Schaller Honda - Service Center

On 10/08/2012, I brought my 2009 Honda Odyssey to Schaller Honda body shop for front bumper and right front wheel/rim repair after accident. The van was in excellent condition except damaged front bu Schaller Honda body shop for front bumper and right front wheel/rim repair after accident. The van was in excellent condition except damaged front bumper and right front wheel. On 10/15/2012, I received a call from Schaller Honda Body Shop, asked me to pick up my van and "it's all set, and by the way, we changed your engine oil for $39". We did not authorize the oil change, just asked for the price, but were never heard from them about the price until that day. I went to pick up my van after work, around 6pm, paid the casher anyway. After started the engine, a "Check Engine" light was on, and a "VSC" (Vehicle Stability Control) light was on. They were never on before. Nobody except the casher was at the service department at that time, the casher told me to drive my van home, said it's OK to drive with those lights on, I refused and left van at the dealer. I reported the lights problem to "Brian" at Schaller Honda Body Shop the next day 10/16/2012. He said he'll investigate it and see if it was related to accident, I told him that it was not related to accident as those lights were not on when I brought the van in. "Brian" called me the next day, stated that if the problem was related to accident and if insurance approved, insurance would pay for it, otherwise it would be my responsibility to fix it. He also claimed the check engine lights and VSC lights were on when he took photos before the repair. He also stated that after bumper and wheel repair, van was sent to service department, and the technician noticed those lights on before oil change. I reviewed the photos later, and of course, those lights were NOT on in the photo. But they still refused to fix the problem unless I pay for it. They only agreed to run diagnostic test for free, but the test was incomplete due to "lack of gas in gas tank". Insurance company refused to pay for the engine and VSC lights problem. I contacted body shop director "Bruce Plourde" and owner Art Schaller, both claimed the van just happened to have problem while under their care, and they will not fix it or even complete the diagnosis for free. They asked me to pick up my van today, or I have to pay for the rental myself. I went to pick up my van around noon time, I went to the service department and asked them for all documents about my van, because on the oil change invoice, there is no mention of engine and VSC lights on. They found an invoice paper for my van, and on the back of the paper, there was a technician's handwriting: "Check Engine light and VSC light on". I asked for a copy, a service manager came in, said they can not give it to me, I have to talk to "Bruce". They detached the page and took it away. Bruce came in, asked me to leave, I said you can not hide the documents, and Bruce said “Of course I can!”. I asked if they can give me names of the 2 people that found the documents, they refused and Bruce and the manager asked the cashers who saw the paper not to talk to me. When I insist, they tried to scare me away by pretending to call 911. After a long wait, no police showed. I have to go back to work, I left. The bottom line of my case is, I brought my van for a bumper and wheel repair, when I went to pick up my van, I’ve got nasty surprise with more serious problems. They dealership created the problems after they worked on it, and kept it quiet, they did not document it so that they can destroy the evidence easily. When I confronted them, they became nasty and tried to chase me away. Bad business, bad people, from technicians all the way up to the owner. More

Wrong diagnose of problem and charge for unnecessary money for the things which are not part of the problem even vehicle is under warranty and problem even not resolved. money for the things which are not part of the problem even vehicle is under warranty and problem even not resolved. More