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Santa Monica Ford Lincoln

Santa Monica, CA

Overview
Reviews
Vehicles
3.8
124 Reviews
Call Dealership (424) 231-4842

1230 Santa Monica Blvd

Santa Monica, CA

90404

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Showing 124 reviews

December 19, 2024

Very poor service and they don’t know their own car! I have a Mach-E and they don’t understand how it works. More

by Stephanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Corry Baum
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Dec 19, 2024 -

Santa Monica Ford Lincoln responded

Hello Stephanie, my name is Jason Cook and I am one of the managers here at Santa Monica Ford. I do apologize for any inconvenience that this last visit may have caused you and would like to improve on that. Would you mind giving me a call here at the dealership (310) 451-1588 so that I can understand more about the situation. I really do want to hear from you and do my best to make things right. I appreciate your time and look forward to speaking to you.

December 03, 2024

Sales staff is polite and facility is clean and nice. Good selection of cars. I rated one star because I had to walk away from a deal where the terms were changed last minute to raise the price above wha More

by Disappointed.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I don’t have the managers name who changed the deal
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Dec 03, 2024 -

Santa Monica Ford Lincoln responded

Hello, my name is Jason Cook and I am one of the managers here at Santa Monica Ford. I am very sorry to hear that you had that type of experience here. Would you mind sharing more information about the interaction where I can see how I can correct it. Is there a possibility of calling me at the store tomorrow any time after 10am so that I can learn more. I apologize for any inconvenience and appreciate your feedback. I look forward to hearing from you.

December 02, 2024

Great service. They picked up my car at house and dropped it off when they were done. Fast and efficient. More

by szipper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corry Baum
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November 28, 2024

Highly recommended, extremely professional. Super fast and gave me an amazing deal. Ask for Brian or Sam. More

by ugooliva64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian, Sam and Benny.
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November 27, 2024

Mislead me about features on car and lied about recalls on the model I wanted More

by larachavez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Anthony, Corry Baum
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November 11, 2024

I love Santa Monica Ford. We have purchased three Fords and serviced four Fords here. They have been great through the years. This dealership has the best people and some have More

by thegleitmans.ca
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Lane, Wade, and others, Corry Baum
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November 04, 2024

I was treated like a star by every employee I came in contact with. Great experience. More

by seramouth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Lane, Simon K, ....
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October 25, 2024

Sales man Sam was awesome. Airbed with us to make a deal that made sense for all More

by jonvahan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Simon, Corry Baum
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October 18, 2024

Excellent service and follow through. Nataly was wonderful. She did everything possible to make the deal work. Even picked me up at the airport with coffee and a smile! Simon did the fin More

by Judylittle.54
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
N/A
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October 11, 2024

Super quick and mobile response to my battery issues ! Professional care. Came within the hour and then I was able to get on the road. More

by Mtorchin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanette
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