Santa Monica BMW - Service Center

Alex was great in getting me the best offers available as was the whole experience servicing my X4 whether it was the convenience, the speed or the quality of the work was the whole experience servicing my X4 whether it was the convenience, the speed or the quality of the work More

They don’t understand customer service. Inaccurate diagnosis, slow with results. Had to visit twice. Inaccurate diagnosis, slow with results. Had to visit twice. More

The service was great. The staff were all very helpful. I loved the video of my car while they were working on it. The staff were all very helpful. I loved the video of my car while they were working on it. More

I thought the entire operation was slow, not efficient and not reliable. No one in charge. and not reliable. No one in charge. More

BMW service in SM was very detailed, gave me the options and was able to get it all done in one day. and was able to get it all done in one day. More

I was helped quickly and my car was done earlier than predicted. It was fine right. predicted. It was fine right. More

I said yes to recommending smbmw as it’s normally very good. Making the appointment was easy, not Alex. I brought my car in at correct time, even a few min early. They could not locate Alex and I was told good. Making the appointment was easy, not Alex. I brought my car in at correct time, even a few min early. They could not locate Alex and I was told I could take a seat in the lobby to wait until he was back. (Already sitting,I use a wheelchair🤓.) After a bit the other person waiting for him was helped and then someone took my car in. I get a call from Alex later to pick up my car. He apologizes for bringing gone. Okay. I tell home I will be there in ½ hour. I leave my house at the ½ hour mark and roll to BMW. I go in and ask the first guy I see if he is Alex. He tells me where I can pick up my car and I just wanted to meet him…he couldn’t care less. Mouth full of something. Go to cashier to check out and they do not have my paperwork. I magically get a phone call after the cashier paged him with the info (didn’t pick up.) honestly I have to say I normally meet so many nice employees here. What has changed? Even tried to have a conversation with the lady at the reception desk…ARG. The world is spinning backwards. Nice coffee though. More

Good experience. Good idea with the pay online. But I waited an inordinate amount of time to get my loaner car and it was a bit disorganized dropping it off. No one i Good idea with the pay online. But I waited an inordinate amount of time to get my loaner car and it was a bit disorganized dropping it off. No one is at the desk. One man took the fob and another cane to ask me where it is. It would be nice if you could do a little better cleaning the car. I’m also glad Manfred is no longer there. He was nasty. The new guy was great More

Cesar is terrific. Efficient & good communicator. Great customer service & easy to work with. Excellent review Efficient & good communicator. Great customer service & easy to work with. Excellent review More

Cesar was extremely helpful and very professional, as always. We’ll definitely return for our next services. always. We’ll definitely return for our next services. More