Schaumburg Ford

No BS I have been looking at this F150 for about a month. It was exactly what I wanted. Their price on the net was really fair. They were very reasonable I have been looking at this F150 for about a month. It was exactly what I wanted. Their price on the net was really fair. They were very reasonable on their offer on my trade. The service these people provide is exceptional. I have dealt with a lot of dealers buying cars and trucks and by far I honestly can say this was the most honest sale I have ever done. No secrets. No hidden fees. Straight shooters when it comes to car sales. Thank you for providing the best service ever. Keep up the outstanding work! Will do business again. Sincerely, Gary "Greasy". More

Good experience Tom in service was outstanding. Due to recent medical issues, everyone at the dealership was concerned and went out of their way to make sure the issu Tom in service was outstanding. Due to recent medical issues, everyone at the dealership was concerned and went out of their way to make sure the issue with my vehicle was taken care of in a timely manner. I would highly recommend the service department to everyone. More

Good experience Efficient, professional, informative, and nice to work with. We made an appointment and they took the car at that time. The receptionist who helped ma Efficient, professional, informative, and nice to work with. We made an appointment and they took the car at that time. The receptionist who helped make the appointment was kind and knowledgeable. The service rep was helpful, answered questions, and was straight forward in saying it would take about an hour. This gave me time to go looking in the showroom, where i met another friendly and knowledgeable person(Patrick) to answer questions and show me a couple of cars. We will need to return to have the repairs done as parts had to be ordered, but i anticipate a good experience at that time as well. More

Purchased a used car with cash Dealership blatantly lied to me... said they Had to run a soft credit check and ran a hard one, what else would they lie about Dealership blatantly lied to me... said they Had to run a soft credit check and ran a hard one, what else would they lie about More

Swift assessment and action at Rohrman Superb service and work always results fron visits here. Accurate and honest assessments of what needs to be addressed and when are a hallmark of this Superb service and work always results fron visits here. Accurate and honest assessments of what needs to be addressed and when are a hallmark of this organization. More

Friendly fast service!!! Great fast service! We were 600 miles from home and they had us on the road in no time! The lounge was very nice and clean, as were the restrooms! Great fast service! We were 600 miles from home and they had us on the road in no time! The lounge was very nice and clean, as were the restrooms! Thank you all again for getting us back on the road! More

ABSOLUTELY HORRIBLE SERVICE!!!!! DO NOT TAKE YOUR CAR TO THIS SHADY DEALERSHIP!!!!!!!!!!!! I had my car towed to this location because it is close to home and my vehicle was sendin DO NOT TAKE YOUR CAR TO THIS SHADY DEALERSHIP!!!!!!!!!!!! I had my car towed to this location because it is close to home and my vehicle was sending a high engine temperature message to the computer but it wasnt overheating. When the dealership called me back they said nothing was wrong with it and that it would be $140-$150 for the mechanics time and all they did was reset the computer of its codes. Very disappointed in the service after bc I picked up my car and noticed my ipass was missing and saw online that I had a charge on my ipass account during the time my vehicle was in the shop(charge made Sunday night at 10:29pm). What dealership is open this late????? I called them Monday and I asked where it went and why it was charged on a Sunday night when the dealership is closed. The service manager was very rude and spoke as if he was guilty of committing a crime. He was very defensive when I asked them and he yelled "get me proof it was us. Otherwise you can get the xxxx off the phone with all that nonsense. You're not blaming my guys for something that you cant prove and im not trying to hear all that." My vehicle broke down a month later and i needed a tow but of I took my car to the HOPKINS FORD IN ELGIN and they said I had a coolant sensor that was broken and some other electrical issues going on too. HOW DID YOU PEOPLE MISS THIS! I litterally told the service department that it was my coolant sensor and you people DID NOTHING!!!! $150 just to have it driven around by someone late at night and to be treated poorly. I WILL NEVER TAKE MY CAR HERE AGAIN!!!! I will drive the half hour to HOPKINS FORD IN ELGIN because I know I wont be screwed over and that they will take care of me no matter what. More

slow Services I booked an appointment a week ago at 11:30 am to change the oil to my Van and I went out at 1:30 pm. Two hours of waiting to change the oil by having I booked an appointment a week ago at 11:30 am to change the oil to my Van and I went out at 1:30 pm. Two hours of waiting to change the oil by having an appointment is a lot More

Mustang purchase Great working with sales staff to get me a great price on the car and my trade in. Finance also help lower my payments. Nice facility Great working with sales staff to get me a great price on the car and my trade in. Finance also help lower my payments. Nice facility More

Great experience at Rohrman Ford, thanks Tom Service experience was very good, although I was disappointed the isolated power loss issue could not be duplicated, only b/c of the uncertainty of a Service experience was very good, although I was disappointed the isolated power loss issue could not be duplicated, only b/c of the uncertainty of a reoccurace. I am happy my focus received a clean bill of health. At a time when service everywhere is aweful and good service skills expectations are apparently nonexistant from employers; I think employers just give in to the snowflake generation. Additionally, I think most surveys are ridiculous and I rarely fill any out. If I do fill out a survey or am asked to judge something I am a pretty tough critic, but fair & accurate, and I would never give out a 5/5 stars much less 3/5 in almost all my experiences in the snowflake era unless I felt it deserved. I would say, Tom Martin, provided the best service I have encountered anywhere in recent years, thanks Tom. GT More