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Scranton GMC of Vernon - Service Center

Vernon, CT

4.5
1,928 Reviews
Call Service Center (860) 872-9145

1,928 Reviews of Scranton GMC of Vernon - Service Center

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February 04, 2024

Service tech did not replace oil fill cap which resulted in the check engine light coming on which necessitated a return visit to the dealership to diagnose and resolve the check engine code More

by Rgombotz
Recommend Dealer
No
Employees Worked With
Jeff Borovicka, Jeff Borovicka
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Feb 08, 2024 -

Scranton GMC of Vernon responded

We apologize for the inconvenience caused by not replacing the oil fill cap during your recent visit. We understand your frustration in having to return to the dealership to resolve the resulting check engine code. Please know that we take this feedback seriously and have addressed the issue with our service team to prevent similar incidents in the future. If you need further assistance or have other concerns, please contact us. We would be happy to see if we can help you in any way. Thanks and have a great day.

February 04, 2024

Quick, pleasant, professional, and easy. They throw in a free car wash as an added and very appreciated perk. More

by carl.boyer.biz
Recommend Dealer
Yes
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February 04, 2024

Fast service fixed problem first time . .Kevin the tech was great to deal with ,will definitely recommend this dealer More

by S.NEBORSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Conlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Zeidenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Borovicka
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February 03, 2024

Wonderful Love my car always have good service No No No more No more words More

by IRMIS
Recommend Dealer
Yes
Employees Worked With
Eve Woods
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February 03, 2024

Finally resolved an electrical bug that existed from vehicle delivery so I'm happy! Hope the AT4X is problem free! More

by patchesew
Recommend Dealer
Yes
Employees Worked With
Billy in the service department
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February 01, 2024

Billy was very helpful with the service of my car and staying on top of the service needed. More

by 12amy29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 31, 2024

Good Good good good Eleven more words that's all u get 4 more words that does it More

by mg130
Recommend Dealer
Yes
Employees Worked With
Jeff Borovicka, Jeff Borovicka
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January 30, 2024

Courteous and on point. Friendly, helpful paid attention to my needs, plus recommended tire rotation which I wasn't going to get because of time constraints. More

by COLLINS
Recommend Dealer
Yes
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January 29, 2024

Every thing was fine good service would definetly recommend Every thing was fine good service would definetly recommend More

by Exteriorassociates
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Kern
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January 26, 2024

Not willing to own up to issues they created on my vehicle when they serviced it. Avoid More

by joemarinaccio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Borovicka
Report | Print
Jan 26, 2024 -

Scranton GMC of Vernon responded

Hi Joe, I spoke to the service director regarding your feedback. Unfortunately, since your recent visit was the first time we've serviced your vehicle, we can't say for certain what underlying condition was the cause of your transmission pump issue, or when and how it occurred. I know that you declined to have us complete the repair and the discount we offered, but if anything changes, we are still more than happy to help. Please reach out if you have any questions or would like to discuss further. Thank you for the feedback and have a nice weekend.

Jan 26, 2024 -

joemarinaccio responded

Just a bit odd and very coincidental that you performed the 90k recommended maintenance on my vehicle that included transmission maintenance to only have it be returned to me with stuttering and jumping issues. Never was an issue before and you insinuating otherwise calls into question what really occurred. I am going to have it diagnosed and have the root cause identified. I know will know more about this issue soon and I’ll be sure to be in touch. You have a great weekend!

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