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Schaller Honda - Service Center

New Britain, CT

4.3
373 Reviews

373 Reviews of Schaller Honda - Service Center

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June 29, 2024

I was attended quickly and it was great service, I even was provided a ride home More

by spenceron93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yira 'GiGi' Roldan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Schaller Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Schaller Honda.

June 26, 2024

When you come in on time for your 9:00 am appointment you still have to wait like 10-20 minutes till someone approaches your car and asks you, Do you have an appointment? More

by cchuquizuta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher "CP" Slicker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Yira 'GiGi' Roldan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2024 -

Schaller Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

June 20, 2024

Easy to schedule service when needed. Very efficient when working on vehicle. Service Technician is very thorough when explaining what needs to be done More

by dbathgate53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yira 'GiGi' Roldan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Schaller Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 20, 2024

There was very good i’m happy to I recommend everybody to go there The people they have so good More

by MILI-ERINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yira 'GiGi' Roldan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Schaller Honda responded

Thanks for sharing about your experience with Schaller Honda. We appreciate your business and hope to see you again soon!

June 19, 2024

I have been a customer of Schaller for over 30 years and have always been pleased with their service, their professionalism, courtesy, and friendliness. More

by judycenturelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Leon-Figueroa, Vincent Reyes
Jun 20, 2024 -

Schaller Honda responded

We are very happy to have provided you with such a positive experience, Judy! We sincerely value your business and look forward to your next visit.

June 19, 2024

The gentleman who took my car in was really nice. Strange how both expensive services came up at same time along with oil change. He gave me $30 offs. $504 dollars which means I don’t have money for More

by dmantok
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher "CP" Slicker
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t know who he was but nicest in a long time
Jun 20, 2024 -

Schaller Honda responded

Thank you for taking the time to share your feedback. Please don't hesitate to reach out to us directly if you have any questions or concerns, we are always happy to help!

June 18, 2024

El empleado que me recibió cuando llegué fue un poco rudo conmigo el uso de su tono de voz fue un poco altanero , me habló como si tuviera mal humor o como si yo no supiera a lo que yo fui.., lo primero que More

by sahilly1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t have the name
Jun 22, 2024 -

Schaller Honda responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

June 16, 2024

Service was good. They were clear on time and what had to be done. Keys were left in my car, but I was able to run them back in. More

by tyler.caisse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel?
Jun 16, 2024 -

Schaller Honda responded

Tyler, Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback!

June 15, 2024

Dylan was a wonderful service advisor, he help understand what to do and not to on my car. More

by lcaraballo24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher "CP" Slicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessie Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yira 'GiGi' Roldan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos “5 stars”
Jun 16, 2024 -

Schaller Honda responded

Thank you so much for your excellent review! We are so glad that Dylan had the opportunity to work with you, and we are thrilled that you found your service experience with us here at Schaller Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

June 12, 2024

From the moment we arrived, Kevin’s professionalism and friendly demeanor stood out. He took the time to listen to my concerns and explained the necessary repairs in a way that was easy to understand. K More

by JoanneB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yira 'GiGi' Roldan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin
Jun 13, 2024 -

Schaller Honda responded

Thank you so much for your kind words, Joanne, and for taking the time to leave us this wonderful feedback!

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