Schlossmann Subaru City of Milwaukee

All went smoothly! Great waiting area, coffee and cookies, and the service on the car was quick! Due to weather my car couldn't get washed, but I can come back any time Great waiting area, coffee and cookies, and the service on the car was quick! Due to weather my car couldn't get washed, but I can come back any time and get a free wash. More

Smooth Experience I am a 2nd time Subaru customers. I have had an amazing experience the first time around with Rob G and now Bryan P. These gentlemen and the entire st I am a 2nd time Subaru customers. I have had an amazing experience the first time around with Rob G and now Bryan P. These gentlemen and the entire staff were kind and very helpful, especially when I went in for my second Subaru legacy. Whether it was for sales or service, I was treated with professionalism and efficiency. The waiting was very pleasant clean and not to mention the amazing hot cookies that my boys enjoyed was enjoyable. More

Thoroughly pleasant experience My experience in buying a vehicle has always been far from pleasurable. There is typically a lot of sales pressure and price haggling. That has been My experience in buying a vehicle has always been far from pleasurable. There is typically a lot of sales pressure and price haggling. That has been my experience until dealing with the salespeople at Subaru City. I would not hesitate to recommend them to anyone looking for a great car at a great price! Edward Wrathall was always concerned about our comfort, ensuring that someone was able to help us even when he had previous commitments. He was able to answer or find answers to all of our questions. An overall EXCELLENT experience! More

Excellent process Worked with Shawn Klug who covered all features oh the car. All our expectations were met. Traded in old Forrester at a reasonable price. Very satisf Worked with Shawn Klug who covered all features oh the car. All our expectations were met. Traded in old Forrester at a reasonable price. Very satisfied More

It was great! Everyone was helpful and kind. The facility was clean. The prices are also fair. I have no complaints about my oil change at Schlossman Subaru City Everyone was helpful and kind. The facility was clean. The prices are also fair. I have no complaints about my oil change at Schlossman Subaru City of Milwaukee. More

Awesome experience overall My experience purchasing my SUBARU was absolutely wonderful! My lease on my car was ending and Jeremy picked me up at that dealership to bring me in My experience purchasing my SUBARU was absolutely wonderful! My lease on my car was ending and Jeremy picked me up at that dealership to bring me in so I could pick up my new car. The car is wonderful and I love it! Everyone was so friendly and helpful and I could not have asked for a better experience. Thank you again! More

Great Experience My lease for my first Subaru was just about to end so I went in to see what my options were. Martha listened and helped me make the best decision for My lease for my first Subaru was just about to end so I went in to see what my options were. Martha listened and helped me make the best decision for my needs, and we were able to negotiate a satisfying deal for a new Outback. I love the brand, the people are all extremely friendly and easy to talk to, and my experience overall these last 3 years has made me happy to be their customer for many more years to come. More

New car purchase/trade Mike Pender and Sam took great care of me on a new Outback. Great price and service. Mike added a hitch for me and explained every feature of the new Mike Pender and Sam took great care of me on a new Outback. Great price and service. Mike added a hitch for me and explained every feature of the new car. Sam explained all the financing options and worked everything out quickly. Pick up, trade, financing and orientation took less than 2 hours on a busy day at the dealership..... Mike and Sam both get 5's... More

From Bad to Worst From Bad to WORST – A Schlossmann’s Subaru City Service Experience I purchased a brand new Subaru Outback less than 6 months ago for my girlfriend. A From Bad to WORST – A Schlossmann’s Subaru City Service Experience I purchased a brand new Subaru Outback less than 6 months ago for my girlfriend. Already we received our first recall notice. I scheduled an early morning service appointment ASAP because this is my GF’s only vehicle. When I arrived at the dealership things got off to a bad start. The Service Associate gave me the 3rd degree for presumably taking my car somewhere else for service. First of all, that’s none of their business. Second of all, certainly don’t give a Customer the 3rd degree now that they are actually at YOUR place. And finally, when I asked why I was being accused of taking my car elsewhere it was because the Service Associate mis-read my odometer as 15,000 rather than 1,500 leading to the latter accusation. Mind you, this was indeed my 1st Service Appointment for this vehicle. I set up camp in the waiting area. 30 minutes later I was told that it would be at least another 2 – 2.5 hrs.’ wait because their computer was “running slow”. Fine, I needed the work done today, so long as the slowest computer ever could process the recall fix by 11:30 we would be OK. Well, at 11 AM the Service Associate called me back to her desk. I was expecting to simply pickup my receipt and be on my way. Instead, she told me that after my 2.5 hr. wait, that nothing had been done, and that their computers were no longer working. She asked if I wanted to wait indefinitely to see if they managed to resolve the issue. No, I reminded her that I needed to have my GF’s car back to her by Noon at the latest. OK, she said, we’ll bring your car right around for you Sir. I was then told that the Customer Service Manager was aware of the situation and wanted to speak with me before I left. Fine. I waited around for yet another 30 mins and no visit from the Customer Service Manager. As you can guess, I am absolutely fuming at this point. I return to the Service Desk and they still haven’t brought my car back around. Finally, a few minutes later they do. FYI – I did get my GF’s car back to her just in time but unfortunately, we have no idea if/what computer crashes in the middle of updates on a recalled item may do to the system. I definitely wouldn’t believe or trust anything that this dealership might have to say on this subject since they can’t even maintain their own equipment. And no, the Service Manager never did show his/her face – probably putting out even bigger fires if I want to give him/her the benefit of the doubt. If you want a dependable service department to attend to your vehicle, this is DEFINITELY NOT the place. But if you have an entire half day to completely waste, enjoy bad coffee and stale cookies, and like leaving with perhaps even more problems than when you arrived – then look no further for the worst service experience of your life. More

6000 mile mainteance Eric was very friendly and made me feel comfortable (I'm not a car person). The waiting area had comfy chairs and was fully stocked with coffee, soda, Eric was very friendly and made me feel comfortable (I'm not a car person). The waiting area had comfy chairs and was fully stocked with coffee, soda, and cookies. The appointment took exactly an hour, which is what I was told it would take. Eric came in to get me as soon as the car was ready, kept me informed of what was done, and quickly escorted me out. More