Santa Monica BMW - Service Center

I brought my car in for service . Was supposed to get it Thursday and the software update kept crashing and I got it Monday. At first there was great communication and then it fell of Was supposed to get it Thursday and the software update kept crashing and I got it Monday. At first there was great communication and then it fell off . I realize not their fault but was very frustrating and no loaner cars. More

Windshield repair quote was more expensive than expected and that I have paid for in the past on similar cars. On pickup I had to wait a while for the car to finally come out, with multiple people checking and that I have paid for in the past on similar cars. On pickup I had to wait a while for the car to finally come out, with multiple people checking my paper again to find the car. Finally, the new windshield appeared dirty when presented, with obvious streaks and smears, and was not cleaned well after installation and before delivery. More

Got another an incredibly disappointing experiencecar service on Santa Monica dealership. Hopefully someone pay attention and get them down. service on Santa Monica dealership. Hopefully someone pay attention and get them down. More

Great service and my service advisor was really great. She kept me updated with everything going on with my car step by step! She kept me updated with everything going on with my car step by step! More

My service advisor was uneducated about BMW’s and non-responsive to my calls, texts and emails. I was told that my car would be done at 5pm on the 2nd day the dealership had it (new battery, nothing non-responsive to my calls, texts and emails. I was told that my car would be done at 5pm on the 2nd day the dealership had it (new battery, nothing major) and upon arrival discovered my advisor had gone home and the car wasn’t done. They had my vehicle for 3 days for a battery, at a cost of $800 - the car wasn’t even detailed when I picked it up. I’ll never go here again and may never get another BMW if this is how service works. More

Consistent thorough and communicative staff. Easy to book appointments and receive loaner cars for extended service periods. Easy to book appointments and receive loaner cars for extended service periods. More

Getting information was slow car was in for a week ended up reloading software which is what we thought was on day one. Day before car was ready advisor told me he would call me to get update in the morning up reloading software which is what we thought was on day one. Day before car was ready advisor told me he would call me to get update in the morning. Never heard from him, I called 3 times left message never heard back. Called near end of day and asked for some one else who told me the car was ready and the advisor wasn't in that day. Loaner car I was given had low tire pressure so I had to put air in tires to drive it and on day 2 the battery in the key fob died so the car wouldn't start. I had to buy a new battery for the key fob to drive the car. Very bad experience. And the problem I brought it in for started after my last service at your facility. More

Jose and Sebastian are amazing and wonderful. I've been a little frustrated with a lack of information shared...but everyone is trying to problem solve and I so appreciate it. Really appreciate t I've been a little frustrated with a lack of information shared...but everyone is trying to problem solve and I so appreciate it. Really appreciate that Cesar Cueva jumped in to help too. Brandon in "loaners" has also been great! More

Had the most amazing experience with Thomas and his team leasing a new car in December. My husband and I were treated very well despite being new to the BMW family. We were also told that any service we wou leasing a new car in December. My husband and I were treated very well despite being new to the BMW family. We were also told that any service we would receive preferred customer perks like a loaner vehicle. Unfortunately, the service department is an actual joke. Two months into owning my vehicle the check engine light came on. I came in for service thinking it was in error only to be told it “needed” a part - a major surprise. When I asked to speak with a manager I was given the runaround both in person and on the phone. When finally contacted he assured me the part wasn't "missing" but just "failed," not exactly comforting language on a vehicle with less than 3k miles on it. Despite being a “preferred” customer was also told I would need to pay for all of my transportation expenses while they had the vehicle. It wasn’t until after I repeatedly pestered that I was able to get a loaner. I received no further communication about the status of my vehicle until I initiated contact after more than 24 hours. I was also allowed to leave several voicemails for a manager who was apparently out sick after the initial contact. And after 4 days when I went to pick it up, I was taken to the cashier (who was very cold and bothered) who said she had no record of my vehicle or my paperwork. I then had to go back to my service advisor who after several minutes alerted me they had in fact, lost my paperwork. While my car is in fine shape now, the experience has left me extremely disappointed. The entire ordeal was unprofessional and disconcerting and I do not anticipate using SMBMW for service again. More

Cristal is fantastic! She helped me with an issue that another service rep (Sal) did not have the skills to handle, and she did it exceptionally well using creative solut She helped me with an issue that another service rep (Sal) did not have the skills to handle, and she did it exceptionally well using creative solutions. Avoid working with Sal if you can. More