Schaumburg Ford

Dana was very considering of my time. She got things taken care of in a timely matter. I bought my car in Wisconsin because of availability but am happy to have it serviced here! She got things taken care of in a timely matter. I bought my car in Wisconsin because of availability but am happy to have it serviced here! More

Everyone was very friendly and professional. The layout was very welcoming. They had a ton of nice cars to choose from. The layout was very welcoming. They had a ton of nice cars to choose from. More

Evan gave me an accurate estimate. The technician had to keep my car overnight. But the part came in and the repair was done ahead of time. Thanks. The technician had to keep my car overnight. But the part came in and the repair was done ahead of time. Thanks. More

There where a good people and they was friendly and nice to me and i was happy to me and i was happy More

Went to Schaumburg Ford for a simple oil change, not only were they fast, but they also washed my car and gave a complete once-over with no upsell. I will continue to get my car serviced at Schaumburg Ford. were they fast, but they also washed my car and gave a complete once-over with no upsell. I will continue to get my car serviced at Schaumburg Ford. More

Dana was fantastic! ! Appreciate the quality communication and friendly disposition. Will be back in the future. ! Appreciate the quality communication and friendly disposition. Will be back in the future. More

Had a recall and a warranty claim on the same day. Had to go to the dealership twice just to get the warranty claim in the system. Was supposed to be contacted when the warranty part came in and wasn’ Had to go to the dealership twice just to get the warranty claim in the system. Was supposed to be contacted when the warranty part came in and wasn’t. Took multiple calls to finally talk to someone to confirm that part was in. Left messages and never received a call back. More

Mostly positive sales experience - sales rep wasn't pushy and moved us through fairly quickly. They weren't the most knowledge about cars though which surprised me. The service person was helpful and when th and moved us through fairly quickly. They weren't the most knowledge about cars though which surprised me. The service person was helpful and when the quick fix turned into more got me a rental car. Unfortunately, the experience was tarnished when the car got done early and service called at 4pm and insisted I return the rental that day. When I tried to call them to get more information, I had to call 10 times over 30 minutes before I got to talk to a person. More

Thoughtful prompt and accurate is how I would describe my experiences with the service department. experiences with the service department. More

To start off this is honestly the WORST most UNPROFESSIONAL dealership I have ever dealt with! I bought a Ford F-150 and as soon as I drove it off the lot it started having problems! In the 6 mo UNPROFESSIONAL dealership I have ever dealt with! I bought a Ford F-150 and as soon as I drove it off the lot it started having problems! In the 6 months that I had the truck I took it to the service team 5 times and all for different problems. The first 4 times were an ok experience besides the fact that during the process of them working on my truck I got minimum updates and it was very hard to reach them over the phone. The last time I took it to get looked at was for the check engine light coming on they told me it was a cam shaft sensor that had to be replaced, they had it for over a week and gave me no loner vehicle and when they were “completed” with the work I went to pick it up and started driving home and the check engine light turned back on with the same code and same sensor, took it back to them and they told me they couldn't do anything about it since warranty wouldn't cover it because they had to “take the whole truck apart” to figure out the issue! Whole experience was horrible and definitely would NEVER go back to them and recommend nobody does! They obviously sold me a truck with a-lot of problems that I believe they knew about but didn't care to fix before selling it! I repeat WORST DEALERSHIP IVE EVER DEALT WITH! More