Santa Monica BMW - Service Center

Air filter, spark plugs, oil change and inspection took 8 hours. No call back on eta of when the car would be ready. Once i got the notification the car was ready. I was standing outside waiting for my car f hours. No call back on eta of when the car would be ready. Once i got the notification the car was ready. I was standing outside waiting for my car for 30 minutes. They forgot to wash it. Mid experience. Would not recommend. More

Great communication, great follow up, and when there was a miscommnication about an issue with my car they made plans to go above and beyond to resolve my issue even though I was in error. I won't bring a miscommnication about an issue with my car they made plans to go above and beyond to resolve my issue even though I was in error. I won't bring my M5 or future BMW's anywhere else for service. More

Awesome! professional customer service. Worked in my car with excellence. Will always return. Thank you Lina professional customer service. Worked in my car with excellence. Will always return. Thank you Lina More

Alex and his team were once again above and beyond to make my repair smooth and fast. can't wait to use them again make my repair smooth and fast. can't wait to use them again More

Left my car for over seven days for diagnosis with no diagnosis. No call back from service manager. Most probably a problem that was supposed to be fixed on the last time my car was in the shop. diagnosis. No call back from service manager. Most probably a problem that was supposed to be fixed on the last time my car was in the shop. More

I was not happy that the first time I made an appointment, no one bothered to tell me I would need to leave my car for 2 days, so I went down there for nothing. So, make an appointment with a lon appointment, no one bothered to tell me I would need to leave my car for 2 days, so I went down there for nothing. So, make an appointment with a loner car. Things were good for about a week and then, the SAME problem happened....my coolant was leaking, so I had to take my car in again, having to wait another week to get my car in. Turns out the mechanic did a crappy job the first time and only looked at one hose. I was very irrigated I was still dealing with this. Then, when I finally went to pick up my car, it took over 15 minutes to get it to me. I was really tired of wasting my time. More

BMW Santa Monica and Cristal Pablo took great care of me and my car after I had trouble with one of my tires/wheels. and my car after I had trouble with one of my tires/wheels. More

I received excellent customer service and great communication regarding my six thousand miles oil service and inspection. communication regarding my six thousand miles oil service and inspection. More

They dented my hood and are accepting no responsibility. Not what I would expect from a BMW dealer. Not what I would expect from a BMW dealer. More

I have bought 3 BMW'S from this dealership ,very satisfied with the level of customer relations and service satisfied with the level of customer relations and service More