Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Schaller Honda
New Britain, CT
738 Reviews
Schaller Honda has a long-standing history in the Middletown, Newington, Berlin, Cromwell, West Hartford, and Bristol area. In the spring of 1953, Art Schaller’s grandfather, Gustave Schaller, founded a dealership in New Britain as a means of serving the automotive needs of a budding community. In the first year of business, Schaller had eight employees and sold approximately 200 new and used vehicles.
Today, Schaller Honda maintains the family values and small dealership mindset as part of Schaller Auto World, but on a greater scale. As the marketplace has grown, so has the company. Schaller Honda was added in the spring of 1987, and has grown to a staff of 200 employees while still striving to offer the personalized experience that the community has come to know and expect.
That includes focusing on what drivers need and want from their vehicle purchase, not on the cars our sales representatives are trying to sell. It also means paying attention a driver’s budget in order to showcase the offers and incentives we have on new Honda models, as well as our vast selection of used models from Honda and other automakers. Our finance team also works diligently to set you up with financing that meets what you can afford, or lease terms you’re entirely comfortable with. In our service department, our technicians will pay attention to your specific maintenance and repair requests, working to complete them as quickly and efficiently as possible to get you back on the road.
For more than 60 years, the Schaller family has presented the community with precisely what a dealership experience should entail. Experience this for yourself by paying us a visit at 1 Veterans Dr. in New Britain, CT, and don’t hesitate to get in touch if you’d like to learn more.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 738 reviews
July 12, 2023
Horrible service, horrible communication and rude service manager. I will not be back to this dealership. manager. I will not be back to this dealership. More
by honeyct1
Verified CustomerEmployees Worked With
July 12, 2023
If i could give less than 1 star I would. I am a MA resident. This dealer is an hour away. I bought a vehicle with them and they gave me a temporary plate from CT because they took so long to I am a MA resident. This dealer is an hour away. I bought a vehicle with them and they gave me a temporary plate from CT because they took so long to get my car plates/registration from the RMV . So I picked up the car on Friday (7/7) with a temporary plate and they said Monday (7/10) they will bring the plates to my house............. Monday came and went, Tuesday came and went, it is now Wednesday (7/12) and nobody bothered to call me, return my calls or email me back . It is not until my 10th phone call today, that I got through and I talked to the wonderful manager Jovany that I even found out WHAT IS GOING ON........... SO NOW IT TURNS OUT that the finance manager Eric "missed some paperwork" and they need ME TO drive another 2 hour round trip to correct his mistake. AND they cannot deliver their promise to bring the plates to me. I am so frustrated I am literally crying and do not know what to do. I work fulltime Please explain to me how I was able to get my car insured, stamped by insurance WITH the loan clearly on it, and NOW they are saying 'No, you cannot have those plates until the papers we missed are signed because the bank has NOT funded the car yet' .............. DOES this even logically make sense? How has it not funded the car if the loan is insured and stamped? Worse mistake of my life coming here. They like to take advantage of 24 year old girls and not even give a xxx when I am trying to make sure everything is okay. I can't believe buying a nice new car made me cry. This is so unfair. More
by kgob1998
Employees Worked With
Other Employees :
Eric Poulson
July 12, 2023
Good service. No problems. Good timing. Friendly, informative and very very very very very courteous No problems. Good timing. Friendly, informative and very very very very very courteous More
by mcaponehhs
Employees Worked With
July 12, 2023
Dealer was very knowledgeable, efficient and courteous. Kept informed of any delays. Did thorough inspection. Kept informed of any delays. Did thorough inspection. More
by robdah
July 12, 2023
Everything got done quick and right! I love this dealership, they always do a great job I love this dealership, they always do a great job More
by soliddan211
August 14, 2022
We took our car into Schaller Honda on April 29th, only two weeks after we bought it from them. Their service man was driving our car and smashed it up. They have done nothing to help us. I would not re two weeks after we bought it from them. Their service man was driving our car and smashed it up. They have done nothing to help us. I would not recommend anyone doing business with these people. More
by Parker25
Employees Worked With
Art Schaller
June 17, 2022
I HAVE BEEN PURCHASING PARTS FROM FROM PAT. HIS KNOWLEDGE OF PROUCT IS EXTENSIVE AND REWARDING TO ME AS A CUSTOMER. I CAN"T IMAGINE. LIFE WITHOUT PAT SCHALLER. KEEP UP THE GOOD WORK. DOMINIC HIS KNOWLEDGE OF PROUCT IS EXTENSIVE AND REWARDING TO ME AS A CUSTOMER. I CAN"T IMAGINE. LIFE WITHOUT PAT SCHALLER. KEEP UP THE GOOD WORK. DOMINICK More
by dmc59
Employees Worked With
PAT
June 17, 2022
I own B & B Auto Body in Norwalk , Ct . And I have been buying parts from Pat in your parts dept for many , many years . And because of him , I would never buy f And I have been buying parts from Pat in your parts dept for many , many years . And because of him , I would never buy from anywhere else !! Your lucky to have a guy like him !! More
by B & B auto body
Employees Worked With
Pat in the parts dept.
January 22, 2022
I wanted to take this time to correct a negative review on Schaller Honda .don’t know how to erase other review that I wrote out of anger n confusion, I come to realization that mike manager was just tryi on Schaller Honda .don’t know how to erase other review that I wrote out of anger n confusion, I come to realization that mike manager was just trying to give me the best on my trade n purchase of a 2022 Honda accord,my apology to dealer n staff, Mike was very fair n I would recommend this dealer to friends. More
by Efrainvillanueva
Employees Worked With
Michael Troiano, Angel Rivera
July 29, 2021
The whole time I was there looking they tried every thing in there power to take my money cause I’m a younger man very unhappy they gave me the highest interest rate my family had ever heard of told me price in there power to take my money cause I’m a younger man very unhappy they gave me the highest interest rate my family had ever heard of told me prices weren’t negotiable and tried to give me as possible for my trade in very unfair an bad Customer service I would not recommend buying a vehicle from them More
by Tim
Employees Worked With
Mario
