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Schaller Honda - Service Center

New Britain, CT

4.3
373 Reviews

373 Reviews of Schaller Honda - Service Center

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September 30, 2023

Easy to make an online appointment. I arrived early and they took me in asap. I like the video review about the car that the mechanic sends you. My one complaint: The mechanic didn't re More

by mr.g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yira 'GiGi' Roldan
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2023

Great awesome tech everytime an oil change is due for great hospitality great customer service More

by rosadojimmy847
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher "CP" Slicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yira 'GiGi' Roldan
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2023

Took our car in for wiper pump repair, two recalls, and a loose trim piece. Was told over text message that they would have to get a part ordered to fix the wiper pump. For some places though that is still s More

by ksting571
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I did not work with GiGi yet but plan on calling her about our poor experience.
September 29, 2023

Good reliable ready to please the customer kept me in the loop the whole time More

by hotpapi1077
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yira 'GiGi' Roldan
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2023

Fast service, friendly staff, clean and quiet waiting room. Oil change is a little pricey but worth it for the inspection. More

by z.scott.1232
Recommend Dealer
Yes
Employees Worked With
Christopher "CP" Slicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yira 'GiGi' Roldan
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2023

Broke my lug nut on a tire. Only told me about one and tried to say someone else did it. Two others appear broken as well More

by e.madden91602
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
September 29, 2023

Everyone was friendly and professional. They took care of my needs and had my car back to me quickly. More

by debbiesprysmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of the names but they were from the body shop.
September 26, 2023

Great experience with Carlos in the service dept. for my CRV-2011 recall. Thank you! More

by millaesmnj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos in Service Dept
September 26, 2023

The staff are very attentive and engaged in serving their customers. The workmanship for my most recent visit was excellent. More

by denpmcc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Celone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yira 'GiGi' Roldan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Hensel (5 stars), Eric Poulson
September 22, 2023

Kevin kept me updated while I waited for diagnosis, then quickly arranged an Uber ride home and back the next day. More

by marybeefuller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Pearl
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