Sarasota Chrysler Dodge Jeep Ram FIAT

Nonexistent customer service. Good luck to anybody trying to reach an actual employee by phone except of course a salesperson. We traded in and bought a vehicle mid June. It to Good luck to anybody trying to reach an actual employee by phone except of course a salesperson. We traded in and bought a vehicle mid June. It took five weeks b4 they attempted to pay off my trade. Two days b4 a late payment was assessed a a hit on my credit report. By that time, the payoff quote had expired. I am still showing a balance due on the loan of my traded vehicle. Left multiple voice messages with no reply. I will NEVER buy another vehicle from them or recommend them to anyone!!! More

Can NEVER get ahold of the service department, took 10 mins. for the OFF SIGHT ANSWERING SERVICE to answer. I spent another 10 mins. on hold before the OFF SIGHT SERVICE came back on the line and took my mins. for the OFF SIGHT ANSWERING SERVICE to answer. I spent another 10 mins. on hold before the OFF SIGHT SERVICE came back on the line and took my name and number for them to call me back! They don't even have NEW CARS there? I was told by a Salesman, or should I say KID that all the new cars are on a lot behind the Honda dealership????????????????????? More

So I ran across a deal for this van and inquired if the van was available. Was told that it was. I set up an appointment for today to test drive the vehicle. They even called me today to confirm that I was van was available. Was told that it was. I set up an appointment for today to test drive the vehicle. They even called me today to confirm that I was coming in and I said yes to drive the vehicle. It's still there correct? Yes, when my wife and I got there suddenly we were told the vehicle was determined not to be safe. But we want to show you a van for $10,000 more than this vehicle. This company should be ashamed of the way they do business. They knew I was coming from a distance and still pulled this stunt. People shouldn't be treated this way. It's just flat out wrong. Before I could leave a manager did offer to give me gas. I didn't want their gas money. I would prefer to see them stop treating people in this fashion. I normally don't post stuff like this. I just feel real strongly that people should know how this company operates and maybe they should avoid this company. More

Absolutely the worst service department for Jeep. The lack of communication between the service advisor and customer is pathetic. My Jeep has bee at the dealership for 3 week and the warranty issue The lack of communication between the service advisor and customer is pathetic. My Jeep has bee at the dealership for 3 week and the warranty issues are still not fixed. Our service advisor tried to tell us the problem was our fault, that rats ate the wiring, and has been deliberately delaying the fix of the issue. I would not recommend this Jeep dealership for sales or service as they are not true to the Jeep Wave Customer Service model. More

Bait and switch tactics. Drove across the state and promised vehicle was there and tried to push into a different vehicle Drove across the state and promised vehicle was there and tried to push into a different vehicle More

Scheduled an appointment for an issue with vibration from the rear of my ram 1500. They got it in and fixed it first look, same day. They kept me up to date through the process and let me know when I could p the rear of my ram 1500. They got it in and fixed it first look, same day. They kept me up to date through the process and let me know when I could pick the truck up as soon as it was ready. I’ll be going back for future truck service! More

This Dealership sold a vehicle without a muffler, tires that had chunks missing, cracks in tread, and defective. In Florida, selling a vehicle without a pollution control device is illegal. I drove the car that had chunks missing, cracks in tread, and defective. In Florida, selling a vehicle without a pollution control device is illegal. I drove the car, and asked why it was louder than usual when accelerating? The salesman and I looked under the car, buy he did not indicate any problem. Dealership claims a clean Carfax Report and full mechanical inspection. Hiring an attorney. My trade was clean, well maintained, low miles and will sell quickly. Do not buy a vehicle at this Dealership. After new tires and inspection, confirmed no muffler and illegal. Before I begin legal action, gave courtesy call to General Manager, spoke to Jody, his assistant to make things right. No call back. The State Attorney General may take action. More

Allow me to share my experience with Sarasota Chrysler Dodge Jeep Ram FIAT CLIFF NOTES: DEALERSHIP HAS CUSTOMER TRAVEL NEARLY 3 HOURS TO PURCHASE A TRUCK, UPON ARRIVAL DEALERSHIP ISNT WILLING TO HONO Dodge Jeep Ram FIAT CLIFF NOTES: DEALERSHIP HAS CUSTOMER TRAVEL NEARLY 3 HOURS TO PURCHASE A TRUCK, UPON ARRIVAL DEALERSHIP ISNT WILLING TO HONOR PRICE LISTED FOR TRUCK, OR PRICE OFFERED FOR TRADE. DEALERSHIP REPEATEDLY TELLS CUSTOMER THEY HAVE FLEXIBILITY IN MAKING DEAL ON TRUCK, UPON ARRIVAL CUSTOMER IS TOLD NO FLEXIBILTY AT ALL. More