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Schlossmann Subaru City of Milwaukee
Milwaukee, WI
2,005 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 10, 2017
superior Matthew Marino was on spot with every answer and the dealership personnel was great. Everyone greeted my daughter and I with professionalism and cour Matthew Marino was on spot with every answer and the dealership personnel was great. Everyone greeted my daughter and I with professionalism and courtesy. I was at ease with my decision and never felt any pressure. More
by laurap2831
Verified CustomerEmployees Worked With
Matthew Marino, Robert Grzegorzewski
Helpful January 10, 2017
Service I had a 11:00 AM apt to change my oil and rotate my tires. I added on the bronze package when I got there. I arrived at 10:45 AM, my car was not compl I had a 11:00 AM apt to change my oil and rotate my tires. I added on the bronze package when I got there. I arrived at 10:45 AM, my car was not completed until after 1:00 PM. The Service department was aware that I was waiting. At 12:17 PM I received an email with my invoice and note indicating to call them to arrange my car being picked up. (I was in the waiting area) I expressed my dissatisfaction with this message to my husband as I was walking out and the GM Bruce Larsen overheard me and explained that this was a system generated email and escorted me to the service area. My service advisor indicated that the oil change and the rotation was complete and they needed to still clean the mats and windows. This process took an additional 45 min to be completed. The service advisor was completely apologetic and took $30 off my bill and the GM also apologized again. So they did everything they could to recover the service but the time was ridicules. More
by CHRISTINE7957
Employees Worked With
Jason O'Donnell, Bruce Larsen
January 09, 2017
Bought a used Subaru Legacy Sedan Last week, my husband and I purchased a Subaru Legacy Sedan, 2014 model. Peter Froelich, a sales manager at Schlossmann Honda City, went out of his wa Last week, my husband and I purchased a Subaru Legacy Sedan, 2014 model. Peter Froelich, a sales manager at Schlossmann Honda City, went out of his way to meet us at the Subaru location. He made sure the test drive was a comfortable as possible; he had the car parked indoors and when we took it out, it was warm in spite of Artic temperatures. The entire staff at Schlossman Subaru City of Milwaukee was well-informed and polite. The facility is welcoming too. More
by mariann.maris
Employees Worked With
Peter Froelich, David Opanga, Robert Grzegorzewski
January 07, 2017
2017 Subaru Impreza Jeremy was the sales manager who got me a great deal on my 2017 Impreza and Dominic was the salesman. Both made my experience there a great one! I a Jeremy was the sales manager who got me a great deal on my 2017 Impreza and Dominic was the salesman. Both made my experience there a great one! I am in love with my car and all my question were thoroughly answered. Dominic was very knowledgeable and understanding of my needs along side Jeremy who showed care and compassion throughout the process. I felt like I was valued versus just another sale. Thank you! More
by Yelena Satanovsky
Employees Worked With
Jeremy and Dominic
January 07, 2017
Making simple out of confusing.. I am a first time Subaru owner so when I pushed the wrong button and couldn't get the gate to go up more than 8 inches I knew I did something wrong. I am a first time Subaru owner so when I pushed the wrong button and couldn't get the gate to go up more than 8 inches I knew I did something wrong. I headed into the Service center, was greeted immediately and within few minutes learned more cool stuff about my Subaru. I drove away feeling grateful that some problems can be solved rather easily. I dint get him name but whoever helped me was just great. More
by Sherman
Employees Worked With
Tony Ransley. He spent the most time with me, followed up since August and was a super 5 star salesman!, Adam Swernoff
January 07, 2017
Great service and hospitality I am always pleased with the service received at this dealership. The reception was exceptional this time, and the service was done in record time. I am always pleased with the service received at this dealership. The reception was exceptional this time, and the service was done in record time. More
by 2716GH
Employees Worked With
Mandi Borrego
January 06, 2017
Poor customer service The service department was very rude with my wife, not believing her that she bought the maintenance package when we bought our new car. Then upon ac The service department was very rude with my wife, not believing her that she bought the maintenance package when we bought our new car. Then upon actually looking up the vehicle said, "O, I guess you did buy this." When my wife came back to pick up the car, she went to the service center, to which Eric said, "go up front to get everything". He didn't go over how the service went or what they found, even though they claim they do that on the receipt they hand you. Two days later I received an email saying my subaru special parts have arrived and to schedule service. I tried calling for over a day to talk to someone in service. I had two people, one of them Mindy, hang up on me time and time again and refuse to talk to me. I left a voicemail for Eric and he has not responded. I found out an air filter arrived in parts, but no one at the service depart will tell me if they need to install it or what the deal is. This dealerships service used to be alright, but lately their attitudes are not worth dealing with, considering how much we pay for taking it to a dealership. More
by wrxdude
Employees Worked With
Eric Schaefer, Mandi Borrego
January 06, 2017
good experience The people make the deal. They are polite , nice and caring. The short wait for the oil change and the people I got to talk to made it go by fast The people make the deal. They are polite , nice and caring. The short wait for the oil change and the people I got to talk to made it go by fast More
by ALABARBARA
Employees Worked With
Eric Schaefer, Fiz Hidri
January 06, 2017
I purchased my first Subaru on 12/31/16 I first went into the dealership mid October. At this point I wasn't sure if I was that interested in the Subaru. Bryan Spigarelli spoke with us, an I first went into the dealership mid October. At this point I wasn't sure if I was that interested in the Subaru. Bryan Spigarelli spoke with us, answered questions, and took us out for test drive in the Forester. He sent me the virtual tours of the Forester and Outback. We returned another time, and test drove the Outback. Was very patient, and answered all questions. We did not know we would be buying on the 31st, but figured we would be ordering. Lo and behold, just what I was looking for was delivered that am. He got us out of there that day with my new Outback. Has checked up on me, and gave me his # for any questions I may have. Very satisfied! More
by dsehmer
Employees Worked With
Bryan Spigarelli, Fiz Hidri, Jason O'Donnell, Adam Swernoff, Robert Grzegorzewski
January 06, 2017
Great Service Our salesman Eric was very through. He took great care with us during the entire car buying process. I would highly recommend this dealership to an Our salesman Eric was very through. He took great care with us during the entire car buying process. I would highly recommend this dealership to anyone in the market for a Subaru More
by KAT_RIN56
Employees Worked With
Sam, Eric Meeker
