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Scranton GMC of Vernon

Vernon, CT

4.5
2,880 Reviews
It's all in the family at Scranton GMC in Vernon, CT . Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances. Years later, eldest son Tom continued to work on the expansion and development of the business with a state of the art facility that helps provide customers with the best shopping and service experience possible. Tom can still be seen at the dealership nearly every day speaking with customers and setting the example of how business should be done the right way! Now the torch is being passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton GMC is dedicated to providing superior service, honesty and integrity. For more than half a century, Scranton Motors has been the dealership trusted by generations of area families. You might know us as a popular GMC dealership, serving the greater Vernon areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new GMC and used car models. It's also why we offer first-rate GMC service. Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend auto financing. This comes not only in the form of car loans and leasing for drivers from Vernon, Hartford, Manchester, Enfield and Springfield MA, but a tenacious spirit dedicated to getting the flexible terms you deserve. Please feel free to explore our entire site and see all of the products, services, and pre-buy car research we have to offer. If you have any questions, drop us a line, give us a call, or drop by 777 Talcottville Rd, Vernon. In Hartford? We have the new GMC or used vehicle for you!
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777 Talcottville Rd

Vernon, CT

06066

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Showing 2,880 reviews

July 19, 2024

Frank Kern is a great service advisor. I won't go to anyone else. The service department is always straight forward with any work I need done. More

by DARREN.OLDFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2024

I had no trouble or noise with my brake before going in to get my oil changed. They recommended I get my brakes changed. I told them I would wait and now I am hearing a grinding noise when I press on my br More

by mcwilliams1219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Billy Delgado
2.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2024

Very satisfied with the service & professionalism. ...car was spotless inside & out after the service. Beverly @ Scrantan Motors Vernon CT is a valuable employee!!!! More

by GKLEMBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly Rhoads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2024

One of the deliverables on my Hummer EV3X pickup was overlooked. I had paid for vin etching of the glass. The service department discussed the placement of the etching with me so that I would be satisfi More

by brucebernstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan McCann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2024

Kayla was fantastic, I inquired about a vehicle and she sent me a video within a day, I bought the truck! More

by cablemann
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kayla Comarotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Freeman
2.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2024

Great Sales and Technical support. Excellent value for cost. Very knowledgeable staff. Good Follow up. More

by dpbour
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan McCann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kayla Comarotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2024

Car was left with dirt around the door handle, actually scuffed in appearance. Seat was not returned to the preset position, and stereo channel was changed… not professional to making stereos adjustments d More

by j4teea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Kern
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2024 -

Scranton GMC of Vernon responded

We are truly sorry, and we apologize for the oversight in returning your car in the condition you expected. We definitely should have done better, but please know that we value feedback like yours and have addressed these issues internally to ensure they are not repeated. If you would be willing to discuss this further, please reach out to us directly. Again, thank you for bringing this to our attention and have a great afternoon.

July 03, 2024

Dealing with the team at Scranton has always been a pleasure. I have purchased several vehicles from them and they have always gone above and beyond. More

by Dhurne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2024

They had my gmc truck for 4. 5 weeks trying to figure out a problem and no loaner. When you have an extended warranty you go on the back burner when it comes to getting your vehic More

by DRBANCROFT4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Doug Freeman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnathan
Jul 12, 2024 -

Scranton GMC of Vernon responded

We're truly sorry to hear about your experience. We always aim to provide top-notch service to all our customers. We understand your frustrations and we apologize for any inconvenience caused during the lengthy repair process. We will review our procedures to ensure better communication and service in the future. Your feedback is valuable to us, and we appreciate you sharing your concerns. If there is anything else we can do to assist you, please don't hesitate to reach out.

June 27, 2024

Quick and attentive. I was given all the information that I needed, in a timely manner. Vast was washed and vacuumed upon leaving. More

by selah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
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