Schlossmann Subaru City of Milwaukee

Impressed Every time I need to come into the dealership for maintenance on my vehicle, I am always impressed. Courteous, informative and always helpful! Thank Every time I need to come into the dealership for maintenance on my vehicle, I am always impressed. Courteous, informative and always helpful! Thank you to Kyle for selling me the Subaru Outback.. Thank you to Jason & Eric for the awesome friendly customer service and Thank you to all the hard workers behind the scenes that help maintain my vehicle! More

Unique and above all great experience I worked with Jason Spilka on the purchase of my 2 new Subarus and had a great experience. Even though the process took time because there was additio I worked with Jason Spilka on the purchase of my 2 new Subarus and had a great experience. Even though the process took time because there was additional parameters on my side, Jason was always patient, never pushy to get me signed something that I didn't want like 90% of other Care Sales Persons. The whole staff is friendly and even more importantly transparent. I personally value this a lot, being a foreigner not used to all details of the car buying process in this country. I ended up paying exactly dollar for dollar what was quoted to me 3 months ago. Jason and Suibaru city were the only dealership to hand over to me a printed clear & detailed copy of my quotes, not writing down a couple of numbers on a scrap paper like everywhere else. Thoroughly enjoyed my experience and I will recommend it around me More

Salesperson Jeremy Stilb did a great job! The negative: Initially, there wasn't good communication between the internet sales department and myself. I had actually tried to put a deposit down The negative: Initially, there wasn't good communication between the internet sales department and myself. I had actually tried to put a deposit down on a different vehicle, but wasn't informed until several hours later that the only way they do that is if there is an agreed upon price for the vehicle. By the time this information was conveyed to me, the car had been reserved/purchased by another customer. This was a frustrating experience, but in the end, I ended up getting a better deal on a similar vehicle, so I left the dealership happy. The positive: Jeremy Stilb did a great job as a salesperson. He answered my questions, clarified any concerns that I had, and kept my toddler entertained during the paper processing. He didn't make me feel that he was "selling" me anything (which, I think, is why he's such a great salesperson). It was snowing quite heavily by the time the sale was done, and Jeremy helped get our car seat installed properly into our new Subaru (along with a balloon for my very happy daughter). I will definitely seek Jeremy out again when we purchase our next Subaru. We had actually gone to Sommer's in Mequon first, having read such glowing internet reviews, but left disappointed. They didn't budge on the internet price for the vehicle we were interested in and also did not come up on our trade-in's value. While Schlossman's didn't budge on their internet price either, they did offer us a better price for a similar vehicle, better financing rate, and more for our trade-in. More

Helpful It was a great experience! My first time buying a car from a dealership and the staff was very helpful on explaining everything. Very happy I went wit It was a great experience! My first time buying a car from a dealership and the staff was very helpful on explaining everything. Very happy I went with Subaru city! More

Back home I returned to have a bit of a premature oil change because after purchasing my 2016 Outback, I needed assurance that the engine sound and the general I returned to have a bit of a premature oil change because after purchasing my 2016 Outback, I needed assurance that the engine sound and the general differences between my 2012 Outback and my new car were ok. I received accurate information. My car was returned to me in perfect order. A recall was attended to even before I had been informed by mail. I trust this service center. More

Fizz is amazing, the best sales man I've ever worked with Fiz is amazing, the best salesman I've ever worked with. Every time we've gone in, whether it's an oil change or for a new tire, everyone is highly pr Fiz is amazing, the best salesman I've ever worked with. Every time we've gone in, whether it's an oil change or for a new tire, everyone is highly professional and kind. My kids get upset if I don't bring them along and probably will be life time Subaru buyers because of the free, freshly baked cookies. Not to mention I've never had a problem with my Subaru and have had follow up calls to insure we are in love. Ps - your question below about selecting an employee at the dealership doesn't have the answer we would select , it's all about rapport - we bought our first Subaru from Fiz. He is highly professional and keeps respectful communication going throughout the ownership/purchase of our outback. We wouldn't have bought our second Subaru if we weren't working with Fiz - he makes the car buying process seamless and easy for us. We never felt haggled or like we were being sold. He truly is the best! Thank you Fiz!! More

First experience with Subaru dealership We were disappointed and felt like we made a mistake when we bought our Crosstrek a week ago. The extended comprehensive warrantee coverage that the We were disappointed and felt like we made a mistake when we bought our Crosstrek a week ago. The extended comprehensive warrantee coverage that the dealership offered to us was much higher than Toyota/Honda, and still has a $100 deductible after 3 years/36,000 miles. With this amount that we paid for, we would easily get the same coverage with Honda or Toyota with $0 deductible. We were also disappointed with the mpg on high way with this Crosstrek. We hope that Subaru's life time warrantee on the powertrain will make us forget their $100 comprehensive deductible. Otherwise, this will be our last Subaru. If anyone plans to buy a Subaru, must ask for the extend warrantee in detail first; otherwise, you will regret it like we did. More

Professional and helpful. I have been going to Schlossmann's for service on my previous Subaru since my old dealership closed. The service writers are helpful and professional. I have been going to Schlossmann's for service on my previous Subaru since my old dealership closed. The service writers are helpful and professional. I am glad to be greeted with familiar faces for these last several years. It says a lot about a company when the turnover on employees is low. When I needed a new vehicle, they were extremely eager to take my old vehicle on trade, even though the condition wasn't so great. My salesman, Edward Wrathall is a knowledgeable and attentive man, who had worked there for over 25 years. He wasn't pushy or high pressure, but kind and considerate. I brought my mother who recently survived Leukemia and my sister who is disabled with me since I have been blessed with the opportunity to be their primary caregiver, and all of the staff at Schlossmann's was eager to make sure they were comfortable and well looked after while we went through the sales appointment. They had a wonderful time just talking with many of the staff there. I will definitely refer anyone I know who needs a vehicle to Schlossmann's, and come here again when I am ready for my next vehicle. More

My Outback experience The experience of buying a car at Schlossmann's Subaru City went as smooth as I have ever seen. The lifetime unlimited mileage powertrain warranty wa The experience of buying a car at Schlossmann's Subaru City went as smooth as I have ever seen. The lifetime unlimited mileage powertrain warranty was great addition. We have only put about 350 miles on the Outback but it seems to be a wonderful vehicle. We also own a 2010 Legacy with 90,000 miles that has performed amazingly well. I would recommend a Subaru and this dealership to anyone who asks me about buying cars. We have have not needed the service department yet but I am sure that it will be up to the standards of the sales department. More

Best dealership I've ever been to! Very accommodating to customer needs. I have never felt so comfortable at a dealership like here! Most dealerships do not take me seriously due to my Very accommodating to customer needs. I have never felt so comfortable at a dealership like here! Most dealerships do not take me seriously due to my age so pay no attention to myself but they right away made me feel that I actually mattered whether or not I would purchase the vehicle. It was an incredible experience with this company and they make you feel as though you are "family". Great professional communication by explaining things in detail so you know exactly what you are getting and answering any and all questions. All in all I Recieved the best customer service experience I have ever had! I will/have been telling everyone this is the place I will be going for the all purchases. More