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Schaller Honda
New Britain, CT
738 Reviews
Schaller Honda has a long-standing history in the Middletown, Newington, Berlin, Cromwell, West Hartford, and Bristol area. In the spring of 1953, Art Schaller’s grandfather, Gustave Schaller, founded a dealership in New Britain as a means of serving the automotive needs of a budding community. In the first year of business, Schaller had eight employees and sold approximately 200 new and used vehicles.
Today, Schaller Honda maintains the family values and small dealership mindset as part of Schaller Auto World, but on a greater scale. As the marketplace has grown, so has the company. Schaller Honda was added in the spring of 1987, and has grown to a staff of 200 employees while still striving to offer the personalized experience that the community has come to know and expect.
That includes focusing on what drivers need and want from their vehicle purchase, not on the cars our sales representatives are trying to sell. It also means paying attention a driver’s budget in order to showcase the offers and incentives we have on new Honda models, as well as our vast selection of used models from Honda and other automakers. Our finance team also works diligently to set you up with financing that meets what you can afford, or lease terms you’re entirely comfortable with. In our service department, our technicians will pay attention to your specific maintenance and repair requests, working to complete them as quickly and efficiently as possible to get you back on the road.
For more than 60 years, the Schaller family has presented the community with precisely what a dealership experience should entail. Experience this for yourself by paying us a visit at 1 Veterans Dr. in New Britain, CT, and don’t hesitate to get in touch if you’d like to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 738 reviews
July 18, 2023
Everyone was friendly and knowledgeable and the work was completed in about the time they said it would take. completed in about the time they said it would take. More
by makucinw
Verified Customer
July 18, 2023
Great people great service and I’ve been going there for quite a few years now quite a few years now More
by cattman1127
July 15, 2023
Professional, knowledgeable,friendly staff, great selection & prices, communicative & responsive, informative on vehicle related questions, willing to satisfy customers needs selection & prices, communicative & responsive, informative on vehicle related questions, willing to satisfy customers needs More
by Len Z
Employees Worked With
Other Employees :
Jovany Ayala, Eric Poulson
July 15, 2023
I am not Jose! ! I have told you that multiple times, I have unsubscribed but nothing works - If your service to cars is like your administration - confusing Honda ! I have told you that multiple times, I have unsubscribed but nothing works - If your service to cars is like your administration - confusing Honda owners non Honda owners, and sending emails meant for Jose to someone named James. Total incompetence!! I wish there was a lower score than 1.. James (Not Jose) More
by jimc.174
July 15, 2023
Very clean, friendly staff, prompt service. Good buying experience overall. Would recommend to anyone looking for a new vehicle. Good buying experience overall. Would recommend to anyone looking for a new vehicle. More
by Rjcjune18
July 15, 2023
Everything was well attended and I was made to feel comfortable throughout the entire transaction. comfortable throughout the entire transaction. More
by ksmlanders
Employees Worked With
July 14, 2023
We waited over two and a half hours to have our car serviced! They never contacted us to tell us the car was ready!! Statement said put a oil change oil sticker on the window, Not!! serviced! They never contacted us to tell us the car was ready!! Statement said put a oil change oil sticker on the window, Not!! More
by william.zisk
July 14, 2023
A/C took 2-1/2 days to fix. Told the car would be ready at 7:00 pm on Tuesday. Left word to say I was coming to get the car Wednesday morning. No call back so I came in and had Told the car would be ready at 7:00 pm on Tuesday. Left word to say I was coming to get the car Wednesday morning. No call back so I came in and had to wait several hours because the car wasn’t ready. To be fair, the cost was lower than expected and Carlos came in on his day off to make sure it was ready. More
by mbrennan719
Employees Worked With
Carlos was the only name I remember
July 14, 2023
The service department does a good job as usual. Service advisor was polite and kept us informed. The down side of this visit was literally being locked in the restroom for almost 30 minutes. (D Service advisor was polite and kept us informed. The down side of this visit was literally being locked in the restroom for almost 30 minutes. (Door lock was broken in the Locked position). New Britain police officer was there break the door down. After this ordeal, would of been nice if somebody from management would of apologized! More
by jscb12
