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Schaller Honda - Service Center

New Britain, CT

4.3
373 Reviews

373 Reviews of Schaller Honda - Service Center

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January 06, 2024

things were not completed or discussed as requested. This is not the first time we have had similar challenges. The advisor that I met with dropping the car off was pleasant, however, the things we disc More

by Jen W
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
not sure who I spoke to on the phone, but the advisor that I met with when I drop the car off is not pictured
January 06, 2024

Kevin stayed in regular communication and I was very pleased with the quality of the customer service and car service. More

by AGB427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
January 06, 2024

Excellent staff and service. Always professional and trustworthy. In & out in a timely manner. Waiting room area is always clean & comfortable. More

by danielle5502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher "CP" Slicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yira 'GiGi' Roldan
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2024

I wish the tech would not touch settings or if they have to put back the way they were. Otherwise great as aways. More

by J.AGUZZI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yira 'GiGi' Roldan
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 03, 2024

It seems to me there is a lack of communication throughout your service department as well as your sales department. Twice my car was returned back to me with grease marks on my seats, doors, carp More

by nancy6614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mario Cipolla
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Celone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Piotr Jurkowski
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 31, 2023

My service guy was the best George answered all my questions and broke down the service and charges very well… will come back and ask for him! More

by Aaron H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George
December 30, 2023

The dealership staff are pleasant and super helpful. I had all my questions answered and even got a fresh cup of hot coffee while I waited. I will definitely recommend Schaller to my friends and famil More

by cbowie1229
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher "CP" Slicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yira 'GiGi' Roldan
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 30, 2023

The staff was friendly and courteous. When I got there there was an extremely long line but they processed me quickly and I was out of there in a little over an hour. The waiting room was More

by STHIBODEAU313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Celone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Marquis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessie Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yira 'GiGi' Roldan
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 30, 2023

JJ was very helpful in getting me in my new car, he was also very informative on the car features. I would recommend schaller honda & JJ to anyone asking about purchasing a new Honda More

by tbovino
Service Communication
Recommend Dealer
Yes
Employees Worked With
JJ Jinks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Pilskin
December 30, 2023

Carlos was very helpful and thorough! I appreciate him and will look forward to working with him again in the future. Best employee there!!! More

by gina.hira1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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