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Schlossmann Subaru City of Milwaukee
Milwaukee, WI
2,006 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,006 reviews
January 06, 2017
Poor customer service The service department was very rude with my wife, not believing her that she bought the maintenance package when we bought our new car. Then upon ac The service department was very rude with my wife, not believing her that she bought the maintenance package when we bought our new car. Then upon actually looking up the vehicle said, "O, I guess you did buy this." When my wife came back to pick up the car, she went to the service center, to which Eric said, "go up front to get everything". He didn't go over how the service went or what they found, even though they claim they do that on the receipt they hand you. Two days later I received an email saying my subaru special parts have arrived and to schedule service. I tried calling for over a day to talk to someone in service. I had two people, one of them Mindy, hang up on me time and time again and refuse to talk to me. I left a voicemail for Eric and he has not responded. I found out an air filter arrived in parts, but no one at the service depart will tell me if they need to install it or what the deal is. This dealerships service used to be alright, but lately their attitudes are not worth dealing with, considering how much we pay for taking it to a dealership. More
by wrxdude
Verified CustomerEmployees Worked With
Eric Schaefer, Mandi Borrego
Helpful January 05, 2017
First to call when I wanted more information on Subrau First to call me back when I inquired about Subaru (Nick I believe) Everything, except trade-in value exceeded my expectations, but considering the a First to call me back when I inquired about Subaru (Nick I believe) Everything, except trade-in value exceeded my expectations, but considering the age (2003), it was fair, plus I bought/leased the car I wanted. (2017 Subaru Crosstrek. The last new car that I purchased was a 1971, prices are higher now, but the experience of buying was much more pleasant, and much more professional. My wife and I were very impressed with everyone we met, but I can't say enough about Fiz Hidri. He listened to us, provided two "test drives", and went out of his way to make sure that we were happy with the car purchase/lease. Frederick & Dar Rose ELM GROVE,WI More
by MRELAN
Employees Worked With
Fiz Hidri, Robert Grzegorzewski
January 05, 2017
car purchase Overall, the experience was great, got more than I aimed for. The only area for improvement would be to have everything ready at the appointment time Overall, the experience was great, got more than I aimed for. The only area for improvement would be to have everything ready at the appointment time for pick up. It was the last day of the year, so that could have played a large part in the wait. I did have to wait 1.5 hours before I was able to get to the finance person. I was kept abreast of what was happening though. More
by tthplr8
Employees Worked With
Sarah unsure of last name
January 05, 2017
Best customer service Sean O'Hara goes above and beyond to make your experience as efficient and enjoyable as possible. Super friendly, professional, yet personable. Will b Sean O'Hara goes above and beyond to make your experience as efficient and enjoyable as possible. Super friendly, professional, yet personable. Will be back, and will request him for future services! More
by denomisg
Employees Worked With
Sean, O'Hara
January 05, 2017
Excellent Service I know a lot of people don't like taking their cars to their dealership for repairs, but you can trust Subaru City. I was really happy with the vehic I know a lot of people don't like taking their cars to their dealership for repairs, but you can trust Subaru City. I was really happy with the vehicle I bought and haven't had any problems in the last two years except for a dead battery. I called the service department, they recommended a tow truck company. The tow truck guy was able to jump my car but it wouldn't start again without the jump. So he told me to drive directly to Subaru, even without an appointment. Although they were incredibly busy they were able to not only provide a new battery but to also take care of my 18,000 mile check up since it was due. I didn't know how long it would take so they provided me with a ride home. Two hours later, my car was done. Their shuttle service picked me up and I was on my way. Excellent Service! More
by loreen56
Employees Worked With
Butch and Borky, the shuttle drivers, were so nice. I'm glad they enjoy what they do!
January 04, 2017
Best car dealership in america I've been to many car dealership here in america since i move from Jamaica. An this dealership is by bar the best in the country in my opinion. This i I've been to many car dealership here in america since i move from Jamaica. An this dealership is by bar the best in the country in my opinion. This is my 2nd car I'm buying from that dealership. Everyone is on the same page, super sweet and they don't let u feel like they are forcing u to lease and car are buy something that u dont really want. And just to say i have had some experience with car dealerships over the years. Russ darrow is the worst in the world they are all the same, no professionalism at all. I've even got my car stolen at russ darrow. But not to get off topic, lol. Best dealership, I'll be coming back soon. More
by danicorigabie
Employees Worked With
Bryan spigarelli, Joe Coletta
January 04, 2017
Vehicle purchase I have never had a bad experience at this dealership!!! Everyone there is extremely helpful, knowledgeable and friendly. Their service department is I have never had a bad experience at this dealership!!! Everyone there is extremely helpful, knowledgeable and friendly. Their service department is top notch!!! They have always done everything possible to accommodate my work schedule and needs. More
by DJMOUSE139R
Employees Worked With
Jim Lemke, Mandi Borrego
January 03, 2017
THE MOST AWESOME PLACE TO GO TO BUY A SUBARU! This Milwaukee dealership goes out of their way to find exactly what we were looking for. Our sales rep., Eric Thill was helpful, friendly, and very This Milwaukee dealership goes out of their way to find exactly what we were looking for. Our sales rep., Eric Thill was helpful, friendly, and very professional. More
by peg
Employees Worked With
Eric Thill, Sales
January 03, 2017
How buying a car should be Great service. Listened to needs. Made me feel welcome and exceeded my expectations. Steve, Ed, and Sam made the process a great experience, and I lov Great service. Listened to needs. Made me feel welcome and exceeded my expectations. Steve, Ed, and Sam made the process a great experience, and I love my new car! More
by BOBGOODMANN
Employees Worked With
Sam, Steven Claflin, Ed Wrathall
January 03, 2017
Great leasing experience. Eric Meeker was a pleasure to deal with. He made the experience great.Kelly in Finance did a nice job also. Eric took us thru the dealership and expla Eric Meeker was a pleasure to deal with. He made the experience great.Kelly in Finance did a nice job also. Eric took us thru the dealership and explained everything he was supposed to. There was so much to learn on delivery, but Eric took the time to explain things so we could understand them. More
by lushi1
Employees Worked With
Eric Meeker
