Santa Monica BMW - Service Center

The dealership provided timely and efficient servie. Technician was very professional & everyone else were very helpful. Technician was very professional & everyone else were very helpful. More

Car was returned from an oil change with the engine light on. Does no one check these things? Turned out to be a simple fix but it took half an hour to try to find the service advisor before the shop forema on. Does no one check these things? Turned out to be a simple fix but it took half an hour to try to find the service advisor before the shop foreman stepped in and fixed the problem himself. To provide great service, you have to have a service oriented culture. But there were too many people just standing around and telling me that I needed to deal with the (AWOL) service advisor. More

I’ve never had the same experience, my service advisor and his manager had very bad attitude that day was wondering who’s gonna deal with them. Got charged for a recall BMW issue which is Unbelievable. On and his manager had very bad attitude that day was wondering who’s gonna deal with them. Got charged for a recall BMW issue which is Unbelievable. On X5 they gave me double charge and I got the car fix at Bob Smith BMW for 1k less. My car was stuck there for a long time regarding my service advisor problem and especially his manager (Chris) He said you must to wait 30 minutes to (Shane) get back which is wasted my time about 45 minutes there. Hope someone take a look on my review and STOP this time. More

Cesar one of the service managers went above and beyond to help me resolve a complicated recall issue. Great service!!!!! to help me resolve a complicated recall issue. Great service!!!!! More

Poor service. Don’t know the national requirements. Lie about it. Go to Beverly Hills Don’t know the national requirements. Lie about it. Go to Beverly Hills More

I worked with Shane Vidanage--he was helpful and outstanding. I was in a terrible pinch after my car wouldn't start when we were trying to evacuate. I needn't a new battery and new tires and he took outstanding. I was in a terrible pinch after my car wouldn't start when we were trying to evacuate. I needn't a new battery and new tires and he took car of everything with efficiency and alacrity. I'm most appreicative of his help. More

Horrible customer service and they forced me to wait almost 2 hours even though I had an appointment almost 2 hours even though I had an appointment More

I called explained that I needed rear brake pads, and made an adjustment for a couple of days later. I showed up at 9:00 am dropped my car off. Then at 12:30 I called to check on my car. Sal called back made an adjustment for a couple of days later. I showed up at 9:00 am dropped my car off. Then at 12:30 I called to check on my car. Sal called back a few minutes later to tell me they didn’t have the parts. It took them 2 days, and having my car 3.5 hours to tell me they couldn’t fix it. Just disrespectful of my time and horrible customer service. More

I set an early appointment a month prior for a routine oil change. I arrived before they opened, and then they suggested that I leave the car with them for the day. I told them that I was going to wait oil change. I arrived before they opened, and then they suggested that I leave the car with them for the day. I told them that I was going to wait for the car since I was their first customer for the day, and I had made my appointment a month ago. They serviced my car it was done in about 3 hours. I would have appreciated quicker service. More

They took care of the recall on my X5 professionally. The communication from the service department was timely and the Uber service was convenient and prompt. Overall a positive experience. The communication from the service department was timely and the Uber service was convenient and prompt. Overall a positive experience. More