Schlossmann Subaru City of Milwaukee

Great experience at Subaru City beginning to end The entire experience exceeded my expectations. I have over 25 years of experience in sales and customer service, so I was pleased to receive educatio The entire experience exceeded my expectations. I have over 25 years of experience in sales and customer service, so I was pleased to receive education and guidance rather than the old "What's it going to take to put you in this car today?" More

Personalized and efficient service department Easy is the best word to describe having service completed at this dealership. Scheduled my appt for my routine oil and mileage service online with a Easy is the best word to describe having service completed at this dealership. Scheduled my appt for my routine oil and mileage service online with a text reminder of the service time. When there were complications found on the tire check (nails in my sidewall! :() that necessitated extended service time, they arranged for a shuttle to my home and back to retrieve my car when the service was completed that same day! Though I did not like having to pay for new tires..all the anticipated service plus new tires and an alignment were done same day! More

Subaru Forester Service Car in for oil change & winterizing. Service Assistant wrote up & showed me to waiting area. In & out in about 30 minutes w/no surprises. Car waiti Car in for oil change & winterizing. Service Assistant wrote up & showed me to waiting area. In & out in about 30 minutes w/no surprises. Car waiting in garage after free car wash & ready to go. Waiting area recently updated, very comfortable, soda, coffee available. More

I am not sure they rotated my tires on one side of my car. I brought my new car in for it's 1st service @ 6,000 miles. I have used this dealer before with my old Subaru. The people I worked with were friendly. I brought my new car in for it's 1st service @ 6,000 miles. I have used this dealer before with my old Subaru. The people I worked with were friendly. My concern though was that I did not see any evidence that the right side of my car had the tires rotated. I could tell the lug nuts were touched and the dark oil or residue that builds up on the alloy rims were now moved on the driver side of my car but the passenger side looked EXACTLY the same. I even called my salesman Jim Lemke to ask and he said I should bring it in if I think its wrong but that there would be no way of telling if it was done or not. So why would I bring it I??? I will only look like the crazy complaining customer. I have never been happy with the service I received over the years at this dealership. Once when they replaced my automatic window on my drivers side, they left screws in the door and they rolled around and made noise, they had oil and grease stains all over my upholstery, I had to call the manager to get it cleaned and the screws removed from in the door casing. And waste my time because they can't get the job done right the 1st time. I simply do not trust them! I'm positive they did not rotate one side and now they have screwed up my tire wear. But now they have the gimmick if you don't take your car to them your fake extended warranty is invalid. I am really unhappy but it's the only game in town unless I want to drive 50 miles. When I bought this car it had a scratch on the door and I was told, its a new car, we will make it like new but instead on pick up night of my new purchase, the scratch was still there and I had to be inconvenienced to come back. SLOPPY, horrible dealership to say the least. I can't even fathom they have such high ratings. It's a joke. More

My experience was good, the service was professional. The vehicle was brought in for the initial 6 month service check. Since this review needs to be 25 words long I'll say that I have no complaints. I h The vehicle was brought in for the initial 6 month service check. Since this review needs to be 25 words long I'll say that I have no complaints. I hope that in the future my my experiences will be happy ones. More

Easy buying experience My wife and I purchased a vehicle here and we're very pleased with the experience. Our salesman, Fiz , was very knowledgable and great to work with. F My wife and I purchased a vehicle here and we're very pleased with the experience. Our salesman, Fiz , was very knowledgable and great to work with. First class dealership. More

Excellent Experience!! Best experience buying a new car! The sales guy, Fiz, was knowledgable and straightforward. Dealt with another Subaru dealership (not in Milwaukee!) p Best experience buying a new car! The sales guy, Fiz, was knowledgable and straightforward. Dealt with another Subaru dealership (not in Milwaukee!) prior to buying my new Crosstrek here and they were horrible...all the slimy-used-car-salesman-rip-off-tactics. Night and day difference. I absolutely love my car buying experience with Schlossmann and would definitely buy from them again in the future.....it's the way car buying should be! More

Zero hassle, maximum satisfaction. I was referred to this dealership by a friend who recently purchased a Forester. The staff is very courteous and knowledgeable. I had no questions una I was referred to this dealership by a friend who recently purchased a Forester. The staff is very courteous and knowledgeable. I had no questions unanswered. They took all the time I needed. Can't ask for more. More

Good as usual I took it in for a recall and of course this was completed for free, my only complaint here was that it was a recall on the airbag and it took almost I took it in for a recall and of course this was completed for free, my only complaint here was that it was a recall on the airbag and it took almost a month for the part to come in. A little nerve racking that I had a bunk airbag that whole time. I talked to my aunt who works for a dealership up north and she says there's nothing they could have done about this because the supply is controlled to avoid dealerships hoarding the parts and making a profit off them illegally. I digress. The day I brought in the car, I worked with Eric and as usual he was awesome. I told him about what else I wanted looked at besides the recall and he made informed and useful recommendations. For example, my air conditioning has been pretty weak, but he discouraged me from doing the testing because it would be difficult to figure out what was wrong in a season when I wasn't using the AC. That day, I waited almost an hour for a shuttle ride back to my house, which was a little annoying but mostly because I wasn't feeling well. When Eric realized I was still waiting, he went and found someone else to drive be home. My only other minor complaint is that I was told that they would wash my car, and that obviously didn't happen. But it's not like I paid for it. Either way, they were trying to accommodate my need for a shuttle ride so they may have skipped that in order to get it done earlier, can't complain. Love this place, will be bringing my Subaru back for future service! More

Good experience first car purchase. Went around to other dealers and salesman were trying to push a car purchase. Came here and everyone was friendly and didn't try a first car purchase. Went around to other dealers and salesman were trying to push a car purchase. Came here and everyone was friendly and didn't try and push a sale on me. Good experience and so far great service. More