Schlossmann Subaru City of Milwaukee

Questionable My wife came in with a slow leak in a tire. Serviceman removed a nail and said the tire could not be fixed. He insisted that she had to replace all fo My wife came in with a slow leak in a tire. Serviceman removed a nail and said the tire could not be fixed. He insisted that she had to replace all four tires even though there was only 26,000 miles on the tires. A slow leak cost us $700. Very bad!!! More

Friendly Staff First time I had service work (oil change) done on my 2015 Forester. The service staff was very friendly that Tuesday morning for my appointment. I kn First time I had service work (oil change) done on my 2015 Forester. The service staff was very friendly that Tuesday morning for my appointment. I know every dealership's service department between makes of vehicles has their good and bad points. The waiting area was very nice with the goodies, wi-fi and large screen tv. Hope future service work on my vehicle will be also like this. More

Friendly and straighforward transaction Everyone we dealt with at Schlossmann's was friendly and straightforward, answering our many questions directly without the least bit of guile. We sho Everyone we dealt with at Schlossmann's was friendly and straightforward, answering our many questions directly without the least bit of guile. We shopped around 5 Subaru dealerships by phone first and didn't test drive the car we wanted before first reaching an agreement on a very good price. There was neither pressure nor deception during any part of the process, unlike what would happen at many other dealerships. More

Outback Buying Experience We originally began looking for a new vehicle in December, 2014, always coming back to the Subaru Outback, as our point of comparison. A relative had We originally began looking for a new vehicle in December, 2014, always coming back to the Subaru Outback, as our point of comparison. A relative had purchased a 2014 Outback from Schlossmann's and were not only very please with the car, but with the dealership. Once committed, internet connection representative, Mike Pryor, did a great job locating our car and presenting us with a fair market price. He was prompt responding to our questions and did not pester us. For the actual car purchase, salesperson, Bryan Spigarelli, provided a very through review of our Outback, kept us informed on its arrival, gave a comprehensive review of all materials at the time of pick up and followed up with additional service, should we needed any. He offered various extras/options with no pressure making it an overall pleasant experience. We also very much enjoyed working with financial representative, Beth, as she also was very through, helpful and pleasant. It certainly helped working with such a personable representative when completing all the sales documentation. Due to a vacation, we have only put sixty miles on our three week old car. In spite of that, we are pleased with our choice, the dealership and the personnel involved. Thank you. Bridget O'Donnell Robin Mrotek More

Excellent !Kudos to Jason Spilka Sarah Moreno Will Matos! I enjoyed working with Jason and Sarah as they were effective, efficient, friendly and unintimidating! They were thorough in their explanation and no I enjoyed working with Jason and Sarah as they were effective, efficient, friendly and unintimidating! They were thorough in their explanation and not pushy. They spent time with me responding to the questions that I had, and also I started with Jason, but he was not available when I came back to purchase, Sarah helped me through the rest of the process. I would strongly recommend both of them as Sales people! Will Matos was also More

consistent top shelf quality service and team Can always depend on knowing that my experiene will be wxcellent at Subaru City from start to finish. Courteous, custoner focused courteous team. A Can always depend on knowing that my experiene will be wxcellent at Subaru City from start to finish. Courteous, custoner focused courteous team. A pleasure to bisit. More

Routine Service It was done fast and well. I am glad my car has no problems even at 85,000 miles. I like the attention to detail and that questions get answered. E It was done fast and well. I am glad my car has no problems even at 85,000 miles. I like the attention to detail and that questions get answered. Eric is able to be trusted. More

Great job! The sales person was polite and knowledgeable and I was treated fairly. They were very patient. I was given a written quote and a chance to think abou The sales person was polite and knowledgeable and I was treated fairly. They were very patient. I was given a written quote and a chance to think about it with no pressure. More

Friendly experience The sales and service staff were extremely knowledgable and helpful in determining which vehicle that was right for us. There was no pressure to incl The sales and service staff were extremely knowledgable and helpful in determining which vehicle that was right for us. There was no pressure to include options that we did not feel met our needs. Ed was most courteous and provided answers to all of our questions and and concerns about the vehicles we test drove. He allowed us to make the decision as to what fit our needs the best. The entire process was very pleasant and not high pressured as it is at some other dealers. We had dealt with the dealership at another location several years back and were extremely satisfied at that time, therefore chose to visit this dealership first. More

Easy & Stree-Free I want to express complete customer satisfaction in purchasing my 2016 Subaru Legacy. The highest mark to Fiz - he made the experience easy & stress I want to express complete customer satisfaction in purchasing my 2016 Subaru Legacy. The highest mark to Fiz - he made the experience easy & stress free. He was also very knowledgeable and thorough explaining ALL the options on the car. I will definitely recommend your dealership to others. More