Schomp Mazda

I worked with Audun, EJ, Ryan, Osama, and DeeRay. My initial interaction with the dealership was not handled correctly by Audun, however, with the strong guidance and leadership of EJ I was able to l My initial interaction with the dealership was not handled correctly by Audun, however, with the strong guidance and leadership of EJ I was able to look past the original situation and move forward. I interacted with EJ and Osama over two days related to pricing and model selection. I scheduled an appointment to hopefully come in and test drive the two vehicles I had selected. When I arrived, the sales person who I thought would be handling the transaction and with whom I had supplied most text messages with was suddenly off that Friday afternoon with no warning or indication that I would be dealing with someone else. I guess Osama had relayed some (not all) of the details to Ryan who was juggling several clients that afternoon and was very busy. After having to wait for a period of time, I was finally able to get setup for the test drive only to discover the exact model with specific interior trim (CX 5 CE with red leather interior) that I specifically had been discussing with Osama was not one of the models for me to test drive. I was highly annoyed and disappointed as that was the primary reason why I had even come to this dealership in the first place. I told Ryan I would test drive this vehicle, but I wanted what I had discussed with Osama. I asked Ryan if they had anymore in stock and he said “no” they had sold the last one the day before. I went on the test drive and came back and was sold on the CX5, but still wanted the red interior. I was annoyed so I checked online while on the test drive to see if another Mazada dealer in the area had what I was looking for. Yes, the Mazada dealership where i purchased my prior Mazada had one in stock and confirmed it was on the lot. When I got back I advised Ryan I liked the car, but wanted the other trim and would travel to the other dealership to close the deal@ that dealership. After I said that he finally went to go check with EJ. After about another 15 mins I was getting anxious and wanted to leave and so I approached the sales offices. Luckily, EJ had found two other CE red interior models in stock. I’m not quite sure why Ryan didn’t ask EJ while I was on the test drive. EJ was extremely helpful and saved the “deal” multiple times. Eventually, they set up the test drive and I agreed to move forward with purchase. Even though I was already pre-approved by Mazada Fin before I even went to the dealership, the “paperwork” still took quite a long time. Nearly 3.5 hours after my initial arrival was I able to finally drive away. I did receive excellent service from DeeRay and his attention to detail also helped to improve the Schomp buying experience as he noticed some items that needed replacement parts. After not completing a new “we owe” document prior to me leaving the dealership as I was told the “we owe” document would be updated to include the items DeeRay and I discussed only to review my contract documents the next day and realizing that document was not updated. I contacted DeeRay and EJ once again and they amended the document. I was contacted by their service department late last week to set up an appointment to get the work done and they’ll provide a loaner. The buying experience did not meet my expectations or what I believe Schomp envisions either. If it had not been for the gentle and professional approach of EJ and his help throughout the entire process I would have gone to another Mazada dealer. I understand we all have good days and days where you are likely overwhelmed, so I chose to extend grace to Ryan. He wasn’t rude, he walked me through the loan documents during loan signing, and was pleasant. I think he was just overwhelmed or busy the afternoon of my appointment. Again, he wasn’t the original salesman I was expecting to see that day so he probably had other client appointments. Overall, I’m happy with the purchase, I’m just hopeful going forward I don’t experience any other “bumps” in this experience. More

Outstanding customer care! Every person was helpful and friendly. Highly recommend this dealership. Thank you to the entire team Every person was helpful and friendly. Highly recommend this dealership. Thank you to the entire team More

I had a pretty thorough month of car shopping and this dealership was hands down the best I interacted with. Everything was up front, no pressure. Worked with Chuck, Avery, and Deeray and they were all k dealership was hands down the best I interacted with. Everything was up front, no pressure. Worked with Chuck, Avery, and Deeray and they were all knowledgeable, friendly, and professional. More

Smooth experience, excellent customer service. We ended up being helped by 4 different representatives and felt well taken care of. We ended up being helped by 4 different representatives and felt well taken care of. More

Easy testing and driving experience. CPO cars were in good condition. Didn't feel pressured. CPO cars were in good condition. Didn't feel pressured. More

I got a great lease deal and appreciated the knowledge of my sales rep Osama and Deeray who explained all the vehicle’s bells and whistles my sales rep Osama and Deeray who explained all the vehicle’s bells and whistles More

Schomp Mazda is a clean and kind dealership. Great variety of used and beautiful new Mazdas. The staff is absolutely spectacular! Great variety of used and beautiful new Mazdas. The staff is absolutely spectacular! More

Saad and Avery were good to work with. They were up front in their communications. They were up front in their communications. More

Overall, I had a positive experience with this dealership. I gave it three stars because unfortunately the used vehicle we purchased had been hosed down by their detailing department in toxic clea dealership. I gave it three stars because unfortunately the used vehicle we purchased had been hosed down by their detailing department in toxic cleaners and air fresheners. The smell was so bad that I couldn’t even sit in the car without coughing or my throat closing up. It took two days of airing out the car, baking soda, oxiclean and vinegar to clean the chemical cleaners out the car. I like things to smell nice but this was overkill. I felt they do not keep the public in mind and how applying that many chemicals is not going to be good for everyone. Also it took 3 hours to buy the car, not one.. I was almost late to my appointment and had to leave my husband behind at the dealership. But like I said overall it was a good experience. More

Thank you Osama and EJ for a great experience trading in my daughter’s car and purchasing a certified preowned Mazda. my daughter’s car and purchasing a certified preowned Mazda. More