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Schaller Honda - Service Center

New Britain, CT

4.3
373 Reviews
Call Service Center (860) 826-2022

373 Reviews of Schaller Honda - Service Center

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August 30, 2024

I like the service provided at this dealer and when ever there is a problem the service team goes above and beyond to help me out. More

by fdotburgos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher "CP" Slicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yira 'GiGi' Roldan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Schaller Honda responded

Thank you for your business and this review. We're happy to hear Christopher and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 30, 2024

Good service experience when trying to get and program a spare key for our Honda. More

by elizabethsolano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher "CP" Slicker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Yira 'GiGi' Roldan
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Schaller Honda responded

Elizabeth, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Schaller Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

August 29, 2024

We got charged for tires rotation but the tires position still the same we bought the car for service! What do you think? More

by jasper7699
Recommend Dealer
No
Employees Worked With
Christopher "CP" Slicker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Yira 'GiGi' Roldan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2024 -

Schaller Honda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

August 29, 2024

Gave me a really hard time about servicing the recall on my car until my husband came over to talk to them. Then all of a sudden they were quick to help. Very patronizing! More

by Eriberri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Blonde guy in the service garage
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Sep 02, 2024 -

Schaller Honda responded

Eriberri, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

August 29, 2024

Good service, Dealer was very polite and convincing and always had a smiley face, motivated. More

by g.krupski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desiree Castellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Wagoner 5 stars
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Aug 30, 2024 -

Schaller Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Desiree, Tyler, and our team, and we look forward to working with you again.

August 28, 2024

The New key dosnt unlock the doors. Dosnt have the fob. Bait and switch on the origional estimate More

by pauldmayer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Him
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Sep 01, 2024 -

Schaller Honda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

August 28, 2024

Disappointed , unprofessional, waste of time, unnecessary, lack of communication, issues were not resolved, not recommended More

by joanna.czupryna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher "CP" Slicker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Yira 'GiGi' Roldan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 01, 2024 -

Schaller Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

August 25, 2024

They did a good job keep me informed on everything going on. Good job will come back More

by stevehala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher "CP" Slicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2024 -

Schaller Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Steve, and look forward to your next visit.

August 23, 2024

For the most part oil changes have been fine. Since I have had your shop replace my tires, I have had an issue with hesitation upon slow acceleration between 20 and 30 mph. As recommended I have More

by amalia1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Boucher
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Celone
3.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher "CP" Slicker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Yira 'GiGi' Roldan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2024 -

Schaller Honda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

August 21, 2024

I found out that I needed two rear shocks that were leaking. The service advisor told me that it was covered by my extended warranty that I forgotten I had purchased. More

by mr.g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yira 'GiGi' Roldan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2024 -

Schaller Honda responded

Thanks for sharing your thoughts about your experience with Schaller Honda. We appreciate your business and hope to see you again soon!

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