Schaumburg Ford

Thank you for completing my recall repair and for recognizing the need for an oil change. recognizing the need for an oil change. More

Easy scheduling for an appointment, service member was polite, and courteous and truck was ready when expected. polite, and courteous and truck was ready when expected. More

Great service Evans was very good working with me to get the best and only the work that I needed. the best and only the work that I needed. More

Cristina very good Tech, Bring back Jeff Edwards, Evans Marinakis the service writer a very good. Marinakis the service writer a very good. More

Setting appointment was easy. Service was prompt and they returned my vehicle cleaner than I brought it in. Great experience. It would be more awesome if they could get a handle Service was prompt and they returned my vehicle cleaner than I brought it in. Great experience. It would be more awesome if they could get a handle on world peace. More

I had a good experience in the past with this dealership. I will never go here again. My car was perfectly fine. I have a 2016 ford explorer. I brought it in for a factor rear toe link replacement. The car d I will never go here again. My car was perfectly fine. I have a 2016 ford explorer. I brought it in for a factor rear toe link replacement. The car drove poorly after the replacement and was pulling to the left but I did not want to blame the dealership. I brought it to my neighborhood shop and they said the rear toe links were not aligned and gave me the print out and they were 1.58 out of alignment on both sides which they said is severely out of alignment. They charged me 300 dollars for that. I brought the car back to the shop this weekend and you agreed the job was done wrong the first time. I left my nieces birthday party with my wife and two young children to get the car when it was fixed. The steering wheel is so off it is laughable. Now for a factory recall I will have to bring my car back to have it fixed again. Counting drop off and pick up this will be my 5th and 6th trip to this dealership instead of two. Everytime I have had to load up my young family and drive an half hour each way on a Saturday. Plus I got billed 300 dollars from my local guy to tell me how you guys messed up my car. 6hrs driving here on Saturdays with my young family and 300 dollars. You can imagine I am I little upset. More

I was upset that one, it took over an hour and a half for oil change which I had made an appointment, 2nd thing was that I was told they didn’t have an oil for my Mustang and had to get it from across the st oil change which I had made an appointment, 2nd thing was that I was told they didn’t have an oil for my Mustang and had to get it from across the street, which I didn’t understand from where? And 3rd they told me it took longer because they had to use a hand jack because my car was low. Oh well now I know I’ll just have to go to a different Ford dealership for future service. Thank You More

The receptionist that answers the phone is just terrible. Service Dept terrible! Misdiagnosed my vehicle twice! Arlington Hts Ford actually fixed the vehicle on the first visit. Service Dept terrible! Misdiagnosed my vehicle twice! Arlington Hts Ford actually fixed the vehicle on the first visit. More

Great experience with Bob Rohrman Schaumburg Ford. Loved that they washed my car after being serviced Loved that they washed my car after being serviced More

Service was good, very good communication, on time completion, repair was completed but one area was not found and I still have a rumbling in a tire completion, repair was completed but one area was not found and I still have a rumbling in a tire More