Santa Monica BMW - Service Center

We brought in the car for 3 recalls and routine maintenance. The work was completed in advance of the projected date. maintenance. The work was completed in advance of the projected date. More

Sad to say for the first time, poor service. Wait time for loaner car excessive, intake person on his phone whole time checking me in , so rude as long time customer, loner car covered with bird Wait time for loaner car excessive, intake person on his phone whole time checking me in , so rude as long time customer, loner car covered with bird poo and dents. More

The service manager was experienced, efficient and very pleasant. The service was completed as promised. I will return for all my BMW service. pleasant. The service was completed as promised. I will return for all my BMW service. More

Great service as always by Sal and Pedro. They are always very honest, efficient and do not try to upsell you on service you don’t need. They are always very honest, efficient and do not try to upsell you on service you don’t need. More

Great service by Sal and tech Pedro as always. Very honest and efficient. They do not try to upsell you on labor you don’t need. Very honest and efficient. They do not try to upsell you on labor you don’t need. More

Very professional and kind. They took care of what I needed done. Staff is extremely helpful. They took care of what I needed done. Staff is extremely helpful. More

Always excellent service. They took care of a warranty issue swiftly. Thank you to the manager, Sam (finance dept) and Chris (service) @ Santa Monica BMW. You rock, Tha They took care of a warranty issue swiftly. Thank you to the manager, Sam (finance dept) and Chris (service) @ Santa Monica BMW. You rock, Thanks, Monica More

Alejandro and team were fantastic! No one likes getting a flat tire, but they made the experience very smooth and efficient. Total professionals! No one likes getting a flat tire, but they made the experience very smooth and efficient. Total professionals! More

Great service. Cesar is very accommodating and very helpful with us, Always makes us feel welcomed and value his opinions regarding our vehicle. Cesar is very accommodating and very helpful with us, Always makes us feel welcomed and value his opinions regarding our vehicle. More

Usually their service department is excellent. However, this time it took 5 days (and a total of 3 trips to the service department) to have a flat tire repaired. My service contact was effective a However, this time it took 5 days (and a total of 3 trips to the service department) to have a flat tire repaired. My service contact was effective and pleasant, however he was out sick for several days and no one else on the service team was able figure out why my car still wasn't ready for pick up - there was poor communication with me, and on one trip the service team couldn't find the paperwork I needed to pick it up so I had to leave to go back to work (they texted me 45 min. later saying they found it, but I could go back until the next day). Seriously, get your act together. More