Santa Monica Ford Lincoln

Great place to buy a car. Wonderful staff and management. The process was fast and easy and got a great deal. Simply said, buying a car here was enjoyable. The process was fast and easy and got a great deal. Simply said, buying a car here was enjoyable. More

Steer clear of this dealership WARNING: If integrity and accountability is important to you then don’t purchase a car from Santa Monica Ford!!! STAY AWAY FROM THIS DEALERSHIP!!! I WARNING: If integrity and accountability is important to you then don’t purchase a car from Santa Monica Ford!!! STAY AWAY FROM THIS DEALERSHIP!!! I bought a Ranger off the showroom floor. It had a lift and bigger tires and I wanted a test drive. But it was too difficult to take it out of the showroom. So they offered a test drive of another Ranger without the lift. Shortly after purchasing the truck it completely stalled in the middle of a turn with oncoming traffic. It scared us so bad we took it right back. They asked that I return another day. So I contacted Allan Nanas, the owner. He said he’d help. He did have the truck picked up and took it to the off road shop that did the adjustments. I appreciated that. They had the truck a while but returned it with smaller tires because the other tires were too big and rubbed on the wheel wells when I turned the truck. So they returned the truck which was different than the truck I purchased. In the first month I only drove it 100 miles because my fiancé and I were worried it would stop in the middle of traffic again. In all they had the truck on and off for about a month after purchase. So I spoke with Benny, the fast talking finance guy who seemed like he was raised by a used car salesman, and Solomon who sold me the car and knew almost nothing about the truck I bought. They said they would get me reimbursed for the month that they held the truck and I wasn’t driving it. Benny or Solomon never called. I called the shop no less than 10 times. Benny NEVER returned my call. I contacted the owner, no return email or call. There was a significant problem, and the tires still rub the wheel wells. NOBODY at the dealership took accountability for it or assisted me in any way after purchase. This dealership is so unprofessional and so lacking in integrity. Typical used car salesmen selling new cars. I would never return for any reason. My fiancé bought from Keyes in the Valley, her experience was far better! More

Purchase of a new Ford Escape When I walked into Santa Monica Ford to look at new Escapes, it was like coming home. I have been a client for over 25 years and again I was not disap When I walked into Santa Monica Ford to look at new Escapes, it was like coming home. I have been a client for over 25 years and again I was not disappointed. Working with Vernon Miller and Todd was a complete pleasure. More

Patience and value. We shopped for SUVs with 7 passenger capacity and the Fords simply crushed the competition in terms of base model features and overall quality for the We shopped for SUVs with 7 passenger capacity and the Fords simply crushed the competition in terms of base model features and overall quality for the dollar. We browsed SM Ford twice and were met by Vernon Miller who was exceptionally well informed about the features helpful. He was energetic and enthusiastic but we never felt pressured for a moment. His confident low pressure style worked for us We returned twice before purchasing and when we were ready we got what I believe is an exceptional deal on a Ford Flex. It is ideal for our current needs, Thank you Vernon for taking such great care of us. We came away feeling like we got the perfect car and had a very comfortable purchasing experience. We will likely return to shop when the time comes. Great service! - Jay Fisher More

Great service! All the people I interacted with were amazing. Very happy about the whole experience! Quick and seamless process. Got out of the dealership a happy ma All the people I interacted with were amazing. Very happy about the whole experience! Quick and seamless process. Got out of the dealership a happy man. More

Satisfied I've been bringing my Ford Escape Hybrid to Santa Monica Ford Lincoln for 7 years. I'm a very satisfied customer! Anytime there are issues they resolv I've been bringing my Ford Escape Hybrid to Santa Monica Ford Lincoln for 7 years. I'm a very satisfied customer! Anytime there are issues they resolve them quickly. More

Great Buying Experience Allen was very helpful and pleasant to work with. No added pressure to buy the car or extras. We drove over 150 miles to look at the vehicle and it wa Allen was very helpful and pleasant to work with. No added pressure to buy the car or extras. We drove over 150 miles to look at the vehicle and it was as described. No surprises. The finance manager was very helpful as well and didn't add any pressure to buy extras. Both he and Allen explained the options available for extended warranties. We bought a warranty based on their honest presentation of the product. Nice to do business with people like that. More

Service is perfect. Facilities not. Cramped 20th century quarters. The whole thing is in desperate need of demolishing and building a brand new dealership w/service on the same square fo Cramped 20th century quarters. The whole thing is in desperate need of demolishing and building a brand new dealership w/service on the same square footage. Mario and associates should be awarded a medal of honor for being able to do their job properly and professionally in those conditions. Will return for best customer service. Alex More

Service Advisor Greg Greg took care of the issue and waited for me to get to dealership to go over everything. Problem was solved and I left very happy. Greg took care of the issue and waited for me to get to dealership to go over everything. Problem was solved and I left very happy. More

Great service! I brought my 2017 Expedition in for service and my service advisor was Mario Rea. He gave me an estimate for oil change and multi-point inspection. W I brought my 2017 Expedition in for service and my service advisor was Mario Rea. He gave me an estimate for oil change and multi-point inspection. When I asked if the vehicle needed anything else, he said it might need 2 air filters but he would have the mechanic check them before he replaced them. When I asked if I could get a spare key made, he took care of it. I am very happy with the service at SM Ford. Mario Rea is courteous, efficient and professional. The total bill and wait time were what I was told they would be. Great job by all. Thanks much! More