Santa Monica Ford Lincoln

They didn't keep the promises when I purchase the vehicle Didn't check the tire pressure Didn't check the tire pressure More

All the service technicians (Naomi, Shawn/Shavin and younger African American female), I can’t remember her name that assisted me from the time that I called on the phone to the point when I brought my younger African American female), I can’t remember her name that assisted me from the time that I called on the phone to the point when I brought my car in for service. They listened to my concerns and explained what was going to happen and estimate time on when or how long my wait would be. I even got a complimentary card for coffee. And I appreciate the mechanic as well in finding out what the issue was and being able to repair it so I feel safe in driving my vehicle on the road and back home to Arizona when I return. More

Very efficient and job well done! Great communication and friendly. Always a pleasure to work with! Great communication and friendly. Always a pleasure to work with! More

Nice upgrade from their old location, it was about time! Nothing wrong with a shiny new toy! Nothing wrong with a shiny new toy! More

The dealership was very very friendly and helpful with our purchase of our new Ford vehicle and I would highly recommend Santa Monica Ford Lincoln to anybody interested in purchasing a Ford or Lincoln pro our purchase of our new Ford vehicle and I would highly recommend Santa Monica Ford Lincoln to anybody interested in purchasing a Ford or Lincoln product More

Abjectly poor customer service experience! Just went into this location to discover that my safety recall appointment "was not booked in the system" despite having spent time on the phone w Just went into this location to discover that my safety recall appointment "was not booked in the system" despite having spent time on the phone with a service advisor setting it up weeks ago. There was no acknowledgement of the error made and that I had come in for no reason, the advisors presented as baffled. A new appointment was set up without need to ask for my vehicle and personal details so I don't believe that the services team were honest about the cause of this mishap. There evidently was a record of myself in their systems. More

I have been purchasing my vehicles from Bob Kane and Santa Monica Ford for over 15 years, their quality of customer service is superb. In the past they have provided low rates and low payments. They alw Santa Monica Ford for over 15 years, their quality of customer service is superb. In the past they have provided low rates and low payments. They always look for ways to get ford rebates and other discounts to get you the best price. Recently I purchased a 2023 ford bronco and I am satisfied with my purchase it was definitely worth the wait. More

We had very good experience. The service and the assistance by Shimon and Brian was amazing. We're really happy with our choice of the Maverick. The service and the assistance by Shimon and Brian was amazing. We're really happy with our choice of the Maverick. More

New Location / Operation scale down / Horrible Experience with Shawn Rose (arrogant and not service oriented at all) Been a client with them for 3 years servicing my two vehicles and dealing with Greg Sar with Shawn Rose (arrogant and not service oriented at all) Been a client with them for 3 years servicing my two vehicles and dealing with Greg Saray who has always been great. Two days ago, I came in to their new location and dealt with Shawn Rose who told me that since they scaled down operations, they needed two days to service my car that had the Engine Alarm on. Since I cannot leave my car for two days, I made an appointment for another day so it could be service then. When I showed up, I was told that they needed two days to service my car again! Unbelievable! I explained that this was not possible and this is why I had made an appointment to be told that I was wrong and was told that it would still take two days! I know that this was untrue as I would never have agreed to this since I need my car every day! Shawn Rose was arrogant, only insisted that I was wrong and offered no solution! Good thing that they scaled down as I will NEVER AGAIN go back to this Service Center and will bring my business elsewhere! More

These guys tell Lies don’t return my emails The lost my new wheels and tyres, stop the crap do the right thing and either replace these wheels or pay me out , this isn’t going away new wheels and tyres, stop the crap do the right thing and either replace these wheels or pay me out , this isn’t going away More