Santa Monica BMW - Service Center

Cesar was very professional and he explain the process clearly. He took the time to ensure I recived a ride and a return. The service was great and I was kept informed clearly. He took the time to ensure I recived a ride and a return. The service was great and I was kept informed More

Shane did a great job taking care of me and my car. Great service and fast delivery. Great service and fast delivery. More

Excellent service from Chris and Sal! They solved a very complex problem for my M3. They solved a very complex problem for my M3. More

Great service and responsiveness from Cesar and the team in the service department. I was able to easily make an appointment, and my car was repaired and returned within 24 hours. I was also very happy that in the service department. I was able to easily make an appointment, and my car was repaired and returned within 24 hours. I was also very happy that they brought washing cars back after covid! Such a nice service More

Very expensive, but very efficient. While disappointing that a nail was found in the right rear tire, with less than 300 miles on the brand new vehicle, the wait for a technician to per While disappointing that a nail was found in the right rear tire, with less than 300 miles on the brand new vehicle, the wait for a technician to perform was surprisingly short and efficient, its the ridiculously expensive parts/labor that stay with you a while. More

Great customer service. I had a friendly experience. I would recommend others to the location. I had a friendly experience. I would recommend others to the location. More

Not worth writing at least 15 words. But since that’s the requirement to give feedback. But since that’s the requirement to give feedback. More

On time and well done by my service advisor. Very happy with the service and I will be back Very happy with the service and I will be back More

Repairs were needed to be done and they were extensive and required an ok from warranty services… they were quite fast, complete and done w/BMW satisfaction!! Cristal my service rep was so speedy in gett and required an ok from warranty services… they were quite fast, complete and done w/BMW satisfaction!! Cristal my service rep was so speedy in getting me set up w/a loaner car that had to be presented to me within a few days of starting my repairs! Overall , very impressed w/my service team !( including technician who actually repaired and serviced car!) More

Disorganized, too busy to provide true customer service. This opinion is shared by several people I know. This opinion is shared by several people I know. More