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Scranton GMC of Vernon - Service Center

Vernon, CT

4.5
1,928 Reviews
Call Service Center (860) 872-9145

1,928 Reviews of Scranton GMC of Vernon - Service Center

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January 26, 2024

Great service Frank was responsive and helpful with communicating the issues that pertained to my car. He even did me a favor of taking pics of my car and sending them to me. More

by ACWESLEY
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Kern
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January 22, 2024

Vehicle was damaged during and trashed during repair Vehicle now needs a new headliner that was special ordered, needs a detail on the interior. It also needs to go to the body shop for repairs, and it More

by calemolloy
Recommend Dealer
No
Employees Worked With
They don't work there anymore, isn't that special
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Jan 26, 2024 -

Scranton GMC of Vernon responded

Good Afternoon, We are very sorry for all the frustration you experienced during your recent vehicle service. Are you already working with someone regarding your vehicle? If not, please reply back and we will make sure someone contacts you to address your concerns. Thank you and have a great weekend!

January 20, 2024

Sales people are very pleasant very easy-going to work with. I bought a 2500 GMC sierra took it in for service and they were very accommodating very easy to work with. I would recommend them. More

by forsterdean59@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
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January 19, 2024

Your charges are outrageous. How do you expect the average person to come to you for normal maintenance? More

by BOUZAKISK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 14, 2024

Ordered accessories online and picked them up from the Parts Department Parts were promptly located and representative helped load them More

by patchesew
Recommend Dealer
Yes
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January 14, 2024

Very easy to work with. Able to pay over the phone and pickup after hours. Very courteous and professional More

by pmillicker
Recommend Dealer
Yes
Employees Worked With
Jeff
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January 13, 2024

Love the family way treating people very friendly. Its a great place to do busy. More

by dojo50
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka, Jeff Borovicka
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January 13, 2024

Everything went just fine I was very pleased with the work done and how smoothly everything went. Not sure why they charged me for rotating my tires when they had to take my tires and drums and everythin More

by rjsantuccio
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Kern
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January 12, 2024

Went for my free oil change but the time I left cost me $700 in fluid changes which should have been done before I bought the car More

by kevwht57
Recommend Dealer
Yes
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Jan 13, 2024 -

Scranton GMC of Vernon responded

We're sorry to hear that your oil change service resulted in charges you weren't expecting. If you would like to speak with someone to discuss in more detail, we would be happy to take a look at what was completed and answer any specific questions or concerns you may have. You can reply back to this review (you can do so privately if you prefer) with your contact info and the best time for someone to contact you, or you can reach out to us when convenient for you. Thank you for your feedback, have a wonderful day!

January 12, 2024

Excellent service! Always polite and professional. Waiting room is very clean Great people and excellent service More

by MANZI.NANCY
Recommend Dealer
Yes
Employees Worked With
Service tech
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