Sarasota Chrysler Dodge Jeep Ram FIAT

I got on this site to leave a review regarding poor service from Leyla and Dameniel, but I see that I'm not the first to rate this dealer poorly. service from Leyla and Dameniel, but I see that I'm not the first to rate this dealer poorly. More

If I could leave less than 1 star, I would. I would leave negative stars. Absolutely HORRIBLE service, liars, and even now a year and a half later continual issues!! When we purchased the my gr I would leave negative stars. Absolutely HORRIBLE service, liars, and even now a year and a half later continual issues!! When we purchased the my grand cherokee L, it had a badly cracked windshield. It is in our contract that they would replace it, and despite 3 MONTHS of arguing and scheduling and then them never showing up, they never bothered to fix it. We had to pay almost $1500 out of pocket to fix it. Now, a year and a half later, I'm trying to cancel our extended wheel and tire warranty so I can trade it in (at a different dealer, I will never go back to this one, EVER.) and come to find out thru MOPAR, who I resorted to calling today after a month of the dealer blowing me off consistently and never emailing me the paperwork to cancel it, I DON'T HAVE THE WARRANTY I SIGNED AND PAID FOR. This dealer needs to be shut down. In the 20 years I've been buying cars, and the 15 I've been a loyal Jeep client, I have NEVER in my LIFE been treaded so poorly by a dealership, or it's staff. DO NOT go to this dealer. Make the trip and go to the Jeep in Naples, they will treat you right and actually value you as a client!!! More

Had oil changed but I always double check levels when I get home. The washer fluid reservoir was empty, antifreeze level low and oil cap was not on tight. STAY AWAY FROM THIS SERVICE DEPARTMENT. get home. The washer fluid reservoir was empty, antifreeze level low and oil cap was not on tight. STAY AWAY FROM THIS SERVICE DEPARTMENT. More

I purchased RAM 1500 as the trade in my car. I agreed all numbers with sales person and next asked for financing. The person from financial department, the scammer cheated and lied me about fina I agreed all numbers with sales person and next asked for financing. The person from financial department, the scammer cheated and lied me about financing options, he checked my credit score everywhere he could without my permission, my credit score decreased 100 points first. Then he added some protections, insurances without my permission. At home I double checked the contract and he added option for more than $4k. When I came back to fix it they started to play the game with me. One of the worst of my experiences with car dealers. I highly do NOT recommend that dealer. More

Worst service! I brought my 2013 Fiat 500 in mid January because ABS and ESC lights came on. They supposedly fixed the problem. Two months later, the lights came o I brought my 2013 Fiat 500 in mid January because ABS and ESC lights came on. They supposedly fixed the problem. Two months later, the lights came on again and now they tell me they don’t work on cars 10 years old. I brought a 10-yr old car in for service and paid the bill. Now, 2 months later the car is too old to repair but they didn’t fix the problem is the first place. I asked for my money back and some clerk in the service department said I have to get a diagnosis of the problem. More

Horrible Experience! I purchase a 5 Series BMW site unseen (paid $30,000 cash) around the first of February, the sales girl and manager Jack lied about damage on the vehi I purchase a 5 Series BMW site unseen (paid $30,000 cash) around the first of February, the sales girl and manager Jack lied about damage on the vehicle. I have text messages asking if there was any dings, scratches on the call and their reply no. It is March 13th, I still do not have a title for the vehicle or a bill of sale in case I get stopped by the police. I paid cash for the vehicle. I paid $1000 for delivery of the car if it was delivered in two days, it was 4 days. The delivery driver told me that he was on vacation until Monday so Jack knew the car was not going to be delivered in two days. Everything has been a lie and I am seeking legal action. More

Was lyed to for 3 days being told by GM Jarrod that they could get a used car from a "sister dealer" for me to drive. Gave a $500, "good faith" he called it, deposit. Got the run around in several communi could get a used car from a "sister dealer" for me to drive. Gave a $500, "good faith" he called it, deposit. Got the run around in several communications every day saying it was coming today, then tomorrow... Never even got to see the car! Horrible customer service; I've never seen anything like it!! Carson was as helpful as he could be and Jarrod tried to throw him under the bus saying it was his fault!! Stay far away from this dealership!! More

Would not recommend. Even just trying to service my vehicle and fix a warranty issue became a huge hassle. They rescheduled my appointment. Showed up to second appointmen Even just trying to service my vehicle and fix a warranty issue became a huge hassle. They rescheduled my appointment. Showed up to second appointment, after having my car for about an hour and a half the service tech came out and told me that I couldn’t wait for my car, they couldn’t give me a time frame on how long it would take to get to it. After trying multiple times on getting an answer to that my only option was to take a rental/shuttle and they would be in contact. When I pressed the issue in wanting a time frame they said it could be today, it could be tomorrow or even sometime this week I literally went in to have a piece of sunroof fabric out back in. Not acceptable in my opinion. If I would have checked the ratings on this place before hand I would never had went! Horrible ratings in every platform! More

Purchased new Jeep Grand Cherokee L Overland. Several issues with the vehicle. Attempting to contact the dealership to discuss service warranty. Get patched through to finance and left voice mail Several issues with the vehicle. Attempting to contact the dealership to discuss service warranty. Get patched through to finance and left voice mail Tuesday and again Wednesday. No answer again Thursday so sent email via their contact link requesting assistance. Called again Friday morning no answer. Left message with operator asking for GM to return my call. Called again afternoon - no answer. Again, Saturday - no answer. No response to email. Trying to save ourselves a 1.5hr drive to the dealership to address something that could be resolved over the phone. Think you get the picture. Customer service after sale is completely lacking. I should have read other DealerRater feedback well in advance of our purchase. Post sale is just as important as presale. Either you gain a customer for life or they move on to other dealerships and recommend the same to their network. Disappointing to say the very least. More

DO NOT BUY FROM THIS DEALER. They utilize bait and switch pricing and it is an absolute disservice to the brand overall. Better to find a different and more honest dealership. They utilize bait and switch pricing and it is an absolute disservice to the brand overall. Better to find a different and more honest dealership. More