Santa Monica Ford Lincoln

bad sales service never answered my question and quote, very unprofessional, , so I guess you are too busy to sell cars, no problem, we bought chevy instead, cheaper be never answered my question and quote, very unprofessional, , so I guess you are too busy to sell cars, no problem, we bought chevy instead, cheaper better and great services and sales over at chevy More

Quick and simple Worked the deal online with Victor, very responsive and quick. Went in, car was ready and cleaned, sign paperwork and walked out about 2 hours later. Worked the deal online with Victor, very responsive and quick. Went in, car was ready and cleaned, sign paperwork and walked out about 2 hours later. More

Bad customer service and also unprofessional I took my 2015 Lincoln MKZ in because of a recall and also for the rear camera not working. Asked for a loaner. I was told that I am not entitled to o I took my 2015 Lincoln MKZ in because of a recall and also for the rear camera not working. Asked for a loaner. I was told that I am not entitled to one, which is not the case according to the Lease documents. I was told that most likely the camera does not work because I pair my I-phone 6 with the car. I left the car there and ask for a ride back to my house. I was told by the driver after giving him my address that according to Co policy the limit is 5 miles. I told him that I am not sure about the exact distance, but I think it is around 5 miles. We got on the highway and after less that 10 minutes he told me that he thinks it is over the 5 miles and he will have to drop me off. I asked him to exist the freeway which he did and I had to continue to walk from the exit back to my home. I was very upset. When I came back they said it is the phone that caused the problem and I should get in touch with Apple. There system is based on Microsoft. He said that they re-set the system and it is working fine now. When I got back to my house and tried to back into my Garage the camera did not work again. I called Lincoln "In Vehicle Technology" Tec. support and I was told by them that this not true. The phone has nothing to do with the camera and that the dealership did not follow protocol. They should have call Tec Hot Line before they reset the system. I leased this car with safety in mind and having the rear camera was one of my main consideration. Don't buy a car from them and never take it for service there. You will be disappointed and upset like me. More

Over priced and as a long time customer felt duped. Over priced,will suggest premature unnecessary repairs. Also had a 3 pm appointment for smog check and Daniel acted like it was a huge inconvenience. Over priced,will suggest premature unnecessary repairs. Also had a 3 pm appointment for smog check and Daniel acted like it was a huge inconvenience. More

A fish rots from the head down Santa Monica Ford (SMF) is owned and operated by a guy named Ron Davis. Personal experience: Our 6-month old Ford Fiesta SFE, which we had leased Santa Monica Ford (SMF) is owned and operated by a guy named Ron Davis. Personal experience: Our 6-month old Ford Fiesta SFE, which we had leased from a different dealer had to be towed to SMF because the engine was overheating. The issue was diagnosed as a defective part. We were told it would take 3-business days to get the part in. The part came in a day earlier than estimated and we were informed the car was ready. When I went in to pick up the car, I informed Mario Rea, the service rep that distance driven showing on the car was in kilometers and not miles - this had caused problems with my previous car when I had to trade it in. In indicating this, I apparently crossed a line with Mario, which I shouldn't have. Realizing Mario was happy to go to the car and get the distance in miles, I offered to go for him. I was told that I should and I did. When I returned, I was made to sit and wait like a child in the principal's office, until Mario decided that he had to finally deal with me since no one else was available. After the change was made, I went over to the cashier to check out. I asked if I could speak to the Services Manager. I was told the Jenna, the cashier that he had left for the day - later it turned out to be incorrect. She asked me why I need to speak to the service manager and if she could help me since she was also the "Customer Relationship Manager". I started explain my frustration with Mario and how he had treated me poorly. As I was speaking to Jenna, Mario started screaming at me across the room and walked over to the area I was standing in a threatening manner. As I told him to back off and that I wasn't speaking to him, he told Jenna to "call the police". So Jenna picked up the phone and started dialing - I assumed the police. Within minutes the Service Manager who had "gone home" came over to the services department. As the manager walked in, Mario said, "xxxx with this. I'm getting the xxxx out of here". At this point, I simply asked for the Service Manager's business card and left. The next morning, I went back to the dealership and asked to see the General Manager. Well, lets just say, my experience with the GM/Owner, Ron Davis made Mario Rea look like a gentleman and a scholar. If you have any option other than Santa Monica Ford - my advice is to TAKE IT. Ford Motor Co should not associate itself with these clowns. Accuracy of my experience & comments: Don't take my word for it. Check out the other reviews here and on Yelp. More

