Santa Monica Ford Lincoln

Helpful, knowledgeable, and price competitive they worked with us to arrive at a deal on a Mach E with us to arrive at a deal on a Mach E More

The folks in the parts department are great and have been for years. The rest of the service department is sub-par. In my case there was a repair needed to make the car drive able and when I called to make for years. The rest of the service department is sub-par. In my case there was a repair needed to make the car drive able and when I called to make the appointment they couldn’t see me for 3 weeks. With the regular scheduled oil change they would not give me the requested paperwork documenting my repair detailing the work actually done when requested. This is the second interaction like this I’ve had with their service department in the last 4 years and it has not improved. More

The old bait and switch. Had an appointment to drive a GT350 shelby. Was told it would be brought up from the basement and ready to drive. After I drove an hour and a half to Had an appointment to drive a GT350 shelby. Was told it would be brought up from the basement and ready to drive. After I drove an hour and a half to view this vehicle, the one that they had cleaned and ready to drive was the GT 500 and the car I went to look at was still in the basement covered in dust and grime. The one that they had ready to go was $30,000 more! They kept pushing me towards the more expensive car. When they finally brought up the one I came to look at which had a $65,000 price tag, they started adding all of these additional costs bringing the car up to $79,000. False advertising, bait and switch, horrible service, never go back. More

DO NOT DO BUSINESS WITH THIS COMPANY. The car was advertised on a couple of sites for sale. Speaking to them by phone I was told the price was 37,500 and told them I would be coming from The car was advertised on a couple of sites for sale. Speaking to them by phone I was told the price was 37,500 and told them I would be coming from out of town. Once I got to the dealership and viewed the car we sat with the salesman. He didn't know much and then had the sales manager speak to us. He works up number and then give me a price that with tax and license seemed high. I asked and he says there are additional items that we have done to the car like Door edge guards ($1050, GPS tracking for another $1000 and Paint protection for another $1000. I told them that is not what you advertised. He's response was The ad says there may be additional marks ups. I said I don't want them and he says they will not remove or reduce the cost. $1000 for 2 thin plastic strips on the edge of the door??? Then says ok i can do a little discount of $100. Then once I get to the finance office (and I paid cash) the price is high and says oh the license or something just an estimate. I said he told me this price and the finance guys says that's was it is. I can't change it. So what he told me was not true. He lied and told me a price and you just change without regard to what price the manager told me. Besides that I found issue with the side airbags and also hands me 1 key. Asked where is the other key. We are not a BMW dealership you have to go there to get another one. Yeah $550 for one and $450 to fix the airbag. None of this was reveled to me until the deal was done. Also NO warranty of any kind. I said if I drive it off the lot and it breaks do on the street in front of your place I'm out of luck?? He said YES. This is one of the most unscrupulous and shady dealers I have ever deal with. More

If I could leave less stars I would. I did a lease buy out at this dealership on Oct 20. Unfortunately, my next lease payment was scheduled for Oct 22 and it was too late to cancel th I did a lease buy out at this dealership on Oct 20. Unfortunately, my next lease payment was scheduled for Oct 22 and it was too late to cancel that payment. I was assured that it would be easy to get a refund for that final payment as it should never have occurred. Santa Monica Ford has been trying to give me a partial refund for weeks. I've called Ford Credit multiple times and they have adamantly assured me that I am owed a refund in the full amount from the dealership. The dealership is telling me they only owe me the partial amount. It is now Nov 14 and there has been no resolution. I have called multiple times nearly every day and am only able to get ahold of them once every 1-2 weeks. They do not respond to voicemails either. It is getting ridiculous at this point. Also, at this point they are fighting me over $92. It has nothing to do with the money, it is the principal. Specifically, it is Tommy i sales, Kevin in finance and Alexis in the business office who have been the slow down. Horrendous. More

Just bought the new Mustang Mach-E this weekend and had a great experience with the dealership. The sales person, sales manager, and finance person were all great and very helpful. The transaction was very great experience with the dealership. The sales person, sales manager, and finance person were all great and very helpful. The transaction was very straightforward and they were very upfront and open about everything, which is often not the case when buying a car. But SM Ford made the process pretty great and I'd use them again and I highly recommend them. More

I’m going to make sure I tell everyone to NOT EVER buy a car here. I let myself get sucked into all the flattery and “special” treatment and ended up taking the biggest screwing I’ve ever experienced on a c car here. I let myself get sucked into all the flattery and “special” treatment and ended up taking the biggest screwing I’ve ever experienced on a car deal. I was flat out lied to by my salesman repeatedly. I trusted what I was told but found out later it was lies. After discussing it with them over the phone and promised a call back from management, I haven’t heard another word from them. If you like being lied to and cheated and ignored, this is the place to go. More

The mobile oil change I received was excellent! Mark, the guys were here right on time, performed the service and cleaned up beautifully… Excellent excellent service Mark, the guys were here right on time, performed the service and cleaned up beautifully… Excellent excellent service More

Santa Monica Ford is the Most Awesome Car Dealer. Eddy (salesperson) and Tommy (sales manager) were truly supportive. My purchase was completed in a timely manner. Thus, based on my car’s buy Eddy (salesperson) and Tommy (sales manager) were truly supportive. My purchase was completed in a timely manner. Thus, based on my car’s buy positive experience, I feel confident in recommending this dealership to anyone who is in the market looking to buy a high-quality car performance. Thanks for all the help & excellent customer service. More

The purchase never happened. This is a transaction that took place in person at the Santa Monica Ford Lincoln dealership on 08.26, where I spent most of my day. There was no This is a transaction that took place in person at the Santa Monica Ford Lincoln dealership on 08.26, where I spent most of my day. There was no attempt at keeping me up to date on the transaction. I called to get an update. The delay I was told was caused by the battery which needed replaced (on a brand new car) and on financing. Today, 09.07, I still have not heard from the dealership. Apparently they don't care about the customer relationship. More