Sawgrass Ford

Service department awful Ever since the service manager changed the service I have received versus the service I used to receive is incomparable. The service manager is cluele Ever since the service manager changed the service I have received versus the service I used to receive is incomparable. The service manager is clueless. After they got done diagnosing my car for the third time (which by the way way a 2011 expedition limited with only 50,000 miles on it ) fully maintained and still under warranty , I traded it in. NO OTHER CHOICE!! I was not going to throw money out the window. I am now enjoying my new 2016 expedition platinum ( which I did not purchase from sawgrass ). I will never do business with them again. As far as I am concerned their reputation greatly disintegrated with the change of staff and management. It was definitely NOT a change for the better. They cost me a lot of time .... Lies lies and more lies. And with that said it progressed to bigger and bigger problems. I recommend any dealer EXCEPT SAWGRASS FORD. This is my 4th expedition and I have never had such a horrible experience in all my years of ownership. More

Great experience It was so painless to make a deal here. Almost every other dealer I spoke with wouldn't give me numbers over the phone and kept hounding me to come i It was so painless to make a deal here. Almost every other dealer I spoke with wouldn't give me numbers over the phone and kept hounding me to come in. Rob was one of the few people who gave me all the numbers over the phone. I got the full out the door pricing along with all taxes. He saved me a ton of time and gas $$ from driving all over town. When I came in to buy the vehicle, everything I was told over the phone matched perfectly with the buyer's order and financial paperwork. They gave me a smoking deal on the truck I bought. I left here very happy. More

Awesome Experince Buying at Sawgrass Ford finally ended my 2-week long mission. I purchase based on the bottom line, not the monthly payment. After comparing vehicles f Buying at Sawgrass Ford finally ended my 2-week long mission. I purchase based on the bottom line, not the monthly payment. After comparing vehicles from numerous Ford dealers all over South Florida, Sawgrass Ford became the winner of my business. They had some of the nicest people to work with. Their finance people were fantastic. They were one of the few who saved me time up front and negotiated everything over the phone before I even stepped foot in the dealership. I love people who respect my time like that. More

Kept my old car running My car was approaching the 100,000 mile mark and was running poorly. I brought it in for service and for less than a car payment, they did a full tune My car was approaching the 100,000 mile mark and was running poorly. I brought it in for service and for less than a car payment, they did a full tune-up and fixed all the issues. Now I'm back on the road and my car runs like new again. The longer I can keep this thing, the longer I can keep driving without making car payments. They did a great job and I'm thrilled with their customer service. The mechanic who did the work did a fantastic job and he was a super nice guy to talk to. More

These people ARE THE BEST!! These guys were a breath of fresh air to deal with. Other dealers always start off with the highest price and then you have to fight with them to get These guys were a breath of fresh air to deal with. Other dealers always start off with the highest price and then you have to fight with them to get them to lower it. I spoke with their Internet sales people first before coming in and they didn't play any games. He told me the sticker price and told me, and I quote, "I don't want to waste your time because you can always just hang up the phone and call another dealer. So I am going to give you the lowest price right from the start. I'm giving you invoice, minus rebates and we don't charge a dealer fee." You have NO IDEA how much this was MUSIC TO MY EARS! In 20+ years of buying cars, not even ONCE has a dealer ever started off a price quote like that. So the price came out well below invoice since they discounted the price to invoice. The rebates lowered the price even more! Anyone who would buy a car from another dealer is flat out crazy. These people ARE THE BEST!! More

Outstanding Experience! I purchased 4 cars over the last 8 years at Sawgrass Ford. I will never buy a car somewhere else. The Sales department is AMAZING, Friendly & Knowledg I purchased 4 cars over the last 8 years at Sawgrass Ford. I will never buy a car somewhere else. The Sales department is AMAZING, Friendly & Knowledgeable, - John Troia is the best !!!! He really makes you feel like Part of the Sawgrass Ford FAMILY. I bring my car in for Service - Since it is so Quick to get in and out I wait, there. I Love to Look around and keep my eye out for my next New Car. The BEST Dealership for Buying a Car. I have sent 5 people to Sawgrass for their cars as well. And they were all Happy with their purchase. Said it was the best deal out there. More

Happy with them! I got tired of dealing with the hassles at Dodge. I decided to make a switch to Ford. Was the best decision I ever made. Arrigo wanted that dealer fee I got tired of dealing with the hassles at Dodge. I decided to make a switch to Ford. Was the best decision I ever made. Arrigo wanted that dealer fee that I did not want to pay which just added insult to injury. So glad I found this Sawgrass place without having any dealer fees. I like the F-150 much more than the RAM. Had I known they were this nice I would have bought one a long time ago. More

"EXCELLENT" This is my 2nd Ford Fusion purchase here, very happy and pleased with my car and experience. Friendly and professional company and staff. My entire fa This is my 2nd Ford Fusion purchase here, very happy and pleased with my car and experience. Friendly and professional company and staff. My entire family own Fords. Highly recommend!!!! More

Put my worries at ease Had some hiccups with credit from some job losses in the past. I was scared thinking my only option was to buy a high mileage junker from one of tho Had some hiccups with credit from some job losses in the past. I was scared thinking my only option was to buy a high mileage junker from one of those buy here-pay here dealers over on 441 or by Dixie Highway. They got me into a brand new Ford Focus and I am absolutely loving it. I walked in thinking I was going to be paying 12-15% interest and they ended up having a program this month for 0% for tier 4 credit. I cannot say how relieved I am. I went to 5 other dealers and ended up leaving so depressed after looking at the low quality/high mileage cars they had to offer. I never thought I'd be able to get another new car again. My payments on this new car are LOWER than the used ones I looked at! Sawgrass Ford came through in flying colors for me. Cannot say thank you enough. More

Worst service ever!!! We leased a 2013 ford fusion in February 2013. We also purchased the vehicle maintenance plan. On our 3rd oil change they forgot to put the oil cap We leased a 2013 ford fusion in February 2013. We also purchased the vehicle maintenance plan. On our 3rd oil change they forgot to put the oil cap on and we broke down 400 miles into a 1,900 mile trip. They wanted us to just put oil back in and continue on our way. We made them come to where we were and take the vehicle back to them. They finally put us in a rental, 2 days later and we were able to resume our trip. Speed forward 1.5 years and we are due for our 6th and final oil change. After waiting 2 hours for the oil change I get greeted by the service representative and he hands me the paperwork, telling me that the car is on the way around. I think "ok, everything is good". I start reading through the paperwork and find out that the engine air filter is due to be changed and the tire tread is low. I present this information to the rep and he tells me. "Oh, I can have them change that out if you want." At that time the key was handed to him by the service tech. I was furious as this seems to be the theme at this place. Do not take your vehicle here as they really do not care about it or you. More