Victor Ramirez was a terrific salesperson I worked with Victor Ramirez and bought a Ford SUV. He was the only salesperson in Southern CA (I went to several) who knew about his product, but who I worked with Victor Ramirez and bought a Ford SUV. He was the only salesperson in Southern CA (I went to several) who knew about his product, but who also went the extra mile to research and find exactly what I was looking for. He always returned my emails, even when I bothered him on his days off, and made the final purchase go very smoothly. I am just so glad he put in that extra effort and I got the very hard to find car I wanted. More

Terrible Customer Service I've called many times and gone in twice, and these people act like it's a huge inconvenience for them to have to fix my car. They are not in a rush t I've called many times and gone in twice, and these people act like it's a huge inconvenience for them to have to fix my car. They are not in a rush to help you, are rude, and make you feel like a nuisance for asking them to fix your car. I mean, really, the gall! Taking my car to the dealership to have it fixed! You're right, Mario. I'm out of line. You're right to treat me like pond xxxx. I recommend going to Star Ford in Glendale. It's far away but they're always super nice and accommodating. More

Excellent Customer Service My experience at SM Ford was absolutely great to say the least. I give 5 stars to Santa Monica Ford for the excellent customer service that was provid My experience at SM Ford was absolutely great to say the least. I give 5 stars to Santa Monica Ford for the excellent customer service that was provided to me by Justin and Tim Kamotto, they were excellent in helping me pick my car which is a ford mustang, [I’ve been wanting this car since I was a teenager and my dreams finally came true]. These two gentleman had an amazing attitude and made me feel right at home I began my process over the telephone with Justin which made things easier and so much faster once I made it to the dealership. I was only there for a couple of hours and was able to enjoy the rest of my day in my new car. The reason I turned to Santa Monica Ford when I was in the market for a new car was because Justin made me feel at ease in initially speaking to him over the phone, many other dealers were calling but Justin was so friendly and didn’t make me feel like he was a salesman he really listened to what I wanted. I found this dealership through the Internet, and I was extremely happy with my choice. I was used to traditional dealer tactics, and I was very concerned with the idea that they might pull a fast one, since I was a lady and my husband was not able to go with me and it turned out to be the best car buying experience I’ve ever had and the most satisfying for me it’s been a really long time since I’ve smelled the new car smell unless. I will definitely look to this dealership first when I am looking to purchase my next vehicle and hopefully Justin and Tim Kamotto will be there because they’re the ones that made my experience so pleasant. More

HORRIBLE Unethical. Reprehensible. Bordering on criminal. My experience with SM ford has been nothing short of horrific. I will be contacting my attorney re le Unethical. Reprehensible. Bordering on criminal. My experience with SM ford has been nothing short of horrific. I will be contacting my attorney re legal action and the better business bureau. More

Worst Ford dealer I have ever been to. I am originally from Detroit, and now live in Santa Monica. I tried calling into the dealer to get a quote on four new tires. The operator connected me to the part from Detroit, and now live in Santa Monica. I tried calling into the dealer to get a quote on four new tires. The operator connected me to the parts department. The guy who answered the phone was extremely rude to me. He kept cutting me off, and talking over me, not allowing me to speak. His tone was very demeaning and kept raising his voice. When I finally got a word in, I explained that I also need a price for a discount that I wanted to apply. That made him more angry and said I needed to speak with the service department for that. No problem, I said, please connect me to that department. When connected to service, the employees there said they were unable to look up the discount for me, and only the service manager can help with that. They said they will connect me to the service manager. I tried for two days straight to get a hold of the service manager for help. After getting the run-around from the receptionist (Oh mam, I'm sorry, he's in a meeting. Oh I'm sorry, he's with a customer. Oh I'm sorry, he's out to lunch), being sent to voice mail repeatedly (and yes, I left multiple messages that were ignored), and just out right ignored, I made a trip personally to the dealer to get a quote. I FINALLY see the service manager, and he could care less that I'm there, or that I have been trying for 2 days to get a quote on tires. He gives me incorrect information on tires. He keeps giving me the full retail value rather than the discount price. When I bring the error up, he insists it is correct. It is not. He says he will put the quote information in my file so I have it when I return to buy tires. Then, while I am still sitting in the office with him, he starts doing other paperwork and ignoring me. Oh, I guess you are done with me then?? How rude!! I thank him for his time and walk out of his office. Then realizing he didn't take down ANY of my info to enter my quote info into my file, I return and say, "you don't have my info. Should you take it down so you can enter it in?" He looks extremely uninterested and takes down my phone number. I say, "How about my name? Wouldn't that be helpful info?" He takes my first, not my last name. Then he slings the piece of paper with my info onto a pile of papers that he will never look at again. I have never been so poorly treated at a dealer, and will not be returning there (obviously). I highly recommend avoiding them! More