Schumacher Chevrolet of Denville

TLDR: I would strongly recommend avoiding this dealership if you are ordering a high-demand GM vehicle. My experience ordering an $85,000+ 2026 Silverado 2500HD ZR2 Duramax was disorganized from the beginnin if you are ordering a high-demand GM vehicle. My experience ordering an $85,000+ 2026 Silverado 2500HD ZR2 Duramax was disorganized from the beginning and ultimately filled with contradictory information, poor communication, and what appeared to be either serious incompetence or deliberate misinformation from management. Before placing my order, I spoke directly with Andrew Garcia, the Business Development Manager, who assured me the dealership had allocations available and that if one Schumacher location could not fulfill the order, another location could. Based on those assurances, I placed my order on 2/19/26. The ordering process itself should have been a warning sign. Multiple employees were involved, the process was disorganized, and I personally had to sit there reviewing and highlighting options line-by-line because several mistakes were repeatedly made on an $85,000 truck order. Eventually the order was submitted, but later I discovered it had apparently been entered as TRE/dealer stock instead of SRE/retail sold, despite being a customer ordered vehicle. On 3/17/26, after GM still had not accepted the order, I emailed Andrew specifically asking about allocation status and constraints. I never received a direct answer — only “no update.” Then on 4/14/26, Andrew stated for the first time that no allocations had come through since I placed my order, directly contradicting the assurances I was given before ordering. On 4/17/26, both Andrew and sales staff told me the 2026 Silverado 2500HD order banks were closed. That statement was simply false. I was also offered a truck that was nowhere close to the configuration I ordered, and my follow-up emails afterward went unanswered. On 4/20/26, I contacted General Manager John Sautter looking for clarification. Instead of clearing things up, he doubled down and again claimed the 2026 order banks were closed, while simultaneously saying there was no information available regarding 2027 ordering. At that point I contacted another dealer, placed essentially the same order, and had it accepted by GM without issue. Then on 4/24/26, Andrew reached back out stating my “order” had finally been accepted. However, the accepted order was not even the same order number as the one originally placed with the dealership. After reviewing the GM workbench/event history, it became obvious that this was a different order that had been repeatedly re-edited before finally being accepted by GM. The history showed multiple 2030 “Order Re-edited” events immediately prior to acceptance. At that point, it strongly appeared that instead of my original retail order actually progressing through the system, another allocation/build had been modified after the fact to resemble my configuration once I started escalating concerns and preparing to walk away from the deal. Andrew also explained that the dealership’s ability to order 2500HD trucks had effectively stopped months earlier — before they ever allowed me to place my order in February. At best, management appears severely uninformed about GM’s HD allocation and ordering system. At worst, I was repeatedly given inaccurate information simply to keep me committed to the deal and in the showroom. Either way, after months of conflicting stories, ignored emails, misinformation, and an extremely frustrating ordering experience surrounding a major vehicle purchase, I completely lost confidence in this dealership and took my business elsewhere. To be fair, David Rose was professional throughout the process, and my deposit was refunded without any hassle. Unfortunately, that was the only positive part of the experience. More

This review is only about the service department. First time at the Denville location. Had a 9:30 appointment for a simple oil change . Got there at 9am. Car wasn’t done till 1230. There’s absolute First time at the Denville location. Had a 9:30 appointment for a simple oil change . Got there at 9am. Car wasn’t done till 1230. There’s absolutely no excuse for me to wait that long for an oil change. Never again.! Only reason they got a few stars is because the staff was nice. I missed a meeting at work though so I wasn’t thrilled. More

Walter made the experience of buying a car stressless! No pressure, very professional. I would highly recommend asking for him if you are in the market for a Chevy. I will definitely return in the future. No pressure, very professional. I would highly recommend asking for him if you are in the market for a Chevy. I will definitely return in the future. Thank you Walter!! More

Disgrace. Awful. They are all smiles until they get your money - then they show their true colors and don't care about you anymore. Email a manager - no Awful. They are all smiles until they get your money - then they show their true colors and don't care about you anymore. Email a manager - no response. Call and ask for a manager - nothing. While i was waiting for service - heard the receptionist talk dog grooming while the other lines were ringing. Service was a complete joke. No point in making an appoitment - they won't stick to it. Pathetic. Won't be returning. More

We brought our Chevy Traverse in for a regular oil change after noticing small oil stains in the driveway. We asked them to check for a leak and fix it if there was one. They said they would. Not long aft after noticing small oil stains in the driveway. We asked them to check for a leak and fix it if there was one. They said they would. Not long after, the stains came back. We put cardboard under the car and could clearly see fresh oil spots, proving the leak was still there. So when bringing it back again for the next oil change, we told them the issue hadn’t been fixed. They said they’d take care of it. Again they did not. On the third visit, October 2nd, my wife Angela told them again that the oil leak needed to be repaired. She was told it would be handled. But, less than two hours after leaving, oil was dripping again. We wiped the pan clean to make sure it wasn’t residue, from a sloppy job. But, new drops formed right on the oil pan a short time after. That’s three visits for the same problem, and each time they upsell us on something else that "needs" to be fixed. We keep spending money while the original issue still isn’t resolved. The only reason this isn’t a one-star review is because of Alex, who was professional, polite, and respectful with my wife. If it weren’t for him, this would easily be one star. I’ll gladly update this review if they finally fix the leak — but it shouldn’t take three visits at dealership prices to get one repair done right. More

Purchased two vehicles in the past two years from Walter schwarz. Very helpful and knowledgeable and made the whole process a breeze. It was a pleasure dealing with him and the entire sales team. Will be ba schwarz. Very helpful and knowledgeable and made the whole process a breeze. It was a pleasure dealing with him and the entire sales team. Will be back for my next vehicle purchase! More

I loved my experience with Walter, and this is my 3rd car purchased from him! purchased from him! More

Awful Experience. Service department is terrible. Nobody cares. Make you wait an obscene time even if you have an appointment. Employees an 15 minute personal c Service department is terrible. Nobody cares. Make you wait an obscene time even if you have an appointment. Employees an 15 minute personal calls instead of answering phone/helping out. Managers don't care - couldn't be bothered to call back and follow up. Won't be going there again. The Little Falls Schumacher is just as bad More

I had been buying and servicing my vehicles for nearly two decades in Schumacher Chevrolet of Denville, but not anymore. Even though I must pay $100 deductible each time for using the extended warranty in two decades in Schumacher Chevrolet of Denville, but not anymore. Even though I must pay $100 deductible each time for using the extended warranty in the other dealership versus $0 in their shop, which I purchased there at the time I got my new vehicle. That should be very telling. I had given many lip services rather than real ones. I always gave a benefit of doubt because we all humans and make mistakes but if the same mistakes happen again with requesting to check on those things and being told to your face by their mechanic, “I don’t care”. Not to mention, when I brought it up to their service manager and was told that GM makes JUNKS. He bullied me for not giving a bad review/rating to their shop rather than addressing why my question about the issue I was experiencing. More

I purchased a used chevy trax last June with under 24000 miles and shortly after the AC started blowing cold air. Now, when I go to use my AC, it is blowing hot air again. Dealership says I need a new compr miles and shortly after the AC started blowing cold air. Now, when I go to use my AC, it is blowing hot air again. Dealership says I need a new compressor. They just added freon last year and ignored the problem and now want to charge the $1500 for a new air compressor and are charging the diagnostic fee to check the problem they already knew about. If you google the model and year, this is a known problem. More