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Schumacher Buick GMC of West Palm Beach - Service Center

West Palm Beach, FL

4.2
74 Reviews

74 Reviews of Schumacher Buick GMC of West Palm Beach - Service Center

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May 03, 2024

Bob Jenkins always takes care of my vehicle there he’s an awesome service advisor. More

by GMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert "Bob" Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Schumacher Buick GMC of West Palm Beach responded

Thank you for taking the time to rate us! We are glad we could leave a positive impact and made it a good experience for you.

May 08, 2024 -

GMC responded

Schumacher Buick west palm service takes good care of its customers an bob jenkins my service advisor is so good with listening an helpful wen it comes to my vechile an friendly thank you

February 06, 2024

I have had five vehicles with Schumacher and two trucks with GMC. However, when it comes to servicing my truck, I have only dealt with Robert "Bob" Jenkins. For years, Bob has delivered quality service. He More

by Anthony Acevedo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert "Bob" Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2024 -

Schumacher Buick GMC of West Palm Beach responded

Thank you for taking the time to provide this 5-star review, we appreciate it. I am pleased to hear that you had a great experience with Bob and Schumacher Automotive. If you need any further assistance, please do not hesitate to contact us. We sincerely value your business and look forward to your next visit!

November 02, 2023

Service advisor Danny Solorzano was excellent! ! He made the experience and service a pleasure and was very attentive and quick with the service!! More

by Monica26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Solorzano
Nov 13, 2023 -

Schumacher Buick GMC of West Palm Beach responded

Thank you for taking the time to offer your great 5-star rating and review. We appreciate you! It’s great to know that Danny was so helpful! We take great pride in repairing and servicing your vehicle. Please let us know if you should require anything, we are here to assist you.

October 05, 2023

They lost my business today, they told me $250 an hour to fix AC . He came out and said needs a return hose. $1360. I said no , he then charged me $235. Just to look at it. & did not fix nothing! More

by Bobinnh2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert "Bob" Jenkins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2023 -

Schumacher Buick GMC of West Palm Beach responded

Hello Bobinnh2015, the diagnostic fees we charge are in line with the industry standards. We are sorry that you feel the charge was not what you anticipated but we have qualified technicians working on your vehicle that are certified only by Buick GMC. Skill and craftmanship as well as safety go into every diagnostic and repair. We care about our clients and their vehicles. Thank you, Schumacher Auto Group.

March 28, 2023

Bob Jenkins is the reason why i bring my car in for service after 7 years of professional service. He makes me feel important and i appreciate his care and concern. I find him trustworthy and he has no More

by scottbarr55@gmail.com
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Robert "Bob" Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2023 -

Schumacher Buick GMC of West Palm Beach responded

These words go a long way, it motivates us to work even harder, thank you for the review, we are glad you had a great experience.

December 20, 2022

I bought a Chevy after years of GMC & Bob had been my service advisor. I brilliantly thought maybe I can go back to Bob Jenkins bc it’s a Chevy. I stopped by & Bob had a smile, but not as big as mine. He More

by mariannbar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert "Bob" Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2022 -

Schumacher Buick GMC of West Palm Beach responded

Thank you for taking the time to provide this review, we appreciate it. I am pleased to hear that you had a great experience with Schumacher Automotive. If you need any further assistance, please do not hesitate to contact us. We sincerely value your business and look forward to your next visit!

July 28, 2021

Nice clean and friendly. The waiting area is great to work while you’re waiting. Erick is the best, very quick. Thank you! Keep up the good work😁 More

by M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erick Rivera
Jul 29, 2021 -

Schumacher Buick GMC of West Palm Beach responded

Thank you for taking the time to rate us! We are glad we could leave a positive impact and made it a good experience for you.

March 16, 2021

I had the backup camera in my 2019 GMC Canyon replaced twice. There is a design flaw that allows condensation to form inside. When it dry's, it leaves a grey haze in the center of the lens. The Dealer wo More

by Jumprat
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robert "Bob" Jenkins
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2021 -

Schumacher Buick GMC of West Palm Beach responded

Hi, Jumprat. We are sorry to hear about your experience, but we thank you for sharing this with us. We appreciate your feedback, Schumacher Auto Group.

Mar 17, 2021 -

Jumprat responded

?? Not much of a response to a client in need of assistance. No help at all. Customer Service, or lack there of.

Mar 18, 2021 -

Schumacher Buick GMC of West Palm Beach responded

Feel free to contact the Customer Service Management Team @ 561-253-6733

September 05, 2020

Money pit,$$ bait and switch picked up yesterday,dash light on.took home today van wouldn't change into gear. Had over month not working More

by cindyanton85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robert "Bob" Jenkins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nestor Lantigua
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2019

BOB JENKINS FOR PRESIDENT! What a great service team too! We had an unfortunate thing happen recently. The air conditioner stopped blowing cool air in our 2018 Buick Encore. Living in south Florida, we weren' More

by TheWardFamily
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert "Bob" Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2019 -

Schumacher Buick GMC of West Palm Beach responded

Kellie and Brian, WOW...thank you for taking the time to offer your great 5 star rating and review. We appreciate you. Its great to know that Bob was so helpful!(I'm not sure if he will run for President, though) Please let us know if you should require anything additionally. Michael Riley Customer Experience Manager 561-454-1874 mriley@schumacherauto.com

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