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Santa Monica Maserati Alfa Romeo

Santa Monica, CA

4.7
909 Reviews

1820 Santa Monica Boulevard

Santa Monica, CA

90404

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909 Reviews of Santa Monica Maserati Alfa Romeo

August 14, 2021

Good service and excellent repair the loaner from enterprise was ok. I was aware that I had problems with the suspension now the car run perfect More

by NESSMOADEB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Moore
Aug 16, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 14, 2021

The follow up from this dealership is non-existent when you are bringing in your car in for service. It is also impossible to get a hold of anyone in the service department when you are following up with y More

by SSAAYY10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Casey Obrien, Pedro Leal, Ken Moore
Aug 29, 2021 -

Santa Monica Maserati Alfa Romeo responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out to you. We'd love to get to the bottom of this and turn things around for you.

August 13, 2021

Omg !!!! So grateful for this place they were very professional. Cast was amazing and explained everything to me and made sure my car was safe to drive again !!! More

by Prissyemery
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
Aug 13, 2021 -

Santa Monica Maserati Alfa Romeo responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Santa Monica Maserati Alfa Romeo FIAT, we look forward to having you as one of our valued customers for many more years to come!

August 12, 2021

Pedro was great! Service was fast! I had my GT oil service and inspection. Plus a new battery for my remote. Thank you Pedro and crew! More

by ANGELMOTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
Aug 12, 2021 -

Santa Monica Maserati Alfa Romeo responded

It's great to hear that Pedro and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Santa Monica Maserati Alfa Romeo FIAT!

August 12, 2021

The service was absolutely incredible and very quick. My car was completely ready the next day! I'm very satisfied with the customer service! Ask for Ken, he is the best! More

by Sarahhyam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Moore
Aug 12, 2021 -

Santa Monica Maserati Alfa Romeo responded

Sarah, Thank you so much for your kind words for Ken, and for taking the time to leave us this wonderful feedback!

August 12, 2021

Excellent service. The technician did a thorough inspection and found problems that was covered under warranty. Service department was very honest and did not try to sell any unnecessary work. The More

by marcusdelaat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
Aug 12, 2021 -

Santa Monica Maserati Alfa Romeo responded

Marcus, We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.

August 11, 2021

It was overall a positive experience at the Santa monica Maserati especially dealing with Casey . My car was serviced and delivered on time . Thank you More

by CHITRA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
Aug 11, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for choosing Santa Monica Maserati Alfa Romeo FIAT, your feedback and rating mean a lot to us. We're glad Casey was able to help, and we hope to see you again!

August 11, 2021

Always fast and professional. They do the service much better than any dealership i have ever visited during my twenty five word minimum life time. More

by JCTOLAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien, Pedro Leal, Ken Moore
Aug 12, 2021 -

Santa Monica Maserati Alfa Romeo responded

We appreciate your business and our team looks forward to serving you again soon!

August 11, 2021

Pedro is the best. I had a great experience all around. So friendly and provided accurate information on terms of when the car would be finished. More

by LAMINI77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
Aug 12, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Pedro and our team, and we look forward to working with you again.

August 10, 2021

I brought my car for a few updates and had a great experience overall. Casey was very helpful and knowledgeable. Definitely recommend this location for More

by Aurel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
Aug 11, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Casey and our team here at Santa Monica Maserati Alfa Romeo FIAT.

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