Schlossmann Subaru City of Milwaukee

Very professional, very helpful, not pushy, no BS My salesman was Eric. He was very knowledgeable and honest about what he was not sure about (and found out for me). He didn't push me to buy or leas My salesman was Eric. He was very knowledgeable and honest about what he was not sure about (and found out for me). He didn't push me to buy or lease. No one pushed me for services or accessories I stated I did not want. It was very snowy outside and they had no problem pulling cars up/in and cleaning them off for me to compare them. They gave me an honest appraisal for my car and did not push me to keep it or sell it to them. I really felt like I was in charge of the situation but they were there to help me. They mentioned they have free car washes on Saturdays and I purchased the maintenance package they offered, so I will def. be back. The lifetime warranty is awesome as well. I leased my 2016 Legacy Limited and everything was customizable about the lease, from the miles you're allotted to the money you put down, to the extent (months) of the lease. More

Service Excellent service, responsive. They were timely and took care of necessary service and also did oil change tire rotation and cleaned the vehicle up w Excellent service, responsive. They were timely and took care of necessary service and also did oil change tire rotation and cleaned the vehicle up well at the end More

30,000 check up Great job. Car was done in less time than I was told. Vacuumed out the car and washed it. Did loose my trailer hitch cover at the dealership. Came ba Great job. Car was done in less time than I was told. Vacuumed out the car and washed it. Did loose my trailer hitch cover at the dealership. Came back the next day and they couldn't find it. Had to buy another one. Their car wash seems to have a taste for my hitch covers. More

Customer satisfaction is #1 First, let me start off by saying the reason I rated the dealership is Brian Spigarelli, my Sales Consultant. I already did my research and made the First, let me start off by saying the reason I rated the dealership is Brian Spigarelli, my Sales Consultant. I already did my research and made the decision to purchase a Subaru before coming to Schlossman's. My sa,es co sultant, Brian Spigarelli was very knowledgable regarding the functionality of the suv, and even more important he was very attentive to what I was looking for in the vehicle. Once the purchase was finalized and I left the dealership is when I really started to appreciate Brian even more. I had an issue with the vehicle within acouple of days, needless to say, Brian came right over to my house. it seemed that I had left on the dome lights, oops, which caused my battery to die Brian came with a battery charger in tow and made me very very happy. I have also spoken to Brian via cell, when he has called just to check in and make sure that everything is fine. All this added attention makes me very happy that I choose Schlossmann's, who in turn choose Brian. If I would have a negative it would be that Brian Spigarelli's name is not listed in tBrianhe employee section below, please fix this. Thank you. More

AVOID We utilized the airport shuttle service (a nice service........ Or so we thought). We flew back on a Sunday and since the dealership is not open on Su We utilized the airport shuttle service (a nice service........ Or so we thought). We flew back on a Sunday and since the dealership is not open on Sunday they tell you to bring a spare set of keys and they will move your car to the lot next door. We were to simply take a cab to the lot where they parked our car after landing in Milwaukee. Turns out, they never moved our car to the lot so we were left stranded for 2 hours until my father in-law was able to pick us up. More

12,000 mile normal service of outback Reminders of appoint was good. The service was done on time. The Outback was cleaned and paperwork explained and emailed for my records. Very good Reminders of appoint was good. The service was done on time. The Outback was cleaned and paperwork explained and emailed for my records. Very good for routine service. More

Great service Easy to work with, friendly, professional. They aim to please! As much as I hate dealing for a new car, I must say this was the most pleasant and qu Easy to work with, friendly, professional. They aim to please! As much as I hate dealing for a new car, I must say this was the most pleasant and quick I ever experienced. More

Personalized and efficient service department Easy is the best word to describe having service completed at this dealership. Scheduled my appt for my routine oil and mileage service online with a Easy is the best word to describe having service completed at this dealership. Scheduled my appt for my routine oil and mileage service online with a text reminder of the service time. When there were complications found on the tire check (nails in my sidewall! :() that necessitated extended service time, they arranged for a shuttle to my home and back to retrieve my car when the service was completed that same day! Though I did not like having to pay for new tires..all the anticipated service plus new tires and an alignment were done same day! More

Great experience at Subaru City beginning to end The entire experience exceeded my expectations. I have over 25 years of experience in sales and customer service, so I was pleased to receive educatio The entire experience exceeded my expectations. I have over 25 years of experience in sales and customer service, so I was pleased to receive education and guidance rather than the old "What's it going to take to put you in this car today?" More

I am not sure they rotated my tires on one side of my car. I brought my new car in for it's 1st service @ 6,000 miles. I have used this dealer before with my old Subaru. The people I worked with were friendly. I brought my new car in for it's 1st service @ 6,000 miles. I have used this dealer before with my old Subaru. The people I worked with were friendly. My concern though was that I did not see any evidence that the right side of my car had the tires rotated. I could tell the lug nuts were touched and the dark oil or residue that builds up on the alloy rims were now moved on the driver side of my car but the passenger side looked EXACTLY the same. I even called my salesman Jim Lemke to ask and he said I should bring it in if I think its wrong but that there would be no way of telling if it was done or not. So why would I bring it I??? I will only look like the crazy complaining customer. I have never been happy with the service I received over the years at this dealership. Once when they replaced my automatic window on my drivers side, they left screws in the door and they rolled around and made noise, they had oil and grease stains all over my upholstery, I had to call the manager to get it cleaned and the screws removed from in the door casing. And waste my time because they can't get the job done right the 1st time. I simply do not trust them! I'm positive they did not rotate one side and now they have screwed up my tire wear. But now they have the gimmick if you don't take your car to them your fake extended warranty is invalid. I am really unhappy but it's the only game in town unless I want to drive 50 miles. When I bought this car it had a scratch on the door and I was told, its a new car, we will make it like new but instead on pick up night of my new purchase, the scratch was still there and I had to be inconvenienced to come back. SLOPPY, horrible dealership to say the least. I can't even fathom they have such high ratings. It's a joke. More