Schaumburg Ford

The service department made it very easy and clear as to what needed to be done. The technician did an amazing job with describing what was wrong as well. what needed to be done. The technician did an amazing job with describing what was wrong as well. More

I explained the reason my car was here and Dana carried it from there. She wrote an accurate report and told me how long it would take and directed me to the lounge area. When that time arrived, she direct it from there. She wrote an accurate report and told me how long it would take and directed me to the lounge area. When that time arrived, she directed me to the pay window and my visit was over. A very pleasant experience. More

Made sure every step of the process was thoroughly explained, simple, and exceptional. Best car purchasing experience I have had to date. explained, simple, and exceptional. Best car purchasing experience I have had to date. More

Always makes the car repair easy to deal with. If they do mess up they make it right. If they do mess up they make it right. More

Overall good experience. Car buying is a slow process and we had to come back to make the deal what worked for all of us. Car buying is a slow process and we had to come back to make the deal what worked for all of us. More

My car went in for a simple recall service plus an oil change and tire rotation. I picked up my car and they said it got the full inspection and everything came out great. The car ran for the rest of th change and tire rotation. I picked up my car and they said it got the full inspection and everything came out great. The car ran for the rest of the day, but the next morning, the car is completely dead. Not sure if a battery or starter and trying to determine that. If my car passed the inspection, how could this happen? Now, I have to pay for a tow and for the fix of this problem. No way I am doing that through Schaumburg Ford and will have to go elsewhere. I will never go back to Schaumburg Ford because I will never trust them again. They did something to my car so that I would request more service. When I called them about this, they did not take any accountability. My expectation would be that Schaumburg Ford would tow my car and fix it without charge to me. No way I can get a "car is great shape" after inspection and this happen. More

They took care of required recalls and additional car maintenance such as balding tires. I liked the video report from the tech. maintenance such as balding tires. I liked the video report from the tech. More

I am very impressed with Schamburg Ford, starting with the purchase of our 2018 F150 Powerstroke and continuing with the service department. The service department communicates well with all steps in the the purchase of our 2018 F150 Powerstroke and continuing with the service department. The service department communicates well with all steps in the process, and completes the work correctly the first time. The sales staff, and finance department are also excellent. I have not had this high level experience from a dealer in many years. We will continue to do business with Schamburg Ford. Thank you!! More

I got a good appointment time and the time quoted was accurate. They identified items for me to look at and one I asked them to fix right then. The cost was reasonable. accurate. They identified items for me to look at and one I asked them to fix right then. The cost was reasonable. More

From start to finish, Schaumburg Ford’s talented service department team was professional, polite and knowledgeable. Amanda made the sign up and appointment go smoothly. I know she really cared about pro department team was professional, polite and knowledgeable. Amanda made the sign up and appointment go smoothly. I know she really cared about providing excellent customer service. Amanda also sent a coupon that I used to save money ! Yanni helped me by listening to my concerns, making a plan and keeping me updated. The cashier people were also friendly and helpful. I highly recommend Schaumburg Ford. Thank you! More