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Santa Monica Maserati Alfa Romeo

Santa Monica, CA

4.7
909 Reviews

1820 Santa Monica Boulevard

Santa Monica, CA

90404

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909 Reviews of Santa Monica Maserati Alfa Romeo

September 05, 2022

Excellent service and great price. Both Steve and Elena went out of their way to make it a pleasant experience. More

by ara4asa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elena Redkin, Steven Marcotte
Sep 05, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you for sharing your experience with us! We're happy to hear it went well with Steven and Elena and we hope you enjoy your new vehicle. We truly appreciate your feedback!

September 05, 2022

Professional, helpful and prompt service with scheduling ease. Friendly staff and convenient customer lounge onsite More

by tonissteele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
Sep 06, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 03, 2022

The staff were very professional and informative. The Customer Service was great. They went above and beyond to get the best deal. More

by francinejohnson18
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ross Samya, Daniel Acevedo, Kevin Krumpak
Sep 05, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 02, 2022

Great service. Excellent knowledge of vehicle needs. Very timely. Lunch was a great touch as well since I had to get more done than I came in for. Love a good car w More

by jsmn.wlsn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sylvia
Sep 02, 2022 -

Santa Monica Maserati Alfa Romeo responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 02, 2022

Good customer service and great extended warranty option. Definitely recommend. Convenient location also and knowledgeable staff. More

by Jackie W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Argos, Pedro Leal
Sep 05, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Santa Monica Maserati Alfa Romeo FIAT.

September 02, 2022

Everyone was pleasant, knowledgeable and provided answers quickly. The staff is very professional and I’d recommend the service center to colleagues and friends. More

by Rob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sadie-and blonde Latina (can’t remember name)
Sep 02, 2022 -

Rob responded

Great team!

September 02, 2022

Organized, respectful , welcoming Resolving the situation with kind manner and great work, Clean, facilitating the procedure for costumers More

by DR_AREZABONAKDAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
Sep 05, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Santa Monica Maserati Alfa Romeo FIAT. Please don't hesitate to reach out if you need anything else.

September 02, 2022

Ken was great & I appreciate his high energy & I also appreciate the Aldo ride home. But quoting me $1400 for brakes is corruption. I was able to get my brakes done for $500. B/c of that I’ll never bri More

by trevorg03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken Moore
Sep 08, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

September 01, 2022

My service advisor Ken was very attentive and very quick to respond. Vehicle was in and out from service. More

by angel.jimenez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Moore
Sep 01, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Ken delivered such a great experience!

September 01, 2022

Casey always takes the best care of me. He makes me feel heard and attention paid to when I tell him issues I have with my car. He’s the main reason I’ll keep coming back for service. More

by AMBERMMCIVER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
Sep 02, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you so much for your kind words for Casey, and for taking the time to leave us this wonderful feedback!

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