Schlossmann Subaru City of Milwaukee

Good as usual I took it in for a recall and of course this was completed for free, my only complaint here was that it was a recall on the airbag and it took almost I took it in for a recall and of course this was completed for free, my only complaint here was that it was a recall on the airbag and it took almost a month for the part to come in. A little nerve racking that I had a bunk airbag that whole time. I talked to my aunt who works for a dealership up north and she says there's nothing they could have done about this because the supply is controlled to avoid dealerships hoarding the parts and making a profit off them illegally. I digress. The day I brought in the car, I worked with Eric and as usual he was awesome. I told him about what else I wanted looked at besides the recall and he made informed and useful recommendations. For example, my air conditioning has been pretty weak, but he discouraged me from doing the testing because it would be difficult to figure out what was wrong in a season when I wasn't using the AC. That day, I waited almost an hour for a shuttle ride back to my house, which was a little annoying but mostly because I wasn't feeling well. When Eric realized I was still waiting, he went and found someone else to drive be home. My only other minor complaint is that I was told that they would wash my car, and that obviously didn't happen. But it's not like I paid for it. Either way, they were trying to accommodate my need for a shuttle ride so they may have skipped that in order to get it done earlier, can't complain. Love this place, will be bringing my Subaru back for future service! More

Friendly Staff First time I had service work (oil change) done on my 2015 Forester. The service staff was very friendly that Tuesday morning for my appointment. I kn First time I had service work (oil change) done on my 2015 Forester. The service staff was very friendly that Tuesday morning for my appointment. I know every dealership's service department between makes of vehicles has their good and bad points. The waiting area was very nice with the goodies, wi-fi and large screen tv. Hope future service work on my vehicle will be also like this. More

Questionable My wife came in with a slow leak in a tire. Serviceman removed a nail and said the tire could not be fixed. He insisted that she had to replace all fo My wife came in with a slow leak in a tire. Serviceman removed a nail and said the tire could not be fixed. He insisted that she had to replace all four tires even though there was only 26,000 miles on the tires. A slow leak cost us $700. Very bad!!! More

Friendly and straighforward transaction Everyone we dealt with at Schlossmann's was friendly and straightforward, answering our many questions directly without the least bit of guile. We sho Everyone we dealt with at Schlossmann's was friendly and straightforward, answering our many questions directly without the least bit of guile. We shopped around 5 Subaru dealerships by phone first and didn't test drive the car we wanted before first reaching an agreement on a very good price. There was neither pressure nor deception during any part of the process, unlike what would happen at many other dealerships. More

Outback Buying Experience We originally began looking for a new vehicle in December, 2014, always coming back to the Subaru Outback, as our point of comparison. A relative had We originally began looking for a new vehicle in December, 2014, always coming back to the Subaru Outback, as our point of comparison. A relative had purchased a 2014 Outback from Schlossmann's and were not only very please with the car, but with the dealership. Once committed, internet connection representative, Mike Pryor, did a great job locating our car and presenting us with a fair market price. He was prompt responding to our questions and did not pester us. For the actual car purchase, salesperson, Bryan Spigarelli, provided a very through review of our Outback, kept us informed on its arrival, gave a comprehensive review of all materials at the time of pick up and followed up with additional service, should we needed any. He offered various extras/options with no pressure making it an overall pleasant experience. We also very much enjoyed working with financial representative, Beth, as she also was very through, helpful and pleasant. It certainly helped working with such a personable representative when completing all the sales documentation. Due to a vacation, we have only put sixty miles on our three week old car. In spite of that, we are pleased with our choice, the dealership and the personnel involved. Thank you. Bridget O'Donnell Robin Mrotek More

Excellent !Kudos to Jason Spilka Sarah Moreno Will Matos! I enjoyed working with Jason and Sarah as they were effective, efficient, friendly and unintimidating! They were thorough in their explanation and no I enjoyed working with Jason and Sarah as they were effective, efficient, friendly and unintimidating! They were thorough in their explanation and not pushy. They spent time with me responding to the questions that I had, and also I started with Jason, but he was not available when I came back to purchase, Sarah helped me through the rest of the process. I would strongly recommend both of them as Sales people! Will Matos was also More

consistent top shelf quality service and team Can always depend on knowing that my experiene will be wxcellent at Subaru City from start to finish. Courteous, custoner focused courteous team. A Can always depend on knowing that my experiene will be wxcellent at Subaru City from start to finish. Courteous, custoner focused courteous team. A pleasure to bisit. More

Five Star Service! I recently had my first 6 month service on my Subaru Outback. Usually this is routine...and it was. However, Eric S., the service tech. was outstandin I recently had my first 6 month service on my Subaru Outback. Usually this is routine...and it was. However, Eric S., the service tech. was outstanding in fixing the cover on the electrical connection for the trailer hitch, advising me about the phone syncing when I phone updates occur, and helping me understand why sometimes the steering wheel locks and how to avoid this. All of this was done so kindly and with such technical knowledge, that I was truly impressed. He made me feel so very comfortable. I look forward to returning for future service. Thank you Eric...keep up the outstanding service. Donna V.W. More

Up Front Gave me a price over the internet. When I came in the price didn't change, in fact we got it down a little bit and they gave me what I wanted on my t Gave me a price over the internet. When I came in the price didn't change, in fact we got it down a little bit and they gave me what I wanted on my trade in. Can't ask for more than that. Up front with price no running back and forth. That's why the deal was made. More

Easy & Stree-Free I want to express complete customer satisfaction in purchasing my 2016 Subaru Legacy. The highest mark to Fiz - he made the experience easy & stress I want to express complete customer satisfaction in purchasing my 2016 Subaru Legacy. The highest mark to Fiz - he made the experience easy & stress free. He was also very knowledgeable and thorough explaining ALL the options on the car. I will definitely recommend your dealership to others. More