Scranton Chevrolet of Norwich

Service department is great. Very informative and understanding. Very prompt when my vehicle was done. I will be returning my vehicle for future service when department is great. Very informative and understanding. Very prompt when my vehicle was done. I will be returning my vehicle for future service when needed. More

Friendly & professional- personalized service Highly recommend. Professional & friendly & knowledgeable. Zach is great. If you go for sales definitely talk to Kamila, she is the best. Highly recom Highly recommend. Professional & friendly & knowledgeable. Zach is great. If you go for sales definitely talk to Kamila, she is the best. Highly recommend Scranton Chevrolet. More

Update! Since I have had non stop problems with my Jeep since I bought it about a month ago, I called Tuesday Morning to see if I could have the safety checkl Since I have had non stop problems with my Jeep since I bought it about a month ago, I called Tuesday Morning to see if I could have the safety checklist sent to me via email. This process took until 9am Tuesday morning with multiple phone calls and emails later, to 9am Wednesday morning. Liz finally texted me saying: "I received your message Alyssa. Jeff was unaware that I was informed by my general manager today to let Wally, the service manager handle sending over the safety check and I was under the impression that was done. First thing in the morning Jeff will make sure that gets sent over." OKAY.. so that message comes after I had spoken with Jeff who said "I think the form is on her desk, she had to get it from the service manager." So today, I finally received the email with a Safety Check List I had never seen before. Guess who sent it? LIZ. But I just though the GM told Liz to let Wally handle this? More

WORST EXPERIENCE EVER BUYING A CAR I’ll try to make this as short as possible. I took my used 2017 Jeep home with a half tank of gas in February. A few days later when I went to the g I’ll try to make this as short as possible. I took my used 2017 Jeep home with a half tank of gas in February. A few days later when I went to the gas station, the Jeep wouldn’t take the gas. So we went to our local dodge dealership, and they fixed it under warranty. So that was a little annoying, but the problem got resolved. Unfortunately, days later when I tried to fuel up, it still wouldn’t take gas, so we brought it back again. This time while they were fixing the gas tank for they had asked me why the plastic piece holding my airbag in was hanging down. I told them I had no idea, and they said they would check it out. So when I went back to pick up my Jeep they said it looks like the plastic piece had been pried open and there’s no reason anyone should be trying to get to it. They said that this was dangerous and that they could fix it for $900. NOT under warranty. My fiancé called Scranton to see what they can do about this since we JUST got the Jeep. When my fiancé told me their response was “Why are you just noticing this now? We’ll have to make some calls and see”, I was livid. Why is this something YOU didn’t notice when you were inspecting the vehicle? I’m certainly not insepecting a practically new 2017 Jeep looking for BROKEN pieces! After waiting what I feel is too many days to hear back with a simple yes or no, we called them, and they will not help us. We will be going to the department of motor vehicles and NBC’s CT responds, and doing everything and anything in our power to make this known. We bought this vehicle because we are getting married this year and will be having kids after that and we needed a SAFE car to put them in. This is not the only problem we had with the dealership either, but we’ll save that for another day. More

Excellent experience Best salesperson I've dealt with since I have been buying cars and trucks, over 50 years. Never any pressure or hassle always helpful, which is the wa Best salesperson I've dealt with since I have been buying cars and trucks, over 50 years. Never any pressure or hassle always helpful, which is the way all transactions should be. More

Amazing survive I went to see Liz a few weeks back and was looking at a 2018 equinox and at that time i was not able to get it but the entire staff including Liz help I went to see Liz a few weeks back and was looking at a 2018 equinox and at that time i was not able to get it but the entire staff including Liz helped me out so much, Liz went above and beyond what any other dealership had done for me to try and help me out, I will definitely be going back here and to work woth her and all the staff again :) More

Great Salesman Michael was an excellent salesman and a pleasure to deal with. I’m very happy with my new car and would recommend this dealer. Great deal. Thanks agai Michael was an excellent salesman and a pleasure to deal with. I’m very happy with my new car and would recommend this dealer. Great deal. Thanks again More

Professional service from start to finish Mr. Gilliard was very friendly and helpful from the time we walked in until the vehicle was delivered. I had a lot of questions, which he had answers Mr. Gilliard was very friendly and helpful from the time we walked in until the vehicle was delivered. I had a lot of questions, which he had answers to all of them with a smile. The dealership was clean, and the entire staff seemed professional and eager to point me in the right direction. I would definitely buy another vehicle from this location, and it would be nice to work with Mr. Gilliard again. I will be passing along his card! More

Amazing experience I had an amazing experience here. The people were great returned all emails and phone calls . I did not feel like I was being pushed in to getting so I had an amazing experience here. The people were great returned all emails and phone calls . I did not feel like I was being pushed in to getting something I did not want . I would drive the 100miles again to get a car from this dealership!!! The sales lady I had was great she made me feel like I was a friend not a stranger . I would buy from her again and tell my friends as well to go there !!!!!! More

Great service, great truck, great deal! Found the truck I wanted quickly. It was exactly what I was looking for. Received the best price quickly. (I shopped around the entire country online Found the truck I wanted quickly. It was exactly what I was looking for. Received the best price quickly. (I shopped around the entire country online and Scranton Chevrolet got me the price point I wanted in under 10 minutes. They also got me the best interest rate the markets had to offer and the service was great. I don't like spending too much time at dealerships and they understood this, I was in and out in a hurry with exactly what I was asking them for. James Mitchell did a great job on the financing - very professional and very efficient. More