Sarasota Toyota

Marc cassel did not try to force me try to make me buy a more expensive truck that I don’t want like the last 2 dealers did and Marc showed all the new items came with and how they work more expensive truck that I don’t want like the last 2 dealers did and Marc showed all the new items came with and how they work More

Had a wonderful experience at Toyota South in Sarasota,Fl.Our salesman,Marc Kassel got us in new Toyota Crolla.I was doubtful that it would happen.I have had unpleasant experiences at other deale Sarasota,Fl.Our salesman,Marc Kassel got us in new Toyota Crolla.I was doubtful that it would happen.I have had unpleasant experiences at other dealerships.Marc made it happen. I’m so grateful —Janet And Christine More

Management in ALL departments incompetent & will deviate from providing resolutions when complaints are addressed that would cost them money to repair something on their end. You will NEVER get the same pe from providing resolutions when complaints are addressed that would cost them money to repair something on their end. You will NEVER get the same person to help you with your complaint even when they tell you what days they'll be there next to follow up and GM will NEVER be "available" when told to visit him in person regarding your unsatisfaction of vehicle purchase and experience. Sales will bring you a sales associate from another department to pass off, delaying the process requiring you to re-address your initial complaint from the beginning. 0 followup, 0 customer service, 0 service repair experience (your vehicle will go in and get something completely opposite done to it or not touched at all providing you with no detailed paperwork and in worse condition). Underlining issues with vehicle are not disclosed at time of sale and once keys are in your hand they tell you "you got an amazing deal" expecting you fix on your own even when multiple associates say they will fix it and make it right. Save your time and the headache, Go elsewhere. Only good experience was our sales advisor, yet she has not been on the floor since we told management about our vehicle safety complaints. More

Safe your time and money this Toyota dealership is the worst I’ve ever seen 0 customer service and 0 honesty conclusion scammers. Not recommended worst I’ve ever seen 0 customer service and 0 honesty conclusion scammers. Not recommended More

Advertised price was THOUSANDS below what they actually tried to sell the car for. They cited several charges including $1199 for their average cost for reconditioning the vehicle, which was used. It was tried to sell the car for. They cited several charges including $1199 for their average cost for reconditioning the vehicle, which was used. It was extremely clean, but would have needed tires in the very near future. Once they added all their fees the cost was $4000 over the advertised price on Cars.com and similar platforms. Total bait and switch practice. I did not buy from them, and I can't imagine I ever would. There are plenty of dealers out there who treat customers better. Go to one of them. More

BUYER BEWARE!Contract price was $3000 above advertised BUYER BEWARE! Contract price was $3000 above advertised price Unfortunately I didn't notice until the next day Management said they could only r BUYER BEWARE! Contract price was $3000 above advertised price Unfortunately I didn't notice until the next day Management said they could only return $500 and paid for gap insurance Approximately 1/2 of amount Overcharged Read all contracts line for line More

Absolutely horrible customer service is horrible no return calls I will never refer anyone to Sarasota Toyota no gas or floor mays in new car return calls I will never refer anyone to Sarasota Toyota no gas or floor mays in new car More