Schaller Honda - Service Center

I found every area to be very efficient and professional. I know you're under construction and things did move along smoothly. JJ was very kind and attentive to my feelings and needs. I came in to try to I know you're under construction and things did move along smoothly. JJ was very kind and attentive to my feelings and needs. I came in to try to get my Old Odyssey fixed but was quite upset when it couldn't financially be fixed. JJ understood that and really took time with me and explained everything. I'm leasing a new HR-V and so far I love it. Thank you! More

Brought vehicle in for oil/filter change and other maintenance services. When I got home checked oil level, found that oil level was way above dipstick full mark. ( not readable on dipstick indicato maintenance services. When I got home checked oil level, found that oil level was way above dipstick full mark. ( not readable on dipstick indicator). When I delivered my vehicle for service I specifically discussed not to overfill the crankcase with my advisor. After i found out about the overfill, contacted the advisor and his response was interesting: “ your vehicle calls for 3.7 quarts 4 quarts was added cause it is hard to put exactly .7 tis only .3 over that will do nothing to the vehicle. every time you come here it will be like that. its impossible to put 3.7 in the vehicle, we use jugs here with quart numbers on the side so to get it perfect is impossible“. Honda calls out 3.7 quarts and Schaller, a Honda dealer, find it impossible to meet the manufacturers specifications? Honda trained technicians find it “ almost impossible “ to meet the manufacturers specifications? The last 3 oil services I had at Schaller, oil overfill was never an issue, guess I was lucky. Later I asked Daniel if Honda approved such an overfill, guess what …. has not responded. The absolute minimum I would have expected from Schaller was for them to offer for me to bring the vehicle in so that they could adjust the oil level so that it was at least readable on the dipstick. ( This would still cost me at least 1.5 hours of my travel time to resolve their issue). Moot point, offer was not made. Bought an oil pump from Amazon, sucked out almost 20 ounces. Now I can see the oil is ~1/2 inch above the official full mark on dipstick. 20 ounces and still over mark …. So did he allow the engine to drain completely … or not change the filter? Going on a week that I formally complained ….. not a peep from anyone in Schaller. So much for customer satisfaction. More

Car looked so much better than when I brought it in. Love to get a clean car. Love to get a clean car. More

The service technicians were very diligent on their technical knowledge. They provided me what was needed for my vehicle repairs. technical knowledge. They provided me what was needed for my vehicle repairs. More

I was not told that I the shuttle could not take me back home due to the mileage. This was not a problem before and was not communicated to me before coming in for service. I made my appointment online and home due to the mileage. This was not a problem before and was not communicated to me before coming in for service. I made my appointment online and this would have been a determining factor for this service time. An UNEXCEPTABLE three hour wait for tire rotation and oil change ensued. Gigi was helpful in making sure repairs promised last service were completed this time around. More

Me atendieron con educación la persona quien me atendió fue amable solucionaron el mantenimiento de mi honda crv fue amable solucionaron el mantenimiento de mi honda crv More

They’re the best and tend to all your needs and anything you have questions with! you have questions with! More

Manager and mechanic refused to acknowledge problem despite input from colleague bad servic bad service despite input from colleague bad servic bad service More

They are a great dealership and have gone to them for many years and bought cars from them. Service is always great but feel that I was really ripped off recently on price to change spark plugs for almo many years and bought cars from them. Service is always great but feel that I was really ripped off recently on price to change spark plugs for almost $900 More

Jasmin was very sweet and easy to talk to. I ask her to double check my issue an did with no hesitation I ask her to double check my issue an did with no hesitation More