Santa Monica BMW - Service Center

Great experience. My car was serviced and returned clean. It was done in a timely manner and communication was excellent. My car was serviced and returned clean. It was done in a timely manner and communication was excellent. More

I cannot say enough about the Manager, Daniel who listened and treated me so very well. I have owned 3 BMWs and love the cars.. now the treatment, when there was a problem (I fell, missed a step by t listened and treated me so very well. I have owned 3 BMWs and love the cars.. now the treatment, when there was a problem (I fell, missed a step by the cashier and really injured my arm and rite side!) I can say Manager Daniel was so sweet and took very good care of me.. greatly appreciated! More

A very pleasant and professional experience. A great staff and very friendly and knowledgeable. Thanks. A great staff and very friendly and knowledgeable. Thanks. More

A simple diagnostic evaluation to determine the root cause for a check engine light could not be resolved. Repeated calls to the service agent went unanswered. I got the issue resolved at another dealer cause for a check engine light could not be resolved. Repeated calls to the service agent went unanswered. I got the issue resolved at another dealer. You really suck! More

The service and personnel at SM-BMW were awesome, especially Cristal Pablo. I am working with them on the check engine light that popped on after getting the vehicle serviced. I am sure this will especially Cristal Pablo. I am working with them on the check engine light that popped on after getting the vehicle serviced. I am sure this will get resolved as it may just reset after driving the vehicle around for a while. The service department kept me updated as to what they recommend that be done and send me a video to show as proof. The loaner car was a nice perk when the car was in the shop for repairs. I will definitely go back to SM-BMW and recommend them to anyone in the area who operates a BMV. I will also consider them as a place to get a gently used BMW as my next vehicle. Thank you all! GP Lin More

Very helpful, polite, and made the process seamless. I will come back to this location. Thanks Cesar! I will come back to this location. Thanks Cesar! More

Dealership did not provide timely updates on my vehicle. They did not have loaner cars even though they had my car over 4 days. I picked up my car and the same issue was occurring so it went back in the sho They did not have loaner cars even though they had my car over 4 days. I picked up my car and the same issue was occurring so it went back in the shop again. They used to have car washes and I asked why it was not washed and they said it was broken. I had to ask a lot of questions just to get answers. Very poor service! More

The most amazing caring and helpful team! Alex and all the guys in this repair shop are great and work so hard! They all deserve major praise! Us BMW owners are not easy to deal with that’s f Alex and all the guys in this repair shop are great and work so hard! They all deserve major praise! Us BMW owners are not easy to deal with that’s for sure :))) More

Chris and his team are always so helpful, professional and kind. Service is never convenient but they make it more manageable and less stressful. and kind. Service is never convenient but they make it more manageable and less stressful. More

Service was efficient and excellent. Having the service done on a Saturday was particularly helpful. Having the service done on a Saturday was particularly helpful. More