully you saw the response we left to the other review you left, but if not, please see below. ----- Mr. Hill, We are sorry to hear that you were unhappy with your recent visit to our service department. It is always our intention to ensure our customers are satisfied with the service they receive, but it appears we have fallen short of our goal in your case. Because the vehicle alignment was not completed here, the usual shop fee of $50 was not charged and the diagnostic for the check engine light was done at no charge, resulting in a $0 invoice. We would be happy to go over this any other concerns you may have in person if you would like. Just reply back to this review with the best time and day to reach you, and I will make sure someone contacts you to discuss further. Thanks and have a great day!

March 16, 2024

Great service, friendly and no wait at all. I was offered a lyft ride back home as well as a return ride back to the dealer once the vehicle was ready for pick up. Although there is another GMC More

by MSMYTHE860
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 14, 2024

Bill was very attentive and reactive to our needs. The atmosphere is upbeat, with music playing and the employees were smiling. The car was delivered with ease. I rate the experience (5) stars More

by Jim Williams
Recommend Dealer
Yes
Employees Worked With
Todd Meriwether
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Joren
March 07, 2024

The dealer service department was friendly. They quickly programmed my new key and fob and had me back on the road. I couldn't be happier. More

by Joe.Johnson.75
Recommend Dealer
Yes
March 04, 2024

I have been working with service advisor Frank for a few times. He is really nice, helpful and professional. More

by JDWINDSORGARAGE
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 04, 2024

Friendly Knowledgeable It has always been a pleasure working with the people at scranton Motors. Although they are a little pricey. More

by rfj131
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
March 03, 2024

My experience with this company is very important to me and I had a great day More

by CWESHOL
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Borovicka
February 28, 2024

employee left and would not honor what was promised. still may have problems with transmision not shifting properly More

by garnipl2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
dave z, Jeff Borovicka
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