Sawgrass Ford

The experience at Sawgrass is second to none. They truly treat you like family and are transparent with their process. I highly recommend you buy your next car there and definitely see Tristan They truly treat you like family and are transparent with their process. I highly recommend you buy your next car there and definitely see Tristan when you go. More

My purchase of used vehicle was seamless. Priced right, no junk dealers fees, and professional transaction. Priced right, no junk dealers fees, and professional transaction. More

Debbie Katz is a pleasure to work with and very knowledgeable! Jared and his service professionals Alex and Orlando are very nice and efficient! I would buy at this dealership and bring your vehicl knowledgeable! Jared and his service professionals Alex and Orlando are very nice and efficient! I would buy at this dealership and bring your vehicles for all service needs. More

I had a great experience with Sawgrass Ford. From beginning to end, the team was professional, attentive, and truly supportive. Even when an unexpected situation arose with my trade-in payoff, t From beginning to end, the team was professional, attentive, and truly supportive. Even when an unexpected situation arose with my trade-in payoff, they took ownership and resolved it quickly and transparently. I want to sincerely thank Tyler Marinelli, Enrique Carbono (General Sales Manager), Alberto Suarez, Marcos Blanco, and Ms. Jacqueline for their excellent communication, follow-up, and genuine commitment to customer satisfaction. They made sure everything was handled properly and gave me complete peace of mind. I highly recommend Sawgrass Ford to anyone looking for a dealership that truly cares about its customers. I would absolutely refer my family and friends. More

Friendly sales staff, quick buying process, good price on vehicles no usual dealer mark up. vehicles no usual dealer mark up. More

Wasa great experience at sawgrass ford, found the car I wanted my salesman was great friendly, caring,understanding in myneeds were .purchased a2026 ford explorer st wanted my salesman was great friendly, caring,understanding in myneeds were .purchased a2026 ford explorer st More

Peter D Lease dept. was outstanding as always, he found exactly the F-150 I was looking for. This is my 3rd vehicle I have leased from Peter. He communicates exactly wha was outstanding as always, he found exactly the F-150 I was looking for. This is my 3rd vehicle I have leased from Peter. He communicates exactly what to the detail everything from the lease agreement to the vehicle that i would be leasing. Delivery was wonderful as always. I am looking forward on leasing me next vehicle from Peter and sawgrass Ford, More

Sawgrass Ford is a great Dealership, I deal with the on multi levels. Sales just purchased a 2026 F350 Super Duty 6.7 Great truck (The best) Very comfortable, east to drive a/c works great. my 2020 F250 multi levels. Sales just purchased a 2026 F350 Super Duty 6.7 Great truck (The best) Very comfortable, east to drive a/c works great. my 2020 F250 Super Duty is in there body shop being repaired, a fantastic job matching the paint (Hats off to the Painter) Dealing with the people in the Body Shop was very nice, they listen and take care of your vehicle. last but not least the parts department. Daniel goes above and beyond to get me parts, returns calls (un herd of in todays world) He does a great Job and is on point always. Thank Daniel for all your help over the years. Like said on multi levels this Dealership is top notch in my book Thank You to all. Jim Krill More

Sawgrass Ford does have staff members who are caring and responsible the shop foreman, technicians (especially the one who worked on my vehicle), and cashier staff. My issue is with management and how Sawgr responsible the shop foreman, technicians (especially the one who worked on my vehicle), and cashier staff. My issue is with management and how Sawgrass exploits Florida’s weak consumer protection laws, which are minimal for new vehicles and nonexistent for used ones. I own a 2011 Ford Mustang with an ongoing transmission issue. I first brought it to CarMax Pompano in November 2024, which turned into a three-month battle. Later, I tried Tune Rite in Boca Raton and had similar problems. As a student at Universal Technical Institute (Miramar Campus), one of my instructors recommended Sawgrass because they work on many S197 Mustangs. Since Sawgrass also partners with UTI, I trusted them. That was a mistake. If you review the images I’ve attached, including my repair orders (ROs) and text messages with my service advisor, Oscar Ortega, you’ll see the pattern. On my first visit, Oscar changed prices twice, blaming my MaxCare warranty for not covering labor. Later I learned this was false. Service advisors are supposed to negotiate so the customer pays only the deductible. Multiple instructors confirmed this. The quoted vs. final RO showed extreme labor charges more like BMW (I'm a BMW Tech) rates than Ford. Techs don’t see that money; they’re paid flat rate, while the dealer profits. Most likely the tech initially found the transmission needed replacement, but Oscar wanted the warranty to cover a smaller repair. The torque converter was replaced, but the slipping continued. I even experienced deceleration while driving when I told Oscar, his reply was, “How is that possible?” After further testing, they confirmed the transmission needed replacement. Oscar then quoted me $3,600, even though MaxCare had already approved a rebuilt transmission. He told me, “If you can’t pay, come pick up your car,” knowing it was unsafe. I escalated to UTI staff, who spoke with Service Manager Bill. Meanwhile, MaxCare confirmed the prior $1,000 repair should have rolled over. Bill admitted they were correct, but did nothing until I called Ford Corporate. Ford was shocked, contacted Sawgrass, and only then was the cost reduced to my $300 deductible. Even then, Sawgrass never disclosed the transmission was on backorder. Instead, I received vague texts from Oscar about “waiting on parts.” I had to call Ford myself to confirm the backorder. When I pressed Oscar, only then did progress happen. My car sat outside from late July onward. I filed a complaint with Ford; Sawgrass never responded. When I asked Bill for a new service advisor, Oscar contacted me anyway and even called to say, “What have I done to you for you to treat me like this?” The documentation shows otherwise. He consistently avoided accountability and shifted blame to MaxCare or me. He even claimed they “never knew it was backordered,” though the parts department had already confirmed it to me. In the end, I did get my car back and the rebuilt transmission works, but the experience was unacceptable. My vehicle sat for months, was returned filthy, and now has electrical issues from being stored improperly with the battery still connected. Florida’s lack of consumer protection lets dealers like this operate without consequence. Even Ford Corporate admitted these cases happen most often in Florida. If you are considering Sawgrass Ford for service, I recommend going elsewhere. Independent shops in South Florida may play games too, but nothing like what I experienced here. I hope this review helps future customers and makes Sawgrass management think twice before taking advantage of another customer. More

They were excellent - very fast and efficient. It was the easiest truck-buying experience I have ever had. I highly recommend Sawgrass Ford. It was the easiest truck-buying experience I have ever had. I highly recommend Sawgrass Ford. More