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Santa Monica Maserati Alfa Romeo

Santa Monica, CA

4.7
909 Reviews
Call Dealership (424) 416-3049
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1820 Santa Monica Boulevard

Santa Monica, CA

90404

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909 Reviews of Santa Monica Maserati Alfa Romeo

April 13, 2023

It took HOURS for an oil change. I had an appointment. Felt like my time was not valued. More

by ASHA.ABDELLA@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Pedro Leal, Pedro Leal
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Apr 14, 2023 -

Santa Monica Maserati Alfa Romeo responded

Thank you for your business and this review. We apologize for the long wait but appreciate your patience and your business. If there is anything we can assist you with in the future, please let us know.

April 13, 2023

amazing. Cory and the team could not have been so easy to deal with and just overall spectacular. I tell my friends how amazing Maserati service is and they More

by HEATHER.ABRIGO
Recommend Dealer
Yes
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Apr 14, 2023 -

Santa Monica Maserati Alfa Romeo responded

Thanks for sharing your thoughts about your experience with Santa Monica Maserati Alfa Romeo. We appreciate your business and hope to see you again soon!

April 12, 2023

I'm a repeat customer for a reason Eric is incredible The whole team is awesome More

by Scinfidel
Recommend Dealer
Yes
Employees Worked With
Eric
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Apr 14, 2023 -

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 11, 2023

Pedro is very professional and a nice person, I always had a good experience there. More

by PEJMAN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
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Apr 11, 2023 -

Santa Monica Maserati Alfa Romeo responded

It's great to hear that Pedro was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Santa Monica Maserati Alfa Romeo!

April 11, 2023

Kind people. I am still waiting for this job to be fulfilled. I have paid out $700 and my issue is not resolved. It’s been weeks. TBD More

by MANDY9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken Moore
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Apr 14, 2023 -

Santa Monica Maserati Alfa Romeo responded

Mandy, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Apr 27, 2023 -

MANDY9 responded

Yes. Anytime. Awaiting the outreach.

April 10, 2023

The rep Pedro knew his Giulia and resolved the issues. Pedro arranged for a loaner too ! More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
Report | Print
Apr 11, 2023 -

Santa Monica Maserati Alfa Romeo responded

Frank, Thank you so much for your excellent review! We are so glad that Pedro had the opportunity to work with you, and we are thrilled that you found your experience with us here at Santa Monica Maserati Alfa Romeo to be a positive one. Please don't hesitate to reach out if you need anything else.

April 10, 2023

Achieved the service that I was looking for. Only wish the prices were not as high simply to purchase and program a second key. High prices incentivize black market. More

by YouSentThisToMe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
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Apr 11, 2023 -

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to share your thoughts on working with Casey and our team. We're glad to hear we delivered such a great experience!

April 07, 2023

They are the best, great to work with. I would recommend them to anyone. Thank you! More

by jeffrey.scalet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
Report | Print
Apr 08, 2023 -

Santa Monica Maserati Alfa Romeo responded

Jeffrey, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Santa Monica Maserati Alfa Romeo, we look forward to having you as a valued customer for many years to come!

April 07, 2023

Brian provided courteous, prompt service and kept me informed when my car was ready to be picked up. They even cleaned the car for me! More

by michele.sordi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Hendricks
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Apr 08, 2023 -

Santa Monica Maserati Alfa Romeo responded

Michele, Thank you for your business and this review. We're happy to hear Brian and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 06, 2023

My blind spot sensors weren’t working properly, so I dropped my Maserati Ghibli off Santa Monica Maserari for repairs. They fixed my sensors perfectly! Thank you so much! More

by Destiny Huffman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Moore
Report | Print
Apr 08, 2023 -

Santa Monica Maserati Alfa Romeo responded

Destiny, Thank you for taking the time to share your thoughts on working with Ken and our team. We're glad to hear we delivered such a great experience!

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