Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Schaumburg Ford
Schaumburg, IL
1,648 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,648 Reviews of Schaumburg Ford
January 17, 2025
We purchased a 2021 Ford Expedition Max on 12/20/2024. Our salesman, Julian, was top notch, very knowledgeable, helpful, and accommodating. The whole experience took a turn in the finance area. We met Our salesman, Julian, was top notch, very knowledgeable, helpful, and accommodating. The whole experience took a turn in the finance area. We met with Michael Mallory, and agreed to add a Vehicle Service Contract for $3,995.00. We paid cash. Once we got home, we noticed that he had added in 2 items that we had never discussed, much less agreed to - Recovr Vehicle Location and theft recovery device agreement, and Paint and Fabric Protection and Limited Warranty Contract for a total of $2,298.00, both of which are not required to purchase a vehicle. We emailed him twice asking for an explanation, which he completely ignored and never responded to. We were very disappointed, as we thought we had a decent rapport with him. We never imagined he would pull a stunt like that. Even worse, we wrote an actual letter to Kevin Gordon, the General Manager, and he never responded either. That just goes to show you that not only do they ignore that type of behavior, they actually condone it. Poor ethics from the top on down. If you buy a car from this dealership, be very careful -- they may try to slip something past you as well. I would have given them zero stars, but the actual sales experience with Julian was excellent. Everything that happened after that was extremely disappointing and frustrating. It smacks of stereotypical sneaky car salesman tactics at best, complete deliberate deception at worst. More
by walterje720
Employees Worked With
Julian (Sales) 5 stars, Michael Mallory (finance) zero stars
November 12, 2024
The sales experience was good, however, I had an issue after the purchase of a brand new car that I became aware of the next day. I left multiple messages for the GM and getting a return call was impossi after the purchase of a brand new car that I became aware of the next day. I left multiple messages for the GM and getting a return call was impossible. The sales manager and sales person had no desire to try to resolve the issue after they had my money. I will not purchase another vehicle from this dealership. It's important to know that when there is an issue that management actually cares enough to return a call. More
by Dtomaras4
Employees Worked With
General Manager - 1 star, Anas Mirza
June 24, 2024
The car was in perfect conditions 10/10. However the dealer was not super helpful. The car included the GPS and he did not notify me it was broken. It was very difficult to get in touch with However the dealer was not super helpful. The car included the GPS and he did not notify me it was broken. It was very difficult to get in touch with him again and I'm still waiting for the GPS replacement. Despite this, I'd recommend them as the cars are very very good. More
by JC
Employees Worked With
Julian
March 08, 2024
While Alex was very pleasant to deal with, management has some bizarre policies in place regarding internet sales listings that pushed us away from buying from them. The price listed was not the price the s some bizarre policies in place regarding internet sales listings that pushed us away from buying from them. The price listed was not the price the salesman delivered, due to management tacking on hidden fees, and whining about having to “make money. “ Additionally, the email package delivered to this customer is plain silly. It consists of several You Tube videos that I don’t want to watch and not presenting the invoice pricing that I do want. Alex rallied to provide the requested info. When we declined the increased price, we then received a series of emails announcing a “price reduction.” Our response was that management prevailed and they could keep the car. More
by helenut7
Employees Worked With
Alex
February 28, 2024
I got multiple emails/texts from the dealership from different people same price as cars.com $29744. They changed the price to msrp to 35k+ When asked for financing with the ford flex pay option with $ different people same price as cars.com $29744. They changed the price to msrp to 35k+ When asked for financing with the ford flex pay option with $2000 rebate, this offer was posted on their website. and any ford dealership . Didn’t go to dealership after changing the price over phone . Don’t want to waste my time with these shady practices More
by Tomcjoss
Employees Worked With
I really want to put 1 star for J for misguiding me but I think this is the dealership practice
February 08, 2024
"Fantastic! " I enjoyed working with Eddy Rodriguez in the purchase of my Jeep. Eddy answered all my questions and Ryan Augustine the Sales Manager made sure tha " I enjoyed working with Eddy Rodriguez in the purchase of my Jeep. Eddy answered all my questions and Ryan Augustine the Sales Manager made sure that the purchase went smoothly. Definetly will recommend Schaumburg Ford to all my friends. Thank you for making my purchase worthwhile. More
by FAMKE2
Employees Worked With
Ryan Augustine ?????, Eddy Rodriguez
