Sarasota Toyota

Very pricey and never honest with anyone when you try to purchase a car from them!! Very poor customer service! Go anywhere else other than horrible place purchase a car from them!! Very poor customer service! Go anywhere else other than horrible place More

Made an appointment for 8:30 AM for oil change. Over 3 hours later, service came out with three "problems" after saying no to all 3, came up with a 4th problem. Don't bother making appointments. Over 3 hours later, service came out with three "problems" after saying no to all 3, came up with a 4th problem. Don't bother making appointments. More

During my on-line search for a Toyota, I found a car by VIN that seemed like a good deal and met my preferences. That particular car by VIN showed up in the Toyota.com inventory website and in the Sarasot VIN that seemed like a good deal and met my preferences. That particular car by VIN showed up in the Toyota.com inventory website and in the Sarasota Toyota inventory website. I reached out to Sarasota Toyota (I am in West Palm Beach, Fl). More than once assured by Rob that the vehicle, by VIN, was available even though the vehicle disappeared from both Toyota.com's and Sarasota's website inventory within an hour after my first contact. (I had learned to be a skeptic). Rob lied and said that sometimes it takes a while for a vehicle listed in the Toyota.com website to reach their website. Yikes, Rob, I already saw that VIN in the Sarasota Toyota website. In fact, I have a screen shot proving that. I asked Rob for a "proof of life" before I drove 150+ miles to see the vehicle, ready to buy with cash. Late in that day, Rob assured me I would receive a "proof of life" before I left the next day to go to his dealership to see the VIN. HE DID NOT. An obvious indicator of a "bait and switch" tactic. So mad, not sorry, Sarasota Toyota. Two days later, I bought a Toyota from Ed Morse Delray Toyota in Delray Beach, FL. I could not be happier. They honored their on-line, best out-of-door quote for my desired VIN with honesty, transparency, and respect, all of which are sorely lacking by Sarasota Toyota. Too bad Sarasota Toyota, you missed out on a no-hassle cash deal and gained multiple negative reviews by me. Rob, are you proud of where you work? More

I HAD A TERRIBLE EXPERIENCE WITH SERVICE. WE WAITED IN THE SERVICE AREA FOR 4 HOURS AND FINALLY GOT A PHONE NOTIFICATION. OUR CAR HAD BEEN READY 3 HOURS EARLIER. ROBERT UNGER DOES NOT RETURN WE WAITED IN THE SERVICE AREA FOR 4 HOURS AND FINALLY GOT A PHONE NOTIFICATION. OUR CAR HAD BEEN READY 3 HOURS EARLIER. ROBERT UNGER DOES NOT RETURN PHONE CALLS. More

I made the mistake of buying a 2023 Tundra new from this dealership and have had nothing but problems including repeated faulty parts. Constant recalls including one that I am waiting on that requires my wh dealership and have had nothing but problems including repeated faulty parts. Constant recalls including one that I am waiting on that requires my whole motor be replaced but the icing on the cake is a severely rude service repair scheduler named Pete that like's to talk down to people and hang up on you over and over again like a child. More

Stopped in 10/25/25. Immediately seen a sales manager told my story I walked on a deal elsewhere would they like beat it earn my business . Made clear matching don’t wast Immediately seen a sales manager told my story I walked on a deal elsewhere would they like beat it earn my business . Made clear matching don’t waste their time . They both said yea we beat their price no problem . Showed them the deal from where treated badly . Since moment I left texted me every minute blowing up my cell for 4 hours . Then at 7:45 pm last night send me $150 less . Wow! 😳 Really ! So glad internet and Amazon eliminating dealerships. More

I took my truck in for service today. My service advisor was Michael MIGLIORE my experience was great not only met but exceeded my expectations. I was kept informed of the progress of my My service advisor was Michael MIGLIORE my experience was great not only met but exceeded my expectations. I was kept informed of the progress of my vehicle super friendly staff highly recommend. More

Worst car buying experience ever. Horrible customer service. Do not recommend. Would give zero stars if allowed Horrible customer service. Do not recommend. Would give zero stars if allowed More

First complaint is the hard selling auto glass contractor who is your first contact. They walk the vehicle telling you about how bad your windshield is and how they can change it free of charge. Insurance wi who is your first contact. They walk the vehicle telling you about how bad your windshield is and how they can change it free of charge. Insurance will pay, yada, yada, yada…..no thanks. my “chips” were actually tree sap that came off with a good scrub. The poor older woman they managed to pressure sat in an open area giving personal info over the phone to her insurance as their salesman sat by . At the very least do it on a private area!! Second, my service rep NEVER even introduced himself to me or sign me in. my truck was taken away, A coworker took my coupon for service and that was it! I never signed for any work, was never spoken to at all. Next warning sign. The usually packed service waiting area has 5 people, including me, waiting for service. At 7:30 am this was unheard of when the previous owner had this dealership. Something is off here and I should have asked for the truck back and left. Another warning should have been the constant “ please confirm your appointment “ emails and texts when I never set one up! I have had to tell them no less than three times I didn’t make an appointment. I am here now only because of a routine scheduled maintenance light. And of course they find multiple issues on 2 year old car…time to move to another mechanic. And most frustrating is watching this windshield scam over and over again. More

One of the best car buying experiences I have ever had. My wife found the perfect used vehicle online and called to check availability, pricing and trade values. Worked with Colin, the General Manager, and My wife found the perfect used vehicle online and called to check availability, pricing and trade values. Worked with Colin, the General Manager, and he put together an amazing deal and had everything ready for me when I arrived. No surprise fees and the car was in excellent shape, beautifully detailed and filled with gas. Both the salesperson and the finance manager made it a super easy and pleasant experience. Super easy and straightforward from start to finish. Drove almost 2 hours each way for this vehicle and it was totally worth it. Highly recommend these guys at Sarasota Toyota!!! More