Sarasota Chrysler Dodge Jeep Ram FIAT

Excellent assistance from Mark Vrancken Mark Vrancken listened to what I wanted and found the exact Jeep that I wanted to buy. Very professional and helpful with all my questions. He was Mark Vrancken listened to what I wanted and found the exact Jeep that I wanted to buy. Very professional and helpful with all my questions. He was easy to work with. More

excellant sales staff Professional and courteous sales staff. especially Mark Vrancken...no pressure and personable . Patient and takes time to explain every detail re: sa Professional and courteous sales staff. especially Mark Vrancken...no pressure and personable . Patient and takes time to explain every detail re: sale and vehicle. Mark actually worked with us over a period of 3 visits to the dealership, utilizing a huge inventory to help us arrive at our final decision. More

Charged me to activate my trailer hitch I bought a certified 2015 Grand Cherokee SRT in Rhode Island with 8000 miles on it advertised with a trailer hitch but when I went to see it it had no I bought a certified 2015 Grand Cherokee SRT in Rhode Island with 8000 miles on it advertised with a trailer hitch but when I went to see it it had no trailer hitch. They said they'd add the hitch YadaYada bought the car and drove it to my winter home in Florida. When I hooked up my jet ski trailer to bring it for service I had no lights. On Monday I brought the Jeep to Sunset where they confirmed it didn't work and set up appointment for Wednesday at 2:45 pm. They said it would only be a few minutes and could wait. On Wednesday at noon they said they would have to cancel the appointment because they were backed and to drop it off Friday morning. No offer of a loaner for my troubles but whatever it's a jeep not a Range Rover. Even though that Jeep cost the same as my wife's Range Rover. At 3pm they called to tell me I would have to pay $150 service fee for the computer to recognize the tow hitch. I was livid. I already paid for that trailer hitch at the jeep dealer in Rhode Island and they forgot to update the computer. Karen from Sunset Dodge didn't want to hear it. Do I want it fixed or not. I told her to get the money from the Jeep dealer in Rhode Island she said no. I called Greco jeep and they said they'd reimburse me later. I called Sunset back and said to fix it. At 5:10 they called me and said my jeep was ready. 10 minutes after the service dept closed. They were hoping to avoid me I guess. I explained the whole thing to the service manager Rick the next morning. He discounted the price to $70. I told him any price to just turn on my trailer lights that I already paid for was outrageous but I paid and had them show me that they worked before I left so I wouldn't have to pay a third time. Today I wrote my 1st and 2nd complaint letter about anything ever. The first was Firkins jeep where I stopped first to see if they could just test it and see if the trailer lights worked and they said no because the service department closes in an hour and a half. Maybe I expect too much but Jeep service sucks. I love the vehicle especially SRT products but I'm not sure I can live with this level of service. The reason I rated quality of work so low was because it took all day to do a ten minute job. More

excellent As a recent widow I told the dealership to check everything when I come in, they do and they are great. They always tell me how much longer before I As a recent widow I told the dealership to check everything when I come in, they do and they are great. They always tell me how much longer before I need tires, breaks etc. They do a great job. More

Just bought a new Jeep Great people to work with. We were shopping for a new Jeep Cherokee and had shopped several other dealerships in the area. Saw an add in the paper for Sunset Chrysler and decide We were shopping for a new Jeep Cherokee and had shopped several other dealerships in the area. Saw an add in the paper for Sunset Chrysler and decided to give them a try. Glad we did our salesman Bill Wagner was very friendly and helpful and worked hard to get us the best deal and we left with a new car and a smile. Thanks so much. More

This used to be a wonderful dealership, not so much anymore. About 6 months ago I had my 2012 Ram with 50k miles throw a code for an 02 sensor. I took the truck in, they said they fixed it and on the drive home About 6 months ago I had my 2012 Ram with 50k miles throw a code for an 02 sensor. I took the truck in, they said they fixed it and on the drive home it threw the same code. Came back again (mind you I live an hour away) they said they'd swapped it front to rear to see if it was the sensor or CPU but they'd ordered a new sensor. Same problem. Had to come back AGAIN. They told me the sensors were on back order and it would take a couple of weeks. Long story short, 6 months and multiple phone calls later (all made by me, never a return call) and they finally found my 02 sensor that they ordered, and after 6 months, they said it will only take 2 more weeks before they can squeeze me in to install it. This is ridiculous, it's a $70k truck with an extended warranty that I paid for, and I can't get the simplest of repairs done. To top it off, I asked if they could look at my transmission while I had it in since it was shifting hard, and they said it's $125 just to look at it, even with a warranty, and from there can determine whether or not the warranty will even pay for parts and labor to fix it. My family have been long-time customer of Sunset since I was a young child, and I'm now in the market for another diesel truck, and I can tell you, based on these experiences, Sunset will not be where I purchase it. I will say however the receptionist have never changed, and she has always been the best part of Sunset Dodge. More

2016 Ram Sport Mark Vrancken quickly realized the vehicle, features, and price point I needed. He worked diligently and professionally to put together a 5 star packa Mark Vrancken quickly realized the vehicle, features, and price point I needed. He worked diligently and professionally to put together a 5 star package for me. My thanks to him and supporting staff. Dick~ More

Great dealership Sunset Dodge-Chrysler-Jeep is a great car dealership and we enjoyed doing business with Mark Vrancken, Sales Consultant, and Sales Manager Charles. W Sunset Dodge-Chrysler-Jeep is a great car dealership and we enjoyed doing business with Mark Vrancken, Sales Consultant, and Sales Manager Charles. We have purchased many vehicles throughout the US and this is one of the better car dealership. Mark was very professional and provided quality service. He provided an excellent overview of our vehicle. Mark has provided ongoing support and has been very responsive to questions. More

This was our 3rd Jeep from Sunset Dodge/Jeep of Sarasota We just bought another Jeep Grand Cherokee from Mark Vrancken at Sunset Jeep. Mark and the Sales Manager Andy Zion are great to work with and make you We just bought another Jeep Grand Cherokee from Mark Vrancken at Sunset Jeep. Mark and the Sales Manager Andy Zion are great to work with and make you feel like you're working with family friends. We highly recommend Mark, Andy and the Sunset team. More

Best buying Experience ever!! After months of searching for the exact vehicle we wanted, we found it at Sunset Dodge. Our salesman Bill Wagner was hands down the best salesman we h After months of searching for the exact vehicle we wanted, we found it at Sunset Dodge. Our salesman Bill Wagner was hands down the best salesman we have ever delt with. Bill handled the whole process from start to finish without any pressure what so ever, He even worked on his day off since we were driving down from South Carolina to ensure we were completely satisfied. Matt and Timothy in finance were extremely informative and helpful as well. More