Schaller Honda - Service Center

I own B & B Auto Body in Norwalk , Ct . And I have been buying parts from Pat in your parts dept for many , many years . And because of him , I would never buy f And I have been buying parts from Pat in your parts dept for many , many years . And because of him , I would never buy from anywhere else !! Your lucky to have a guy like him !! More

Just an oil change Went for early morning oil change 07/28/20, long story short. Was greeted by a condescending, loud, and extremely poor listener service person. Why wo Went for early morning oil change 07/28/20, long story short. Was greeted by a condescending, loud, and extremely poor listener service person. Why would I leave my car there. I left and went to Modern Tire on the Berlin turnpike and had my car service very efficiently and respectfully. I would not go back there even if they offered me a new car. More

Thanks for the great service. I was very impressed with your team manager Russell Tomazic to be very courteous to me at all times and of very high quality in the service to my Hond I was very impressed with your team manager Russell Tomazic to be very courteous to me at all times and of very high quality in the service to my Honda Accord at your facility. He helped me to understand exactly what I could expect from the team he manages and he kept me informed of when I could expect the deliverance the automobile which was when I needed it, at the end of a short vacation for me. After the service call I drove the vehicle for quite a ride and was really impressed with the vehicles performance. Real nice job done at this dealership service center and the help of a courteous team manager Russell Tomazic, futhermore after getting another estimate at another service center, I chose this center at the lower price. Thanks, Thomas Ferrari More

Unprofessional The mechanics and sales are excellent here, but some of the service writers aren't. I've seen them constantly in their phones, taking pictures of thei The mechanics and sales are excellent here, but some of the service writers aren't. I've seen them constantly in their phones, taking pictures of theirselves, customer's cars and customer's confidential information. More

Paid for service that didn’t happen I was there Friday for the hundred miles service I paid 560 to have my serpentine belt spark plug and valv gasket. When I was there to pay I notice th I was there Friday for the hundred miles service I paid 560 to have my serpentine belt spark plug and valv gasket. When I was there to pay I notice the surpentine belt was not on the repair. The girl came out and said it was done it was part of the 100 miles change. When I got home my son looked at my car and said the belt wasn’t change. When I called the girl I told her she lied and the belt wasn’t changed. I was upset and did raise my voice beacause I asked her there and she kept saying yes it was. She said if I keep raising my voice she will hang up on me. I asked for manager she said he wasn’t there. Now I have to go back Saturday to get it done and she said for no charge. No kiddingI already paid for it? Is is because I was old and a women she was playing me for a sucker. If my son didn’t look I would of never known! So much for Schiller Honda. There other Honda dealers ! I loved that place but thank God my son decided to look,! ROTTEN SERVICE!!MrsMorehouse More

Oil change but no oil! Had an oil change on my 2014 Accord, but they didn’t put the right amount of oil in (if any). After 5,000 miles the car was making a noise, checked th Had an oil change on my 2014 Accord, but they didn’t put the right amount of oil in (if any). After 5,000 miles the car was making a noise, checked the oil and it was BONE DRY! Immediately filled it and took it to another Honda dealer where I had the oil changed and did 2 follow up visits to see if the oil was leaking or burning, and it checked out fine. I’ll NEVER go to Schaller again. I did call to speak to the service manager. He wasn’t there and I was assured that he’d call me back...which he never did. If you have an oil change, immediately check your oil levels after leaving. More

Adequate service....but nobody smiles Just had an oil/filter change and tire rotation done with on my Civic. The service seemed adequate, but not one person smiles there. They just go ab Just had an oil/filter change and tire rotation done with on my Civic. The service seemed adequate, but not one person smiles there. They just go about and perform in a profunctory manner. Very unpleasant way to start off my morning. Waiting area needs some cleaning up. I'll think twice before going back for any additional service. You shouldn't need to be a "top end car" to be treated nicely. More

Bait and Switch in the Service Department I have been receiving emails from this dealership with deals for their service department for months, even though I never bought my car here. My car I have been receiving emails from this dealership with deals for their service department for months, even though I never bought my car here. My car has 80,000+ miles and shakes at the start of my drive, so I am in the process of deciding whether or not to put work into the car or to just buy a new car. I decided to make an appointment to have my car looked at to see how much work would need to be done on it. I asked three times on the phone whether or not the inspection/diagnosis was free, and three times I was told that the initial inspection/estimate was free. I scheduled the appointment only after I was sure that the estimate would be free. I pulled up to the dealership and the person in service acted like he had no clue I even had an appointment. He then told me they do not do free estimates or inspections, and instead I would have to pay $115. I told him exactly what happened when I scheduled the appointment, so he called someone else over who told me that what I said was not possible. I left without getting my vehicle serviced, because I would rather go to a place that is honest with you when you are setting up appointments. I have no trust in this dealership. More

Service sucks Lazy , rude an inconvenient. Keep going to get 3 o2 sensors fixed that should be covered under the "all state" warranty. All they have been doing is r Lazy , rude an inconvenient. Keep going to get 3 o2 sensors fixed that should be covered under the "all state" warranty. All they have been doing is resetting the code and telling me to come back if the check engine light comes on and once again it is back on. More

Oil change and and tire inspection I was in for an oil change and asked them to look at the tires. I was told i had a nail in one tire and dry rot all around! He wanted to replace all f I was in for an oil change and asked them to look at the tires. I was told i had a nail in one tire and dry rot all around! He wanted to replace all four on the spot without even showing me the tires!! I WASN'T ABOUT TO JUST TAKE HIS WORD FOR IT FOR $500 WORTH OF WORK! More