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Santa Monica Maserati Alfa Romeo

Santa Monica, CA

4.7
909 Reviews

1820 Santa Monica Boulevard

Santa Monica, CA

90404

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909 Reviews of Santa Monica Maserati Alfa Romeo

March 22, 2022

Excellent service from the first interaction until receiving the car back. Courteous professional and fair price. Thanks for all your wonderful job More

by DRSYAMINI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
Mar 24, 2022 -

Santa Monica Maserati Alfa Romeo responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Santa Monica Maserati Alfa Romeo FIAT!

March 21, 2022

This is my second vehicle purchase at this Alfa Romeo dealership. I do not mind making the long drive from home because I know that I’m going to get the best deal on a car. Thank you to Kevin and Ross fo More

by carmen0776
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ross Samya, Daniel Acevedo, Kevin Krumpak
Mar 22, 2022 -

Santa Monica Maserati Alfa Romeo responded

Here at Santa Monica Maserati Alfa Romeo FIAT, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

March 19, 2022

Pedro is awesome and goes the extra mile to make sure my vehicle is taken care of. Always a good experience and the rest of the staff is great. More

by GENTDESIGN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
Mar 21, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Pedro and our team, and we look forward to working with you again.

March 18, 2022

First time dealing with this dealership. Brand new car with 80 miles had to go in for 5 days More

by Rfmoshtael
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Ken Moore
Apr 05, 2022 -

Santa Monica Maserati Alfa Romeo responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

March 18, 2022

The service department is very professional. I appreciated the Alto rental service while my car was being worked on. More

by LJohnston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Moore
Mar 21, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you for choosing Santa Monica Maserati Alfa Romeo FIAT, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 18, 2022

Eric Martin the general manager was very helpful and Sylvia in service was through and awesome! More

by BETHHAKES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sylvia
Mar 21, 2022 -

Santa Monica Maserati Alfa Romeo responded

We appreciate your business, Beth, and our team looks forward to serving you again soon!

March 17, 2022

We received world class customer service from Frank and Ross. The experience was pleasant and fun and they made us feel like family. More

by AERIALPOWERS23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ross Samya, Nick Argos, Frank Cook
Mar 17, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you so much for choosing Santa Monica Maserati Alfa Romeo FIAT! Congrats on your new purchase, and let us know if we can be of any more assistance!

March 17, 2022

Service Advisor Kenneth Moore is the reason I go to this dealership and not Champion in Downey. He’s completely professional, courteous and has impeccable taste in his selection of bow ties. Santa Monica is More

by stevenhirohama
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Moore
Mar 17, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you so much for your excellent review, Steven! We are so glad that Ken and our team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Santa Monica Maserati Alfa Romeo FIAT. Please don't hesitate to reach out if you need anything else.

March 17, 2022

Sadie provided tremendous customer service. She was very friendly and great at communicating the status of my car throughout the day. More

by Kameron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sadie, Ken Moore
Mar 17, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 15, 2022

Everything went very smoothly, from drop off to pick up, thank you for detritus my loaner for the day. More

by TAZ.DAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
Mar 16, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Santa Monica Maserati Alfa Romeo FIAT.

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