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Santa Monica BMW - Service Center

Santa Monica, CA

4.1
1,465 Reviews

1,465 Reviews of Santa Monica BMW - Service Center

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October 30, 2024

No one called me to tell me my car was ready, I came in and they said 10-15, came back 15 more, had to wait another hour and they brought the wrong car out. JC was the only guy that was helpful that actual More

by JLT5178
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Clark
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2024

I have purchased and serviced all of my BMWs form SM BMW for over 20 years and have never been disappointed in the service, cleanliness and overall "vibe ". It i hard to maintain this consistency and I am t More

by LESLIE.MAYER
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Zubko
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2024

Francisco was so informative in helping me understand what was going on with my car. I felt very well taken care of and knew my car was in good hands. Shane has been very helpful in scheduling and keep More

by saunderskim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco and Shane
October 27, 2024

Took my car in because I had an error message on my dashboard. They suggested that I get my oil changed ahead of time I did so but they never reset my computer so my computer continues to tell me that More

by LETMEJIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
October 22, 2024

Very fast and efficient service. I was kept informed of what was being done - even a video of the mechanic pointing to each repair item. More

by TOMGLOVER222
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Pleitez
October 21, 2024

The dealership proved to me that they see their customers primarily as entitled individuals whom they disrespect, and hence believe it is acceptable to leech from them every possible dollar. In the future I More

by Turbo Charged
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 19, 2024

Making the appointment was convenient, the work was done on time and Shane was very professional. More

by BARRYEV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
October 19, 2024

Chris Myers is a great asset to this dealership, he is very knowledgeable and goes out of his way for you to have a great experience. More

by shahram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 19, 2024

Sal was very helpful. I would recommend this dealership. Understanding respectful with fast service . I will visit them for my BMW needs More

by MIKAYEL300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal and Brandon
October 18, 2024

Loaner car was ready and my car was repaired. Car service team was really great too! More

by DENISEWEAVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Cueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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