Schaumburg Ford

my experience was great. Ameer did a great job and helping me with all ford related questions Ameer did a great job and helping me with all ford related questions More

Our car was serviced quickly and thoroughly. Service rep kept us updated in timely fashion Service rep kept us updated in timely fashion More

Very cordial and informative. Had a recall issue, customer service rep was polite and explained what needed to be done. Gave us the amount of time it would take to complete the jo Had a recall issue, customer service rep was polite and explained what needed to be done. Gave us the amount of time it would take to complete the job, even suggested a nearby restaurant so we could have breakfast. More

It was a pleasure to deal with the service dept. They kept in contact after making my appointment for a tire issue, to the point of making sure I made it home safe that night. Very concerned for my They kept in contact after making my appointment for a tire issue, to the point of making sure I made it home safe that night. Very concerned for my safety.. More

Dana was excellent. She told me my routine service would take about 1 1/2 hours so I chose to wait. Car was ready early. I could have elected to take their ride home She told me my routine service would take about 1 1/2 hours so I chose to wait. Car was ready early. I could have elected to take their ride home and they would come back and get me as I have done in the past. They make it so easy and convenient to service your car. They'll even come to your home and service it for $10 more! More

Worst experience I’ve had there. .issues with my oil change & mileage. Sat there for over 2 hours. .issues with my oil change & mileage. Sat there for over 2 hours. More

No pressure sales team, very easy to work with and got a fair deal. Appreciate the experience! fair deal. Appreciate the experience! More

Dana was excellent. She helped me with rides and kept me informed. I could not ask for any better service than Dana offered me. Thank you Dana for being the best! She helped me with rides and kept me informed. I could not ask for any better service than Dana offered me. Thank you Dana for being the best! More

The personal is extremely professional and the whole process seemed to be very organized and streamlined . We Scheduled a meeting prior and John Gwozdz was waiting for us and even made a phone call pri process seemed to be very organized and streamlined . We Scheduled a meeting prior and John Gwozdz was waiting for us and even made a phone call prior to confirm our meeting. John was able to answer all our questions and our new car was fully charged and ready to go for a trip to its new home . We appreciate the assistance and we’re very pleased with professionalism of the staff. More

Service department is impossible to get on the phone. No one calls back if you leave a message, what is the point of booking your car in advance when they dont pre order parts the car needs? Might as wel No one calls back if you leave a message, what is the point of booking your car in advance when they dont pre order parts the car needs? Might as well just turn up you’d have more luck. More